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SlottyVegas: [solved] Slottvegas: Money charged back without reason / live chat not available?

Topic created on 23rd Oct. 2020 | Page: 1 of 1 | Answers: 2 | Views: 919
genrix
Top Member

[solved] Slottvegas: Money charged back without reason / live chat not...

23rd Oct. 2020, at 12:27 pm CEST#1
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Moin
Have last Saturday a payout in the amount of 1150€ in order. z.Z. is a long payout time normal, Slottyvegas I know and therefore I'm not worried
Just happened to look in my account today and noticed that my withdrawal was reversed. Live Chat I reach over 3 different browsers also not, no matter what question I type comes constantly only "bot writes..." and I do not get to "contact agent".
genrix

Anyone have a similar issue? HOW do I reach a support MA to ask what's going on?
Am actually fully verified and pay out there regularly
Do I need to re-upload my documents possibly? possibly because of the new regulation? Checked, actually all documents uploaded back then are still valid...

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genrix
Top Member

[solved] Slottvegas: Money charged back without reason / live chat not...

23rd Oct. 2020, at 01:22 pm CEST#2
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Update: After no less than 45 minutes, the bot offered me the option to speak with an employee. He then explained to me that this was a bug. He has already confirmed the withdrawal and the money arrived on my Skrill account.

Thread can be closed.

This post has been translated automatically

Caro
Expert

[solved] Slottvegas: Money charged back without reason / live chat not...

23rd Oct. 2020, at 02:04 pm CEST#3
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Nobody has liked this post so far
At the request of the TE, I will close the thread.

This topic was closed

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