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Vera&John: [solved] Vera&John simply locked times

Topic created on 11th Oct. 2019 | Page: 1 of 2 | Answers: 13 | Views: 3,962
TimTheBull
Rookie

[solved] Vera&John simply locked times

11th Oct. 2019, at 06:00 pm CEST#1
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Hello,

i'd like to tell you about my mixed experience with Vera&John, I don't know if I should smile or be outraged about the whole thing

I have been playing at Vera&John for a few months now and have always been satisfied. Deposits and withdrawals have always been fast and smooth.
I never had any problems with withdrawals and so on and also with bonus conditions, because I usually only play with real money.
About me I am quite a disciplined player, I play only with a fixed net loss limit and small stakes between 0.2 to 2 € mainly in MoonPrincee, Rise of Olympus and well and now and then a little higher stakes in Live Casino Blackjack and so.

In fact, since I signed up there, I have managed to have a more than positive RTP in this casino over the whole months and I have made an average of 1500€ win per month. No I don't want to sell any strategy here or so please don't ask me how I managed that, I can't say it myself exactly just had a very long lucky streak and a lot of wins in the range of 400 to 800x

The payouts always work flawlessly and there were never problems at least until today. Today I wanted to log into my account and suddenly a red window popped up "Your account has been blocked, please contact customer service." No sooner said than done I emailed customer service and even got a reply after a few minutes. I quote from the mail:

" Hello Tim ,

thank you for contacting Vera&John.

Unfortunately your account has been blocked . Dumarca may, at its sole discretion, refuse to open an account for an individual. The company reserves the right to close player accounts, however, any contractual obligations already entered into will be honored."


Just to clarify, there has been no money left on the casino acc and I have never had any problems with payouts, yet I find it very questionable to simply block accounts of players without them having violated any rules or T&C's.
In the advertising it always says come to us and then it says wins wins wins, then you have times ne lucky streak and win unlikely weise actually times what and are then still disciplined enough not to gamble away everything again or play in general simply disciplined and are then simply blocked.

This somehow has the bad taste, as if they only want players who gamble away their belongings uncontrollably and if someone is in the plus for a longer time, then he is simply banned.

I am looking forward to your feedback and would like to know if you have had similar experiences at this casino.

Greetings Tim

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Pechstein777
Rookie

[solved] Vera&John simply locked times

11th Oct. 2019, at 06:25 pm CEST#2
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This is what many Online Casinos do. If you Deposit little and win a lot in proportion
And bye. You are not profitable

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Anonym

[solved] Vera&John simply locked times

11th Oct. 2019, at 08:28 pm CEST#3
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Well, you will have to live with that now....
An OC is a company, one that wants to earn, earn a lot and people like you are unwanted.
But not all are like that, otherwise I would have been banned in some OCs, at least for a few months, because at some point you lose again. Look for another OC, for example, Videoslots or Platincasino, they do not do such a thing, was with both ne time long in the plus and at VS I have blocked myself at some point, at Platin I play to this day and have only the last 2 weeks together 3,800 euros paid out.

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Anonym

[solved] Vera&John simply locked times

13th Oct. 2019, at 04:54 pm CEST#4
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@Tim the Bull
Oh, I'm really sorry about that
Somehow really stupid...
And without a well-founded reason something like that has, as you already write, a really bad taste

I am definitely not in the plus at V&J...
Maybe that's why they want to keep me there

But I have never had any stress there
Once they were annoying when I wanted to withdraw 600 from 5€ Bonus money, I had to verify my Skrill again, but a screenshot was enough

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LeChiffre91

[solved] Vera&John simply locked times

14th Oct. 2019, at 01:13 pm CEST#5
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Hey Tim - do you live in SH by any chance?

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Anonym

[solved] Vera&John simply locked times

14th Oct. 2019, at 05:49 pm CEST#6
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The Tim lives in Hamburg.

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Quietscheentchen
Experienced

[solved] Vera&John simply locked times

14th Oct. 2019, at 07:56 pm CEST#7
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Apparently, this has happened more often...at Mr Green but players are already kicked out because they were in the plus ..it's just about making money

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Dagmarlena
Experienced

[solved] Vera&John simply locked times

15th Oct. 2019, at 12:34 am CEST#8
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Well, I don't want to exclude that the reason for the account suspension is your "run"
I assume that you have not thought of any other reason that could explain such a drastic measure.

Nevertheless, you have actually, no real answer to your request received!

The significance of the answer to your question is practically equal to ZERO!

The text of because "right reserved, etc." is a quote excerpt, one of the standard formulations that are, by the bank away - in each AGB's find
Fein raus is a company with it in any case not always in each case!
Obligations go both parties with Vertragsabschlus!
And what reasons these measures take the company to the occasion - are distributed on several AGB points mentioned

In the end, the company will invoke its "domiciliary right" and you can not prevent the account closure. But if there would be claims from your side, they could not avoid it - as long as no fraudulent actions on your part were detected. Double account etc etc

NO MATTER WHAT - I WOULD NOT BE SATISFIED WITH THIS STATEMENT!
I WOULD INSIST ON MY RIGHT AND DEMAND CONCRETE STATEMENT - THIS RIGHT IS YOURS!

and Vera&John are casinos that guarantee certain payouts per player. That little bit of luck you had is covered by the system, because what you win is not won by anyone else. You can not go into the red as a casino. The stuff is not done by them, that runs through second and third Provider accounting systems. And luck is gone faster than you can look. your wins are peanuts for the and the bank wins purely mathematically always in the end.
I may be wrong but maybe you ask more closely. or you have in their second casino times before eternity times messed up. You double registered no idea what.... Everyone makes here u there times the one or the other. so in the beginning I've started there also the one or other attempt. but I quickly left because unnecessary u flies up sometime

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Anonym

[solved] Vera&John simply locked times

15th Oct. 2019, at 02:13 pm CEST#9
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Last year I was at bwin in plus and since then I have only disconnections 😁 no connection to the server possible!

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Dagmarlena
Experienced

[solved] Vera&John simply locked times

15th Oct. 2019, at 03:15 pm CEST#10
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Sevgi_81 wrote on 15/10/2019 at 14:13: Last year I was at bwin in plus and since then I have only disconnections 😁 no connection to the server possible!

Then load the page you via nen other browser and contact the customer support chat without logging in first. You can always get in touch with the chat if there is one. Is also always on the home page - if you as a not yet registered player has questions about the casino
So you have at least one in the line 😉 Your credit must still be present and if what went off then max. 5euro for account inactivity whereby this is done only at a few casinos. Only after a lapse of a long period - if you do not play u further have not been logged in - they have to send you back to your account. just keep is not!!!

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