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Platincasino: [solved] Platin Casino Money Train 2 Bonus Buy Bug

Topic created on 08th Jul. 2021 | Page: 1 of 1 | Answers: 6 | Views: 1,588
Shock2902

[solved] Platin Casino Money Train 2 Bonus Buy Bug

8th Jul. 2021, at 03:05 pm CEST#1
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Good day,
i need your help please, because unfortunately the support is not helping me. (Platincasino]
I bought a Money Train 2 bonus for 100€.
When I wanted to play the bonus, the game unfortunately broke and after reopening the game
the bonus was gone and in my game history a win of 0€!
A win of 0€ is technically not possible! At least 3x I have to win so 3€!
The support tells me that I have unfortunately lost and I should not make such a fuss...
In the history you can not see that it was a bonus bought,
but that I played a game for 100€. But the maximum bet is 20€ on the game.
So it is also clear that a bonus was bought.
I ask about this way that can be helped.
If the casino does not agree, it would have to go in the direction of fraud.

Mfg
Shock

Here the picture to the history
https://www.directupload.net/file/d/6238/ehb3t57w_png.htm

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Sarkasto
Expert

[solved] Platin Casino Money Train 2 Bonus Buy Bug

8th Jul. 2021, at 03:15 pm CEST#2
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How much credit did you have when you bought the bonus? Recently, you must also have the 5.3% in taxes available in the balance... Maybe the error has something to do with it?

Edit: ok that's probably not the reason

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Shock2902

[solved] Platin Casino Money Train 2 Bonus Buy Bug

8th Jul. 2021, at 03:16 pm CEST#3
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Sarkasto wrote on 08.07.2021 at 15:15: How much credit did you have when you bought the bonus? Lately you have to have the 5,3% of taxes available in your balance... Maybe the error has something to do with it?

Thanks for the reply, that was before the new rule, I've been trying for close to 3 months,
i have added a screenshot.
https://www.directupload.net/file/d/6238/ehb3t57w_png.htm

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snopsim
Top Member

[solved] Platin Casino Money Train 2 Bonus Buy Bug

8th Jul. 2021, at 03:21 pm CEST#4
1 Like

Liked this post: Avatar von Saphira Saphira
There was a very similar case here recently. Also a bonus buy at MT2 at SlotsMillion, where the bonus is also supposed to have paid 0x€ (which is not possible). There, as far as I remember, even the Provider was written to and they could not have found any error. I.e. unfortunately, that your chances are not very good. Nevertheless, I would write to Caro from GambleJoe, maybe she can help you and establish a reasonable contact to Platin
I keep my fingers crossed for you

Here you can read the other case again: https://www.gamblejoe.com/forum/online-casinos/allgemeines/slotsmillion-money-train-2-bug-probleme-bitte-um-hilfe--229769/5/

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Shock2902

[solved] Platin Casino Money Train 2 Bonus Buy Bug

12th Jul. 2021, at 10:49 am CEST#5
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Moin, I keep you up to date, what happens. I have contacted Caro from Gamblejoe and now it is first wait and see.

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Shock2902

[solved] Platin Casino Money Train 2 Bonus Buy Bug

12th Jul. 2021, at 03:40 pm CEST#6
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With the help of Caro Von Gamblejoe I got the 100€ refunded to the gambling account in a short time.
Thanks again

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Caro
Expert

[solved] Platin Casino Money Train 2 Bonus Buy Bug

13th Jul. 2021, at 09:39 am CEST#7
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After Shock2902 gets the credit refunded, I will close the thread.

This thread was closed

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