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# Other Casinos #: Wild Jackpots locks the account after 1400 EUR win

Topic created on 16th Mar. 2019 | Page: 1 of 1 | Answers: 7 | Views: 1,501
Mira007
Visitor

Wild Jackpots locks the account after 1400 EUR win

16th Mar. 2019, at 08:21 pm CET#1
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I created an account on 21/02/2019 with the Provider Wild Jackpots ( After my research I was able to find out that Go Wild, Astralbet and Wildjackpots are the same company ) and also deposited 25 EUR. With the first Deposit bonus I had a total amount of 75 € + 30 free spins for Book of Dead.

There I got a good day and also got some nice Free Spins, so the account grew to 1370 € after about an hour with 1 € Spins

I confirmed my account with an ID scan front and back + address confirmation in the form of a bank statement. This was the case on 22/02/2019, where I also have the confirmation email from the casino.

I asked Livesupport and when I asked how it would work with a withdrawal, they said that the account had been successfully confirmed, so that I could expect the money in my account on the next banking day in the event of a withdrawal request with Trustly.

After the "big" win, I decided to check the account every Friday to see if there were any free spins. So I got up to and including last Friday except once every Friday Freespins for the game Book of Dead, which I have also implemented.

At that time, I also tried to withdraw the money, which was unfortunately not possible, because wins from free spins must be converted X times, which is also done

On Thursday I tried to withdraw the remaining 1320 €. The withdrawal request was successfully made and the casino has also congratulated me on my win by email,, ,that hopefully there will be more wins in the future".

An hour after I received the confirmation email, I got the shocking news that the accounting department looked over it and they decided to close my account. I had violated the T&C and therefore the casino would permanently close the account, cancel the withdrawal request and refund me the deposit amount of €25 via the same payment method as the deposit
I was refunded the €25 to my bank account

I have emailed them if they could possibly explain the whole thing to me -> No answer
The live support on the site does not want to know anything about an account closure and claims that everything is fine

What options do I have to get my money ?

Thanks !

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Anonym

Wild Jackpots locks the account after 1400 EUR win

16th Mar. 2019, at 11:30 pm CET#2
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They must first explain to you which terms and conditions you have violated. If your account has not been blocked, then you can restore your data

Finally, you can report to the MGA

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MisterL
Expert

Wild Jackpots locks the account after 1400 EUR win

17th Mar. 2019, at 07:16 am CET#3
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don't panic gamblejoe helps

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Mira007
Visitor

Wild Jackpots locks the account after 1400 EUR win

17th Mar. 2019, at 10:28 am CET#4
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It is virtually impossible to get an answer from the Provider as to what I am supposed to have violated

And my account has been blocked: this means that login or anything else is not possible.

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Anonym

Wild Jackpots locks the account after 1400 EUR win

17th Mar. 2019, at 10:50 am CET#5
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You wrote that the support claimed that your account is not locked. Then show him a screenshot

Why impossible? Show us a history of a conversation

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upola
Legend

Wild Jackpots locks the account after 1400 EUR win

17th Mar. 2019, at 11:05 am CET#6
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Are you sure that you have already converted the bonus after one hour?
What are the turnover requirements?
Have you perhaps played a game that you are not allowed?










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Anonym

Wild Jackpots locks the account after 1400 EUR win

17th Mar. 2019, at 01:44 pm CET#7
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upola wrote on 17.03.2019 at 11:05: Are you sure that you have already converted the bonus after one hour?
What are the turnover requirements?
Have you perhaps played a game that you are not allowed?











It's all in the terms and conditions always ask me why users do not read it. But hope Mal that he gets his money

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Bvb1995
Expert

Wild Jackpots locks the account after 1400 EUR win

17th Mar. 2019, at 02:57 pm CET#8
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Idiot85 wrote on 17/03/2019 at 13:44
Is everything in the terms and conditions question me always why users do not read it. But hope Mal that he gets his money

Where does it say that he has violated agb ?

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