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# Other Casinos #: Viggoslots cancels wins earned without a bonus

Topic created on 07th May. 2022 | Page: 1 of 1 | Answers: 5 | Views: 2,500
TomTom1979

Viggoslots cancels wins earned without a bonus

7th May. 2022, at 07:57 am CEST#1
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Dear GambleJoe Team,

first of all I think it is very nice that there is the possibility to get support at all. Many thanks so far. Now to my extremely annoying and from my point of view criminal behavior of Viggoslots Casino .


On 04/28/2022 I claimed 2 welcome Bonuses each. I lost both deposits completely. The Welcome bonus is offered with no wagering requirements.

On 30.04.2022 I have claimed the 3rd and last welcome bonus

After this 3rd Deposit of €50 + €50 bonus, I made a withdrawal with a balance of €335, canceling the bonus. This question is asked during the withdrawal process when you know that the bonus would be forfeited upon withdrawal. I agreed to this.

A short time later I cancelled the withdrawal and decided to continue playing. I was able to increase the win again to 960€. I didn't play with the Razor Shark slot until after the bonus was cancelled, which according to Viggoslots violated the bonus terms. I had the bonus cancelled here with the first withdrawal

But now comes what I consider a criminal act. I requested the withdrawal of the 960€. Later in the evening at 17:01 on 30.04.2022 I made a 4th deposit by credit card in the amount of 50 € . Here there was no bonus, because all 3 welcome bonuses were logically already used up. With these 50 € I have then arranged two withdrawals of 300 € and 530 €. These were now also canceled as part of the first payout of 960 € also as a decision. This is an outrageous and criminal behavior. These are different facts that must be considered and examined.

Conclusion:

The wins of €300 and €530 were obtained legally and without bonus violation. There was no bonus here!!!!!!!!!!!!

By the way, I was credited only 50€ because of the violation. But I have made 2 deposits of 50€ each on 30.04.2022. So also here 50€ are embezzled.

All processes can be tracked via the betting statistics and transactions. Screenshot I also have available.

I thank you in advance for your support and hope for an amicable settlement. Otherwise I will use all means against the casino.

This casino must be protected from players. This does not work at all. In the AGB's in German 'moreover, the forbidden slots are not even displayed. On my messages with the request for settlement and payout of 830 € is not responded to. In customer support / chat you are simply kicked out after describing the problem. The rating portals Casinoguru and AskGamblers were also informed about this.

Thank you for a possible support through your portal.

With kind regards

Thomas


This post has been translated automatically

gamble1
Legend

Viggoslots cancels wins earned without a bonus

7th May. 2022, at 04:52 pm CEST#2
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On what grounds is the payout refused ? Because of the game Razor Shark ?

If so, did you still have funds in your account when you made the new Deposit? I ask because some casinos only distinguish between deposits when the account is empty to the last cent

Your bonus was deleted when you made a withdrawal it could be that it was reactivated when you canceled it

Please describe in more detail how long you played were you already in the Bonus money or was it still your real money etc...

This post has been translated automatically

BookofÖzi
Experienced

Viggoslots cancels wins earned without a bonus

8th Jan. 2023, at 01:19 pm CET#3
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Hi Serkan!

Unfortunately we have to inform you that your withdrawal request has been declined.

There has been a breach of our T&C in either playing with a bonus, or playing with funds gained from a bonus.
While using a bonus, or playing with funds which have been gained from a bonus, you are playing in accordance with the T&C for a fair play.

Following T&C have been breached

3.7 All games have a maximum betting limit of €4/4$/40NOK per game round/spin during the time that a bonus is active on the player's account. This applies the entire time that the bonus is active on the player's account as long as nothing else is stated. Violation of this rule will forfeit the bonus and any winnings resulting from the bonus or other games that were completed during the bonus period.

3.17 As soon as a bonus has been activated following games are strictly forbidden to play. Jackpot Games, Table games, Video Poker, Live Casino and the following slot games: 1429 Uncharted Seas, Beautiful Bones, BIG Bamboo, Bonanza, Book of 99, Born Wild, Cherrypop, Danger High Voltage, Dead or Alive, Dead or Alive 2, Deadwood, Folsom Prison, Gold Bar Roulette, Immortal Romance, Jack Hammer 2, Jammin Jars, Jammin' Jars 2, Da Vinci's Treasure, Karen Maneater, Le Kaffee Bar, Lost Relics, Moon Princess, Moon Princess 100, Mystery Joker 6000, Peking Luck, Razor Shark, Reactoonz, Reactoonz 2, Remember Gulag, Rise of Olympus, Rise of Olympus 100, Royal Mint, San Quentin xWays, Secret of the Stones, The Dog House, The Dog House Megaways, Tombstone RIP, Valley of The Gods, Victorious, Victorious Max, Vikings, Wanted Dead Or A Wild, Who wants to be a Millionaire, Wild Swarm. In case of breach of this term, the bonus and all winnings generated from the bonus will be forfeited.

For future reference, in playing with Bonuses make sure to follow the T&C.
Please read the following link for full information on how to play with bonuses: https://www.viggoslots.com/bonus-terms

Best regards,
Viggoslots, Play to Win
www.viggoslots.com




I played The Dog House and turned it up to 5 EUR a few times.

It's about 2300 euro, do I have a chance to get the money?

This post has been translated automatically

Pillum93
Rookie

Viggoslots cancels wins earned without a bonus

8th Jan. 2023, at 01:24 pm CET#4
1 Like

Liked this post: Avatar von BookofÖzi BookofÖzi
Sounds like the chat has already given you a final answer.

I'll keep my fingers crossed that they might do something as a gesture of goodwill or something if it was really only "a few" turns on 5 EUR

This post has been translated automatically

hustlehoff
Expert

Viggoslots cancels wins earned without a bonus

8th Jan. 2023, at 01:26 pm CET#5
1 Like

Liked this post: Avatar von BookofÖzi BookofÖzi

BookofÖzi wrote on 08.01.2023 at 13:19: Hi Serkan!

Unfortunately we have to inform you that your withdrawal request has been declined.

There has been a breach of our T&C in either playing with a bonus, or playing with funds gained from a bonus.
While using a bonus, or playing with funds which have been gained from a bonus, you are playing in accordance with the T&C for a fair play.

Following T&C have been breached

3.7 All games have a maximum betting limit of €4/4$/40NOK per game round/spin during the time that a bonus is active on the player's account. This applies the entire time that the bonus is active on the player's account as long as nothing else is stated. Violation of this rule will forfeit the bonus and any winnings resulting from the bonus or other games that were completed during the bonus period.

3.17 As soon as a bonus has been activated following games are strictly forbidden to play. Jackpot Games, Table games, Video Poker, Live Casino and the following slot games: 1429 Uncharted Seas, Beautiful Bones, BIG Bamboo, Bonanza, Book of 99, Born Wild, Cherrypop, Danger High Voltage, Dead or Alive, Dead or Alive 2, Deadwood, Folsom Prison, Gold Bar Roulette, Immortal Romance, Jack Hammer 2, Jammin Jars, Jammin' Jars 2, Da Vinci's Treasure, Karen Maneater, Le Kaffee Bar, Lost Relics, Moon Princess, Moon Princess 100, Mystery Joker 6000, Peking Luck, Razor Shark, Reactoonz, Reactoonz 2, Remember Gulag, Rise of Olympus, Rise of Olympus 100, Royal Mint, San Quentin xWays, Secret of the Stones, The Dog House, The Dog House Megaways, Tombstone RIP, Valley of The Gods, Victorious, Victorious Max, Vikings, Wanted Dead Or A Wild, Who wants to be a Millionaire, Wild Swarm. In case of breach of this term, the bonus and all winnings generated from the bonus will be forfeited.

For future reference, in playing with Bonuses make sure to follow the T&C.
Please read the following link for full information on how to play with bonuses: https://www.viggoslots.com/bonus-terms

Best regards,
Viggoslots, Play to Win
www.viggoslots.com




I played The Dog House and turned it up to 5 EUR a few times.

It's about 2300 euro, do I have a chance to get the money?

Unfortunately not.

This post has been translated automatically

Anonym

Viggoslots cancels wins earned without a bonus

8th Jan. 2023, at 01:44 pm CET#6
0 Likes

Nobody has liked this post so far

TomTom1979 wrote on 07/05/2022 at 07:57: Dear GambleJoe Team,

(...)

This casino needs to be protected from gamblers. It can't be done at all.

(...)



☝️ I agree.

This post has been translated automatically

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