I would like to warn you here expressly about yoju.casino! (Dama NV)
A friend showed me the casino and we both gambled there with bonus. When my internet was down for a moment, my smartphone automatically logged into my buddy's wifi for a few seconds and that's why I was denied a payout of almost 11,000€. After that I wanted the net profit to be donated to a charitable organization
Now they suddenly want my buddy to verify himself and then they supposedly look at it again.
Is probably just to grab the data or what do you think?
I don't quite understand 🤷♀️
You played with the phone over eg LTE and when network loss is the phone switched to your buddy's wifi and you continued to play ... and?
Since when is it relevant, except VPN, how you are connected?
Even in the WLAN at home, the router changes addresses every now and then...
Max_Bet wrote on 27.07.2022 at 17:51: Do not quite understand 🤷♀️
You played with the phone over eg LTE and when network loss is the phone switched to your buddy's wifi and you continued to play ... and?
Since when is it relevant, except VPN, how you are connected?
Even in the WLAN at home the router changes the addresses every now and then...
Quite simply, because they have both played there, he has described quite clearly and as soon as his phone has switched the connection to the Wlan of his friend, he has a double account for the casino because he and his friend with 2 different accounts have the same IP, read a bit and think about it, you should already, no offense.
Here only remains to be seen how the casino reacts to the explanation and how accommodating they are to the matter but otherwise it was clearly violated the TOS.
Don't quite understand what the problem is. Have you even tried to explain the situation to support? Besides, which smartphone connects to the wifi when LTE is lost? The other way around it would be understandable
What exactly does the casino have to do with it? Every OC would have blocked your credit because of double account accusations
Thenoobytuby wrote on 07/27/2022 at 19:09: Don't quite understand what the problem is. Did you even try to explain the situation to the support? Also, what smartphone connects to wifi when LTE is lost??? The other way around it would be understandable
What exactly does the casino have to do with it? Every OC would have blocked your credit because of double account accusations
I'm confused...
Well that you spend a nice evening together as buddies and play together in the same place in the same OC I find now not so abnormal. It's just what they exploit that you make a mistake that is easily explainable but since you violate TOS they will use it to not pay out (you are not important as a single customer and they are in the right) If they are cool with it of course would be enough for them that you are two different people who can both verify with their own documents and thus it is obvious that this is 2 different individuals. But whether they do it is only dependent on the goodwill, otherwise they are in the right
Believe me I don't approve of this at all and as SysOP of the casino I would believe you and pay out.
Quite simply, because they have both played there he has described quite clearly and as soon as his phone has switched the connection to the Wlan of his friend he has a double account for the casino because he and his friend with 2 different accounts have the same IP, a bit of reading and thinking about it you should already, no offense.
Here only remains to be seen how the casino reacts to the explanation and how accommodating they are to the matter but otherwise it was clearly violated the TOS.
Have right ... read over sorry ... 🤦♂️
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t****o
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27th Jul. 2022, at 08:52 pm CEST#9
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Just verify both there and done, had that at Spinia.com and also at Platincasino. Just tell them the situation and do not cry right away.
thisisultimo wrote on 07/27/2022 at 20:52: Just verify both there and done, had that with Spinia.com and also with Platincasino. Just tell them the situation and don't cry right away.
Yes at times where eg Gammix Razor Shark in prohibited games lists without blocking the game what about 95% of people play the terms and conditions do not read very carefully and then refuse your payout, you can tell everyone what you want, it's pure intention to trapp the people as said a single customer does not count^^
yoju casino retains 11k
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A friend showed me the casino and we both gambled there with bonus. When my internet was down for a moment, my smartphone automatically logged into my buddy's wifi for a few seconds and that's why I was denied a payout of almost 11,000€. After that I wanted the net profit to be donated to a charitable organization
Now they suddenly want my buddy to verify himself and then they supposedly look at it again.
Is probably just to grab the data or what do you think?
This post has been translated automatically
yoju casino retains 11k
Nobody has liked this post so far
You played with the phone over eg LTE and when network loss is the phone switched to your buddy's wifi and you continued to play ... and?
Since when is it relevant, except VPN, how you are connected?
Even in the WLAN at home, the router changes addresses every now and then...
This post has been translated automatically
yoju casino retains 11k
Liked this post: Anonym
Quite simply, because they have both played there, he has described quite clearly and as soon as his phone has switched the connection to the Wlan of his friend, he has a double account for the casino because he and his friend with 2 different accounts have the same IP, read a bit and think about it, you should already, no offense.
Here only remains to be seen how the casino reacts to the explanation and how accommodating they are to the matter but otherwise it was clearly violated the TOS.
This post has been translated automatically
yoju casino retains 11k
Nobody has liked this post so far
This post has been translated automatically
yoju casino retains 11k
Nobody has liked this post so far
What exactly does the casino have to do with it? Every OC would have blocked your credit because of double account accusations
I'm confused...
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yoju casino retains 11k
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yes if you all approve then play there! have never had problems before because of double account
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yoju casino retains 11k
Nobody has liked this post so far
Well that you spend a nice evening together as buddies and play together in the same place in the same OC I find now not so abnormal. It's just what they exploit that you make a mistake that is easily explainable but since you violate TOS they will use it to not pay out (you are not important as a single customer and they are in the right) If they are cool with it of course would be enough for them that you are two different people who can both verify with their own documents and thus it is obvious that this is 2 different individuals. But whether they do it is only dependent on the goodwill, otherwise they are in the right
Believe me I don't approve of this at all and as SysOP of the casino I would believe you and pay out.
This post has been translated automatically
yoju casino retains 11k
Nobody has liked this post so far
Have right ... read over sorry ... 🤦♂️
This post has been translated automatically
yoju casino retains 11k
Nobody has liked this post so far
This post has been translated automatically
yoju casino retains 11k
Nobody has liked this post so far
Yes at times where eg Gammix Razor Shark in prohibited games lists without blocking the game what about 95% of people play the terms and conditions do not read very carefully and then refuse your payout, you can tell everyone what you want, it's pure intention to trapp the people as said a single customer does not count^^
This post has been translated automatically