Spinia: Criticism of Spinia when depositing with e-wallet
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Criticism of Spinia when depositing with e-wallet
8th Jun. 2019, at 02:34 am CEST#1
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Hello Community!
I have now found some time to write this post
One point in advance : Spinia is from my point of view a great online casino, many providers are offered, whereby I had also just because EGT slots deposited there more often. Also withdrawals were always processed very quickly when I had deposited with SOFORT via online banking.
Now to the sharp point of criticism, it is an issue which had struck me at the beginning of April this year very bitter:
I am normally not an e-wallet user, but wanted to test this way of depositing for quite some time, because I did not want to have any OC transactions on my bank statement anymore due to protection of my privacy at my house bank.
So I had tested ecoPayz for about 3 months, which I was somehow not satisfied with.
I also deposited small amounts to Spinia but had no payout on Ecopayz. I closed the Ecopayz account sometime in March
I compared Skrill and Neteller and decided to open an account with the latter
From this Neteller account I deposited €100 at Spinia and had many many hours of best entertainment with a fat winning streak and won a whopping €5,300.
This was absolutely the highest win I ever had and I was insanely happy about it
Since I know myself very well and had already gambled down very high wins again, I decided to pay out the amount and gave the withdrawal on Neteller in order.
Since Neteller was of course not yet verified, the money ended up back in the account. That was ok for now, I knew that I had to contact the support afterwards to ask what documents are needed
This is already a point of criticism from my side: Why can't the employee(s) send a short email stating which documents are still needed to process the withdrawal?
Instead, I have to contact the support again, which fortunately is present around the clock
In my case, however, it went back and forth easily 5 times and I already opened a help thread on GambleJoe out of sheer frustration because I was afraid not to get the money.
So we are now at the main point of criticism :
In fact, I should send a proof of my last Deposit via Ecopayz as a screenshot, although I had deposited via Neteller! As described, I no longer had an Ecopayz account.
So after a long search I found a confirmation of the payment to Spinia from Ecopayz, the transaction had been easily over a month ago
Unfortunately, even after uploading this proof the withdrawal was canceled without notice, the Neteller account was, however, mind you, already verified at Spinia!
Completely annoyed I chatted again for the 5th time with the support. My question what Ecopayz has to do with my Neteller account, they could not really explain to me.
I described my case and the support said maybe they could make an exception...
The whole procedure dragged on so long that I continued to play out of sheer frustration and ultimately the 5,000 € remained back in the casino.
I want to make it clear that Spinia has nothing to do with the fact that the win was gambled away again, but this attempt to get the money was more than agonizing and incomprehensible to me!
Please let me know if all OCs do this and insist on proof of closed wallet transactions
What can Spinia improve in my eyes?
- Email notification with details of withdrawal cancellation, it's not that much more work for the respective employee!
- In addition, I still can not understand why I need a proof of Ecopayz if I have deposited via Neteller
This is now a bit longer but think that fits already so
Many greetings
Starwalker
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Anonym
Former Member
Criticism of Spinia when depositing with e-wallet
8th Jun. 2019, at 03:15 am CEST#2
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This is a serious shortcoming with an OC. They don't know what they're doing, or they do it on purpose...whatever.
It can't be that difficult to design certain processes in such a way that they are optimal for the customer
There I see also a partial guilt with the OC, sometime one begins again at with the money to zocken. Why is it not possible to block the withdrawal and keep it blocked until the Verification is done?...
I also ran into such bullshit at Luckylord, they kept rejecting my KK because supposedly the code was not hidden, but it certainly was. I have then also gambled away the 980 euros again and now avoid the OC, more you can not do anyway but that's the least.
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Former Member
Criticism of Spinia when depositing with e-wallet
8th Jun. 2019, at 10:53 am CEST#3
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Unbeliver wrote on 08/06/2019 at 03:15: This is a serious flaw with an OC. They don't know what they're doing or they're doing it on purpose...whatever.
It can't be that hard to design certain processes so that it runs optimally for the customer
There I see also a partial guilt with the OC, sometime one begins again at with the money to zocken. Why is it not possible to block the withdrawal and keep it blocked until the Verification is done?...
I also ran into such bullshit at Luckylord, they kept rejecting my KK because supposedly the code was not hidden, but it certainly was. I have then also gambled away the 980 euros again and now avoid the OC, more you can not do anyway but that's the least.
Yes a real partial blame also has the casino! After I made it known that ecoPayz no longer exists, I was still asked to upload anything...
Then I just had the email of the previous Deposit from bank account on Ecopayz. That was then but also rejected and coal was back onm player account
An email with confirmation of the payment to Spinia directly I did not get from Ecopayz
I was already slowly so desperate that I had even asked the Ecopayz support by mail to reactivate my account
When I think about it in retrospect, it is absolutely outrageous that I was virtually forced to reactivate it although I do not want to use the Provider Ecopayz. But had tried it because I wanted to have the coal ..
With a few thousand on the clock I become a High Roller, you can imagine how quickly the coal runs down with 5-10 € spins
due to your private message I have looked at the case myself and have also replied to you via private message.
Since this thread is certainly read by other users, I would like to briefly clarify why Spinia has behaved accordingly questionable.
To the facts
I think that Spinia did not violate the law even with the extensive document check, since casinos have really hefty regulations from the MGA to avoid money laundering.
I had a chat with Caro, she said that at that time there were cases in Malta where money was laundered in the casinos and you can't rule it out until today. As a result, the testing regulations of the licensing authority are becoming more extensive every year and the penalties against the casinos are also getting tougher.
Overall, I still have the feeling that Spinia did not really act in a player-friendly way.
At least a function should have been provided long ago to block a payout, so that the player does not gamble away his money out of frustration. Unfortunately, there is still no legal regulation for this.
When I look at the whole thing from a technical point of view, I must honestly say that I am always shocked by how slowly the development departments of some casinos work. This does not mean that the casino or the operator is bad, but even if the boss would say "please change this function, build in a lock so that the players can protect themselves and we get less bad press", this is certainly often not implemented due to lack of expertise of the programmers.
My personal recommendation is therefore to write criticism directly to the casino and then look for another, technically mature casino. There are several of them in the casino list - my personal favorite is and remains SlotsMillion.
How does money laundering work in the casino? Is this just a pretext for not having to pay out?
For many, it may seem really ridiculous when casinos ask about the origin of the deposited money and then justify this question with "we have to check this for money laundering reasons".
Who doesn't immediately think "me and money laundering? They're crazy, I'm only depositing 50€ or 100€"
But money laundering does not usually take place in large amounts, but in hundreds of small sums.
The following practice is still used for money laundering in casinos
Person X sells drugs, guns, or other illegal items and makes a profit. For example, 5 illegal firearms sold at 250€ each, makes 1250€. Add to that drugs, a few grams here and there, again 500€ or even 1000€ revenue.
In my defense, I have no idea what a gun costs, let alone what a gram of cannabis or for cocaine is
is charged. Therefore, the above prices can of course vary up or down, but I assume that such stuff is probably more expensive.
But further in the story:
If this person would Deposit the money directly into his bank account and then possibly even regularly, so every few weeks here and there times 1000€ to the account, then this will certainly raise questions at the bank, because they also have to comply with audit obligations to report funds from illegal origin.
So person X now goes to a supermarket or gas station and buys for example a Paysafe card for 100€. Perhaps one or the other reader is already wondering why it is only possible to buy a maximum of 100€ per customer in the form of Paysafe cards in Germany...
The money is then deposited via PSC into a casino. The money is wagered there a few times, preferably with a small stake, so that not too much of it is lost and then the "win", quasi the deposit amount is paid out again to a bank account.
Person X then books a casino win on his legal private bank account, which is tax-free and clean. The drug money is thus laundered and can be used to pay his rent, buy a car or make investments.
This also explains why some casinos require a deposit to be turned over once before the money can be withdrawn.
At least then the casino can absolve themselves of the guilt that they have supported money laundering, since the player has behaved "regularly". Get it? Of course, the casinos will not publicly write such statements as I am making here, as that will probably still give people the idea to do just that.
But the fact is, the casinos are not all as shitty and dishonest as you think. There are certain requirements from the MGA and the Maltese Financial Supervisory Authority and those who do not comply Risk losing their license.
And in the meantime, I have also met some casino operators who are just as upset as the players about the fact that these bureaucratic hurdles are sometimes almost impossible to meet. Casumo, in my experience, goes the 100% security route so that the license is not revoked. I also had to upload bank statements at the time to explain the origin of my wagered funds.
In Malta, this is called the "source of funds" check.
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Anonym
Topic Creator
Former Member
Criticism of Spinia when depositing with e-wallet
22nd Jun. 2019, at 01:25 am CEST#5
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Hello Matthias!
Thanks for your comment on the topic.
I think it is good that action is being taken against money laundering.
There are only a small number of OCs that block payouts, but I'm willing to bet that this is to the detriment of daily payouts.
I will adjust the rating for Spinia based on my experience and probably avoid it.
Spinia had the potential to be a great casino, but the hours of support horror ruined it.
Matthias wrote on 06/21/2019 at 10:26 am: Huhu Starwalker,
due to your private message I had a look at the case myself and also replied to you via private message.
Since this thread is certainly read by other users, I would like to briefly clarify why Spinia has behaved accordingly questionable.
To the facts
I think that Spinia did not violate the law even with the extensive document check, as the casinos have really hefty regulations from the MGA to avoid money laundering.
I had a chat with Caro, she said that at that time there were cases in Malta where money was laundered in the casinos and you can't rule it out until today. As a result, the testing regulations of the licensing authority are becoming more extensive every year and the penalties against the casinos are also getting tougher.
Overall, I still have the feeling that Spinia did not really act in a player-friendly way.
At least a function should have been provided long ago to block a payout, so that the player does not gamble away his money out of frustration. Unfortunately, there is still no legal regulation for this.
When I look at the whole thing from a technical point of view, I must honestly say that I am always shocked by how slowly the development departments of some casinos work. This does not mean that the casino or the operator is bad, but even if the boss would say "please change this function, build in a lock so that the players can protect themselves and we get less bad press", this is certainly often not implemented due to lack of expertise of the programmers.
My personal recommendation is therefore to write criticism directly to the casino and then look for another, technically mature casino. There are several of them in the casino list - my personal favorite is and remains SlotsMillion.
How does money laundering work in the casino? Is this just a pretext for not having to pay out?
For many, it may seem really ridiculous when casinos ask about the origin of the deposited money and then justify this question with "we have to check this for money laundering reasons".
Who doesn't immediately think "me and money laundering? They're crazy, I'm only depositing 50€ or 100€"
But money laundering does not usually take place in large amounts, but in hundreds of small sums.
The following practice is still used for money laundering in casinos
Person X sells drugs, guns, or other illegal items and makes a profit. For example, 5 illegal firearms sold at 250€ each, makes 1250€. Add to that drugs, a few grams here and there, again 500€ or even 1000€ revenue.
In my defense, I have no idea what a gun costs, let alone what a gram of cannabis or for cocaine is
is charged. Therefore, the above prices can of course vary up or down, but I assume that such stuff is probably more expensive.
But further in the story:
If this person would Deposit the money directly into his bank account and then possibly even regularly, so every few weeks here and there times 1000€ to the account, then this will certainly raise questions at the bank, because they also have to comply with audit obligations to report funds from illegal origin.
So person X now goes to a supermarket or gas station and buys for example a Paysafe card for 100€. Perhaps one or the other reader is already wondering why it is only possible to buy a maximum of 100€ per customer in the form of Paysafe cards in Germany...
The money is then deposited via PSC into a casino. The money is wagered there a few times, preferably with a small stake, so that not too much of it is lost and then the "win", quasi the deposit amount is paid out again to a bank account.
Person X then books a casino win on his legal private bank account, which is tax-free and clean. The drug money is thus laundered and can be used to pay his rent, buy a car or make investments.
This also explains why some casinos require a deposit to be turned over once before the money can be withdrawn.
At least then the casino can absolve themselves of the guilt that they have supported money laundering, since the player has behaved "regularly". Get it? Of course, the casinos will not publicly write such statements as I am making here, as that will probably still give people the idea to do just that.
But the fact is, the casinos are not all as shitty and dishonest as you think. There are certain requirements from the MGA and the Maltese Financial Supervisory Authority and those who do not comply Risk losing their license.
And in the meantime, I have also met some casino operators who are just as upset as the players about the fact that these bureaucratic hurdles are sometimes hard to meet. Casumo, in my experience, goes the 100% security route so that the license is not revoked. I also had to upload bank statements at the time to explain the origin of my wagered funds.
In Malta, this is called the "source of funds" check.
The MGA does not really pay attention to what can be implemented sensibly, it is simply packed more and more things on it without developing new systems that would relieve and make everything easier. The casinos on the other hand would be without the guidelines significantly worse, the earlier times it was online compared to today extremely bad.
Lack of expertise the programmers of a casino certainly do not have, the will is missing. These functions are not particularly complex, it is sometimes a few lines of code. If you can order the payout, there should only be a <Lock>function that disables the cancel button. So if the MGA prescribes that, you will see how quickly the function can then be installed, but you do not want that and the type of communication of some casinos also strongly suggests it (remember a casino that has always asked after withdrawal request whether you want to cancel and in case of loss there is a bit of Cashback lol...).
Then that a self-lock only by e-mail (with some it still goes in live chat) works. Many can embed this feature and even casinos of the same operator have different handling. This is clearly not a lack of competence, but deliberately so. Bonus rules you can violate because technically there is no barrier, bonus rules you have to read very very thoroughly because many rules are included and also pitfalls. Some casinos manage to be fair in many points, I can't give a number now, but it's not even 5% of casinos that really act normally and don't use every rule against the player.
UK Gambling has made it, meanwhile, must be displayed if after deposit a check must take place. And especially with high payout amounts, you suddenly have to look very closely, and this is where the casino alienates the original intention of money laundering prevention. The origin would have to be checked at deposit and not at withdrawal. This is what bothers me incredibly. Of course, most casinos follow the rules, you actually always get your money (have myself only 1 time my money not received because of bonus rules, have directly noticed my mistake and reported and result was I got 16 accumulated bonus rounds canceled and the Bonus money was deleted. Because I played 5 cents too far down and it was converted to real money. Instead of transferring me back, they lost me as a customer. After that, I was directly banned for life. Has one of course very regretted )
'''''''''''''''''''''''''''' Would like casinos also not only bad talk. But the casinos just act like normal companies with profit maximizing tendencies. One of the few reputable casinos was Videoslots a year ago. Very laudable behavior had, but the company has carried out drastic measures after the penalty and threw his good image in my view strongly in the dirt. Now it is just a good casino, before that it was by far the best casino for low rollers. Other casinos then come and take advantage of the opportunities Lapalingo has improved its bad reputation a good bit and now protects against violating bonus rules. Everywhere something changes, but this is largely market-driven behavior. There are few exceptions where the operator is a kind-hearted person who just wants to make a little profit, and it would also be fatal for the casino, because a casino needs large reserves just in case. Too good-hearted behavior leads sooner or later to the fact that one must close or must cut back strongly.</Lock>
I also had this problem once at Betsafe with a closed Skrill account. All documents were never accepted.
I then simply requested a withdrawal to Skrill and then Betsafe also realized that the withdrawal to Skrill is not possible and I could withdraw to bank.
2 weeks later Betsafe asked me again to verify a closed Skrill account. I closed my accounts with Betsson and Betsafe for good.
They probably have some rigid rules and each casino handles it differently.
Pokerstars zb has without Zoegern immediately Skrill as a withdrawal method deleted, also wanted to have no documents.
Einfsch never pay in casinos where you have ever used Ecopayz. The problems always occur only when withdrawing, you can gamble your money.
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Anonym
Former Member
Criticism of Spinia when depositing with e-wallet
22nd Jun. 2019, at 04:29 pm CEST#8
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Starwalker wrote on 08/06/2019 at 10:53 am
Yes a real partial blame has the casino too! After I made it known that ecoPayz no longer exists, I was still asked to upload anything...
Then I just had the email of the previous Deposit from bank account to Ecopayz.... That was then but also rejected and coal was back onm player account
An email with confirmation of the payment to Spinia directly I did not get from Ecopayz
I was already slowly so desperate that I had even asked the Ecopayz support by mail to reactivate my account
When I think about it in retrospect, it is absolutely outrageous that I was virtually forced to reactivate it although I do not want to use the Provider Ecopayz. But had tried it because I wanted to have the coal ..
With a few thousand on the clock I become a High Roller, you can imagine how quickly the coal runs down with 5-10 € spins
Hello star walker.;-)
Sorry for the late reply, am only today again so really active here....
The action of the OC was / is simply not OK, I remain, even after the very good response from Matthias, which is also very diplomatic.
Of course you can behave disciplined and just sit out the whole thing but you just like to play and if you have a 4K balance it's hard to just leave it, you like to play and also know how that can swing with 5 euros and higher stake so really violent upwards
The payout to be able to lock should simply be mandatory, there could make the MGA really times what good, this would then also a really important piece of the puzzle on the subject of player protection. To be able to gamble away the one win not only damages the psyche itself, which indirectly promotes Gambling addiction, no it also promotes gambling addiction directly.
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Anonym
Former Member
Criticism of Spinia when depositing with e-wallet
22nd Jun. 2019, at 04:30 pm CEST#9
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Kleinkariert wrote on 06/22/2019 04:16 PM
The MGA doesn't really pay attention to what can be implemented in a meaningful way, they just keep putting more and more stuff on it without developing new systems that would lighten the load and make everything easier. The casinos on the other hand would be without the guidelines significantly worse, the earlier times it was online compared to today extremely bad.
Lack of expertise the programmers of a casino certainly do not have, the will is missing. These functions are not particularly complex, it is sometimes a few lines of code. If you can order the payout, there should only be a <Lock>function that disables the cancel button. So if the MGA prescribes that, you will see how quickly the function can then be installed, but you do not want that and the type of communication of some casinos also strongly suggests it (remember a casino that has always asked after withdrawal request whether you want to cancel and in case of loss there is a bit of Cashback lol...).
Then that a self-lock only by e-mail (with some it still goes in live chat) works. Many can embed this feature and even casinos of the same operator have different handling. This is clearly not a lack of competence, but deliberately so. Bonus rules you can violate because technically there is no barrier, bonus rules you have to read very very thoroughly because many rules are included and also pitfalls. Some casinos manage to be fair in many points, I can't give a number now, but it's not even 5% of casinos that really act normally and don't use every rule against the player.
UK Gambling has made it, meanwhile, must be displayed if after Deposit a check must take place. And especially with high payout amounts, you suddenly have to look very closely, and this is where the casino alienates the original intention of money laundering prevention. The origin would have to be checked at deposit and not at withdrawal. This is what bothers me incredibly. Of course, most casinos stick to the rules, you actually always get your money (have myself only 1 time my money not received because of bonus rules, have directly noticed my mistake and reported and result was I got 16 accumulated bonus rounds canceled and the Bonus money was deleted. Because I played 5 cents too far down and it was converted to real money. Instead of transferring me back, they lost me as a customer. After that, I was directly banned for life. Has one of course very regretted )
'''''''''''''''''''''''''''' Would like casinos also not only bad talk. But the casinos just act like normal companies with profit maximizing tendencies. One of the few reputable casinos was Videoslots a year ago. Very laudable behavior had, but the company has carried out drastic measures after the penalty and threw his good image in my view strongly in the dirt. Now it is just a good casino, before that it was by far the best casino for low rollers. Other casinos then come and take advantage of the opportunities Lapalingo has improved its bad reputation a good bit and now protects against violating bonus rules. Everywhere something changes, but this is largely market-driven behavior. There are few exceptions where the operator is a kind-hearted person who just wants to make a little profit, and it would also be fatal for the casino, because a casino needs large reserves just in case. Too good-hearted behavior leads sooner or later to the fact that one must close or must cut back strongly.
Criticism of Spinia when depositing with e-wallet
Nobody has liked this post so far
I have now found some time to write this post
One point in advance : Spinia is from my point of view a great online casino, many providers are offered, whereby I had also just because EGT slots deposited there more often. Also withdrawals were always processed very quickly when I had deposited with SOFORT via online banking.
Now to the sharp point of criticism, it is an issue which had struck me at the beginning of April this year very bitter:
I am normally not an e-wallet user, but wanted to test this way of depositing for quite some time, because I did not want to have any OC transactions on my bank statement anymore due to protection of my privacy at my house bank.
So I had tested ecoPayz for about 3 months, which I was somehow not satisfied with.
I also deposited small amounts to Spinia but had no payout on Ecopayz. I closed the Ecopayz account sometime in March
I compared Skrill and Neteller and decided to open an account with the latter
From this Neteller account I deposited €100 at Spinia and had many many hours of best entertainment with a fat winning streak and won a whopping €5,300.
This was absolutely the highest win I ever had and I was insanely happy about it
Since I know myself very well and had already gambled down very high wins again, I decided to pay out the amount and gave the withdrawal on Neteller in order.
Since Neteller was of course not yet verified, the money ended up back in the account. That was ok for now, I knew that I had to contact the support afterwards to ask what documents are needed
This is already a point of criticism from my side: Why can't the employee(s) send a short email stating which documents are still needed to process the withdrawal?
Instead, I have to contact the support again, which fortunately is present around the clock
In my case, however, it went back and forth easily 5 times and I already opened a help thread on GambleJoe out of sheer frustration because I was afraid not to get the money.
So we are now at the main point of criticism :
In fact, I should send a proof of my last Deposit via Ecopayz as a screenshot, although I had deposited via Neteller! As described, I no longer had an Ecopayz account.
So after a long search I found a confirmation of the payment to Spinia from Ecopayz, the transaction had been easily over a month ago
Unfortunately, even after uploading this proof the withdrawal was canceled without notice, the Neteller account was, however, mind you, already verified at Spinia!
Completely annoyed I chatted again for the 5th time with the support. My question what Ecopayz has to do with my Neteller account, they could not really explain to me.
I described my case and the support said maybe they could make an exception...
The whole procedure dragged on so long that I continued to play out of sheer frustration and ultimately the 5,000 € remained back in the casino.
I want to make it clear that Spinia has nothing to do with the fact that the win was gambled away again, but this attempt to get the money was more than agonizing and incomprehensible to me!
Please let me know if all OCs do this and insist on proof of closed wallet transactions
What can Spinia improve in my eyes?
- Email notification with details of withdrawal cancellation, it's not that much more work for the respective employee!
- In addition, I still can not understand why I need a proof of Ecopayz if I have deposited via Neteller
This is now a bit longer but think that fits already so
Many greetings
Starwalker
This post has been translated automatically
Criticism of Spinia when depositing with e-wallet
Nobody has liked this post so far
It can't be that difficult to design certain processes in such a way that they are optimal for the customer
There I see also a partial guilt with the OC, sometime one begins again at with the money to zocken. Why is it not possible to block the withdrawal and keep it blocked until the Verification is done?...
I also ran into such bullshit at Luckylord, they kept rejecting my KK because supposedly the code was not hidden, but it certainly was. I have then also gambled away the 980 euros again and now avoid the OC, more you can not do anyway but that's the least.
This post has been translated automatically
Criticism of Spinia when depositing with e-wallet
Nobody has liked this post so far
Yes a real partial blame also has the casino! After I made it known that ecoPayz no longer exists, I was still asked to upload anything...
Then I just had the email of the previous Deposit from bank account on Ecopayz. That was then but also rejected and coal was back onm player account
An email with confirmation of the payment to Spinia directly I did not get from Ecopayz
I was already slowly so desperate that I had even asked the Ecopayz support by mail to reactivate my account
When I think about it in retrospect, it is absolutely outrageous that I was virtually forced to reactivate it although I do not want to use the Provider Ecopayz. But had tried it because I wanted to have the coal ..
With a few thousand on the clock I become a High Roller, you can imagine how quickly the coal runs down with 5-10 € spins
This post has been translated automatically
Criticism of Spinia when depositing with e-wallet
Liked this post:
Cole666, 
Counter
due to your private message I have looked at the case myself and have also replied to you via private message.
Since this thread is certainly read by other users, I would like to briefly clarify why Spinia has behaved accordingly questionable.
To the facts
I think that Spinia did not violate the law even with the extensive document check, since casinos have really hefty regulations from the MGA to avoid money laundering.
I had a chat with Caro, she said that at that time there were cases in Malta where money was laundered in the casinos and you can't rule it out until today. As a result, the testing regulations of the licensing authority are becoming more extensive every year and the penalties against the casinos are also getting tougher.
Overall, I still have the feeling that Spinia did not really act in a player-friendly way.
At least a function should have been provided long ago to block a payout, so that the player does not gamble away his money out of frustration. Unfortunately, there is still no legal regulation for this.
When I look at the whole thing from a technical point of view, I must honestly say that I am always shocked by how slowly the development departments of some casinos work. This does not mean that the casino or the operator is bad, but even if the boss would say "please change this function, build in a lock so that the players can protect themselves and we get less bad press", this is certainly often not implemented due to lack of expertise of the programmers.
My personal recommendation is therefore to write criticism directly to the casino and then look for another, technically mature casino. There are several of them in the casino list - my personal favorite is and remains SlotsMillion.
How does money laundering work in the casino? Is this just a pretext for not having to pay out?
For many, it may seem really ridiculous when casinos ask about the origin of the deposited money and then justify this question with "we have to check this for money laundering reasons".
Who doesn't immediately think "me and money laundering? They're crazy, I'm only depositing 50€ or 100€"
But money laundering does not usually take place in large amounts, but in hundreds of small sums.
The following practice is still used for money laundering in casinos
Person X sells drugs, guns, or other illegal items and makes a profit. For example, 5 illegal firearms sold at 250€ each, makes 1250€. Add to that drugs, a few grams here and there, again 500€ or even 1000€ revenue.
In my defense, I have no idea what a gun costs, let alone what a gram of cannabis or for cocaine is
is charged. Therefore, the above prices can of course vary up or down, but I assume that such stuff is probably more expensive.
But further in the story:
If this person would Deposit the money directly into his bank account and then possibly even regularly, so every few weeks here and there times 1000€ to the account, then this will certainly raise questions at the bank, because they also have to comply with audit obligations to report funds from illegal origin.
So person X now goes to a supermarket or gas station and buys for example a Paysafe card for 100€. Perhaps one or the other reader is already wondering why it is only possible to buy a maximum of 100€ per customer in the form of Paysafe cards in Germany...
The money is then deposited via PSC into a casino. The money is wagered there a few times, preferably with a small stake, so that not too much of it is lost and then the "win", quasi the deposit amount is paid out again to a bank account.
Person X then books a casino win on his legal private bank account, which is tax-free and clean. The drug money is thus laundered and can be used to pay his rent, buy a car or make investments.
This also explains why some casinos require a deposit to be turned over once before the money can be withdrawn.
At least then the casino can absolve themselves of the guilt that they have supported money laundering, since the player has behaved "regularly". Get it? Of course, the casinos will not publicly write such statements as I am making here, as that will probably still give people the idea to do just that.
But the fact is, the casinos are not all as shitty and dishonest as you think. There are certain requirements from the MGA and the Maltese Financial Supervisory Authority and those who do not comply Risk losing their license.
And in the meantime, I have also met some casino operators who are just as upset as the players about the fact that these bureaucratic hurdles are sometimes almost impossible to meet. Casumo, in my experience, goes the 100% security route so that the license is not revoked. I also had to upload bank statements at the time to explain the origin of my wagered funds.
In Malta, this is called the "source of funds" check.
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Criticism of Spinia when depositing with e-wallet
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Thanks for your comment on the topic.
I think it is good that action is being taken against money laundering.
There are only a small number of OCs that block payouts, but I'm willing to bet that this is to the detriment of daily payouts.
I will adjust the rating for Spinia based on my experience and probably avoid it.
Spinia had the potential to be a great casino, but the hours of support horror ruined it.
Here the girls and guys have to improve
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Criticism of Spinia when depositing with e-wallet
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The MGA does not really pay attention to what can be implemented sensibly, it is simply packed more and more things on it without developing new systems that would relieve and make everything easier. The casinos on the other hand would be without the guidelines significantly worse, the earlier times it was online compared to today extremely bad.
Lack of expertise the programmers of a casino certainly do not have, the will is missing. These functions are not particularly complex, it is sometimes a few lines of code. If you can order the payout, there should only be a <Lock>function that disables the cancel button. So if the MGA prescribes that, you will see how quickly the function can then be installed, but you do not want that and the type of communication of some casinos also strongly suggests it (remember a casino that has always asked after withdrawal request whether you want to cancel and in case of loss there is a bit of Cashback lol...).
Then that a self-lock only by e-mail (with some it still goes in live chat) works. Many can embed this feature and even casinos of the same operator have different handling. This is clearly not a lack of competence, but deliberately so. Bonus rules you can violate because technically there is no barrier, bonus rules you have to read very very thoroughly because many rules are included and also pitfalls. Some casinos manage to be fair in many points, I can't give a number now, but it's not even 5% of casinos that really act normally and don't use every rule against the player.
UK Gambling has made it, meanwhile, must be displayed if after deposit a check must take place. And especially with high payout amounts, you suddenly have to look very closely, and this is where the casino alienates the original intention of money laundering prevention. The origin would have to be checked at deposit and not at withdrawal. This is what bothers me incredibly. Of course, most casinos follow the rules, you actually always get your money (have myself only 1 time my money not received because of bonus rules, have directly noticed my mistake and reported and result was I got 16 accumulated bonus rounds canceled and the Bonus money was deleted. Because I played 5 cents too far down and it was converted to real money. Instead of transferring me back, they lost me as a customer. After that, I was directly banned for life. Has one of course very regretted )
'''''''''''''''''''''''''''' Would like casinos also not only bad talk. But the casinos just act like normal companies with profit maximizing tendencies. One of the few reputable casinos was Videoslots a year ago. Very laudable behavior had, but the company has carried out drastic measures after the penalty and threw his good image in my view strongly in the dirt. Now it is just a good casino, before that it was by far the best casino for low rollers. Other casinos then come and take advantage of the opportunities Lapalingo has improved its bad reputation a good bit and now protects against violating bonus rules. Everywhere something changes, but this is largely market-driven behavior. There are few exceptions where the operator is a kind-hearted person who just wants to make a little profit, and it would also be fatal for the casino, because a casino needs large reserves just in case. Too good-hearted behavior leads sooner or later to the fact that one must close or must cut back strongly.</Lock>
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Criticism of Spinia when depositing with e-wallet
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I then simply requested a withdrawal to Skrill and then Betsafe also realized that the withdrawal to Skrill is not possible and I could withdraw to bank.
2 weeks later Betsafe asked me again to verify a closed Skrill account. I closed my accounts with Betsson and Betsafe for good.
They probably have some rigid rules and each casino handles it differently.
Pokerstars zb has without Zoegern immediately Skrill as a withdrawal method deleted, also wanted to have no documents.
Einfsch never pay in casinos where you have ever used Ecopayz. The problems always occur only when withdrawing, you can gamble your money.
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Criticism of Spinia when depositing with e-wallet
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Hello star walker.;-)
Sorry for the late reply, am only today again so really active here....
The action of the OC was / is simply not OK, I remain, even after the very good response from Matthias, which is also very diplomatic.
Of course you can behave disciplined and just sit out the whole thing but you just like to play and if you have a 4K balance it's hard to just leave it, you like to play and also know how that can swing with 5 euros and higher stake so really violent upwards
The payout to be able to lock should simply be mandatory, there could make the MGA really times what good, this would then also a really important piece of the puzzle on the subject of player protection. To be able to gamble away the one win not only damages the psyche itself, which indirectly promotes Gambling addiction, no it also promotes gambling addiction directly.
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Criticism of Spinia when depositing with e-wallet
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I sign that 1:1.</Lock>
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