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Platincasino: [solved] payout are not carried out

Topic created on 05th Jan. 2023 | Page: 1 of 1 | Answers: 9 | Views: 1,017
bilalhamad10

[solved] payout are not carried out

5th Jan. 2023, at 04:14 am CET#1
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Hello,
I would need help and that is,
I have verified my account, however I cannot verify my bank account. I have tried everything ATM card, debit card, bank statement. Everything was rejected. I then wrote to the support or live chat. They then had the withdrawal done manually, but cancelled after 3 days, because according to you I have not converted enough. However, I have not used any bonus and only deposited my money, moreover, I have certainly converted the deposited money. I told them that they should pay me then what is possible according to them, but there was no response.
Does anyone know what I can do?
Lg Bilal

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Caro
Expert

[solved] payout are not carried out

5th Jan. 2023, at 08:12 am CET#2
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Good morning bilalhamad10,

i just forwarded your thread to the manager. I will get back to you as soon as I have a feedback from her.

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Caro
Expert

[solved] payout are not carried out

5th Jan. 2023, at 09:06 am CET#3
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Just got a feedback from the manager. You have cancelled the payout... Just order a new payout and the problem is solved

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mowolum
Elite

[solved] payout are not carried out

5th Jan. 2023, at 09:11 am CET#4
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Caro wrote on 05.01.2023 at 09:06: Just got a feedback from the manager. You had the payout cancelled... Just order a new payout and the problem is solved

And all of a sudden you don't know that anymore ?

Tststs

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Caro
Expert

[solved] payout are not carried out

5th Jan. 2023, at 11:34 am CET#5
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mowolum wrote on 05.01.2023 at 09:11

And all of a sudden you don't know that anymore ?

Tststs

seems so...

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gamble1
Legend

[solved] payout are not carried out

5th Jan. 2023, at 11:40 am CET#6
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Possibly he also tried to pay out first, but because of the tax he thought he had converted enough, but it was not so

With me it was recently similar my withdrawals were canceled and indeed all have then still 20 € played for fun and then it went through then came a week later the explanation I had not implemented enough on the day and that is probably been because of the tax can also be possible

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bilalhamad10

[solved] payout are not carried out

5th Jan. 2023, at 03:50 pm CET#7
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The problem is that I can't cash out myself, I have to write the live support. Moreover, I have not cancelled my withdrawal myself, that is a lie. I write the live support now again.

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mowolum
Elite

[solved] payout are not carried out

5th Jan. 2023, at 03:56 pm CET#8
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gamble1 wrote on 05.01.2023 at 11:40 am: Maybe he also tried to pay out first but because of the tax he thought he has enough converted but was not so

With me it was recently similar my withdrawals were canceled and indeed all have then still 20 € played for fun and then it went through then came a week later the explanation I would not have implemented enough on the day and that is probably been because of the tax can also be possible

Possibly he has also first tried to pay out but because of the tax he thought he has implemented enough but was not so


You can not make assumptions,
by such a thing arise quickly misunderstandings

Sorry for that

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bilalhamad10

[solved] payout are not carried out

5th Jan. 2023, at 04:17 pm CET#9
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I've been trying for about a month with email traffic and Live Chat and it just doesn't work. Therefore, I wrote here because I had no idea what else to do

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Caro
Expert

[solved] payout are not carried out

9th Jan. 2023, at 08:03 am CET#10
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bilalhamad10 has managed to cash out. Thus, I will close the thread.

This thread was closed

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