i had played at Twin in April and my house bank had probably not carried out a part of the instant transfers and cancelled my bank account.
Now after several months came the mail from Twin that they keep one payout of my win and the other will pay out to my former account.
I said in the chat that I have a new account, have sent my account statement from the new account and the Kündigunsbestätigung from the old account.
Since then, unfortunately, nothing happens more it is about several thousand euros.
I was first totally surprised that they still have reacted wanted to hand over the case to the MGA for review.
Actually, the question is how the experiences of others with Twin are, in the chat they are super nice only an information when you get his money gives you none.
If I don't have my money in a couple of days, should I send the email to MGA? There everything is clearly confirmed to me, or can someone from Gamblejoe help me then?
As of now, the payment department has forwarded it to the finance department and nothing is happening after day 3.
Unfortunately, no one can give us any information about how quickly it will be processed.
It's all very curious and also reflects all the experience reports recently about Twin again, too bad actually.
Xardas wrote on 09.11.2020 at 14:25: As of now, the payment department has forwarded it to the finance department because nothing happens now after day 3.
An information about how quickly it will be processed then, unfortunately, no one can give.
It's all very curious and also reflects all the experience reports recently about Twin again, too bad actually.
Greeting
In special cases like yours, it will probably take a while to sort it out. You can try to write Julian or Caro in the forum. They can ask the manager about the state of affairs, but that will still take time.
If nothing helps, you still have a conciliation board and the MGA, but both processes are time consuming. I would wait and see what happens, and ask questions from time to time. Really bad cases look different, look at the cases with Voodoo and Casumo, those are bad things. You can only keep calm at the beginning, that's all you can do for now.
Payment of the partial profit
Liked this post: Anonym,
Mimi51
i had played at Twin in April and my house bank had probably not carried out a part of the instant transfers and cancelled my bank account.
Now after several months came the mail from Twin that they keep one payout of my win and the other will pay out to my former account.
I said in the chat that I have a new account, have sent my account statement from the new account and the Kündigunsbestätigung from the old account.
Since then, unfortunately, nothing happens more it is about several thousand euros.
I was first totally surprised that they still have reacted wanted to hand over the case to the MGA for review.
Actually, the question is how the experiences of others with Twin are, in the chat they are super nice only an information when you get his money gives you none.
If I don't have my money in a couple of days, should I send the email to MGA? There everything is clearly confirmed to me, or can someone from Gamblejoe help me then?
Thank you and love
This post has been translated automatically
Payment of the partial profit
Liked this post:
Insa24, 
Xardas
Finance department in my opinion.
That will already
This post has been translated automatically
Payment of the partial profit
Nobody has liked this post so far
Unfortunately, no one can give us any information about how quickly it will be processed.
It's all very curious and also reflects all the experience reports recently about Twin again, too bad actually.
Greetings
This post has been translated automatically
Payment of the partial profit
Liked this post:
Insa24, 
Xardas
In special cases like yours, it will probably take a while to sort it out. You can try to write Julian or Caro in the forum. They can ask the manager about the state of affairs, but that will still take time.
If nothing helps, you still have a conciliation board and the MGA, but both processes are time consuming. I would wait and see what happens, and ask questions from time to time. Really bad cases look different, look at the cases with Voodoo and Casumo, those are bad things. You can only keep calm at the beginning, that's all you can do for now.
This post has been translated automatically
Payment of the partial profit
Liked this post:
Insa24, k****8
This post has been translated automatically
Payment of the partial profit
Nobody has liked this post so far
-- Quote removed --
This post has been translated automatically
Payment of the partial profit
Nobody has liked this post so far
This topic was closed
This post has been translated automatically