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[solved] Platin Casino does not pay out
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[solved] Platin Casino does not pay out
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[solved] Platin Casino does not pay out
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[solved] Platin Casino does not pay out
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The 100€ can not be a Deposit bonus, because you have to "wager" these Bonuses first and you mention nothing about it here. In addition, the casinos refund your deposits if you have violated any bonus conditions in the deposit bonuses, which is also not the case here
What I can imagine is that your friend has used some bonus (possibly free spins at Book of Dead, Legacy Of Dead - there is this action for weeks) and has not completely canceled the resulting win. Because there is this 100€ max win rule.
Are you sure that he canceled all bonuses before the win? You can see that in the transaction history, there should really be " Bonus Cancellation" or (in case you played it down) it says " Bonus Free Spins" and "Bonus Balance" 0,00€
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[solved] Platin Casino does not pay out
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Hey LexiROM, the best thing is to have your friend contact me directly, because only then I may/can contact the manager. When I read the first sentence, I immediately thought of a "violation of the bonus conditions". However, after you mentioned that your friend didn't claim any bonus, I can't think of anything right off the bat that could have occurred. Or maybe there is a mistake on the part of the casino. However, I need to talk/write directly to your friend. The best thing he can do is create an account here and contact me via Communicator.
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[solved] Platin Casino does not pay out
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