N1 Casino - does not provide game data, falsifies game play, does not pay wins
16th Feb. 2020, at 02:20 pm CET#1
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Legacy of Egypt (Play N Go) Free Spins Bonus Round will not be restored after sudden disconnection.
When I was playing Legacy of Egypt slot on January 31, 2020 and was in the free spins bonus round with a bet of €0.90, the game connection was interrupted. At the time of disconnection, the win from the bonus round was around €50.00 and there were still many unplayed free spins available. It was a very good round and the most profitable bet in this session so far.
Right after the interruption, I resumed the game to continue the bonus round. To my dismay, I was not shown a pop-up that should have indicated that an unfinished game round had been restored. I tried restarting the game after clearing cookies/cache and logging out. Unfortunately, these attempts did not help. I also placed two more final bets (€0.30) in the game, hoping that my bonus round would be restored. But this also failed.
When I checked the PlayNGo game history, I noticed that there was no record of my last bet of €0.90 in the game. So I checked my bets/game history in the N1 Casino account summary, where the round was listed as "Not finished".
I took a few screenshots of the respective overviews and then informed N1 Casino support about the problem via live chat.
The live support informed me that my request was forwarded to the relevant department ("the management") and I will have to wait for their message via email.
While I was waiting for a reply from the relevant department, I noticed that on February 03, details of the unfinished game round were changed (see screenshot below).
In the details of the win, €0.90 was entered, and instead of "Not finished", the date "03 February 2020 15:00" was now written.
After noticing the changes in my account history, I emailed to ask for a complete list of my wagers made at N1 Casino. As a result, I was emailed a link under which I could find the following details:
ID: 381397199
Title: LegacyofEgypt
Currency: EUR
Balance before: 194.55
Balance after: 194.55
Total bets: 0.90
Total payouts: 0.90
Win: 0.00
User: 42956
User e-mail: mariXXXXXXXX.com
Created at: 2020-01-31 19:20:44.440
Ended on: 2020-02-03 14:00:24.144
On Sunday, February 09, 2020 I received the following email from N1 Casino Support:
" Dear MXXXXX,
We have received a reply from the technical department.
You have been informed that the Provider has closed the round and the amount has been returned to your account.
Yours sincerely,
N1 Casino Customer Support Team "
I have replied to this message as follows:
" ??? What do you mean by "completed"? Where is my win? Where is my money? "
N1 Casino replied with:
" Dear friend,
Your win from this bet was 0.90 cents. This was added to your account balance on 2020-02-03 14:00 TZ UTC "
N1 Casino has already reversed my bet on February 3. I have not been informed about this process!
Seven days later I get informed that the provider has reversed the bet. The fact is that my account was credited on 03 February 0.90 €.
Furthermore, I was not provided with any details/results of the game round. In the game history of Play N Go, so the game history in the game itself, the bet is still not listed.
From the N1 support I only receive the information that my 0,90 € bet achieved a 0,90 € total winnings. This win was credited to my account and they could not help me otherwise.
This case ensures more and more that I lose the desire to play. I had hoped that the "Not finished" game round is found without major problems on the servers of PnG and can thus be successfully restored.
To the GJ team: Can you please help me as a third party somehow?
N1 Casino - does not provide game data, falsifies game play, does not pay wins
16th Feb. 2020, at 05:42 pm CET#2
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GJ may be able to help, but it would be much easier to find an Affiliate like CM who also actively lists the casino. There you will have more success, I don't want to advertise, but I think Gamblejoe is useful when it comes to solving problems with casinos that are listed and advertised here. Otherwise I see no reason for the casino to communicate with GJ.
N1 Casino - does not provide game data, falsifies game play, does not pay wins
16th Feb. 2020, at 07:14 pm CET#5
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Hey Will777,
As I just mentioned in the other thread, we unfortunately do not list the casino so we do not have a contact person to help you with your case.
As mentioned above, you have the option of contacting another site that promotes the casino in question, in the hope that they will get involved and talk about your problem with the respective managers.
On the other hand, you have the possibility to contact the MGA, in this case you should describe your problem in English in the form (simple school English is sufficient):
N1 Casino - does not provide game data, falsifies game play, does not pay wins
16th Feb. 2020, at 09:18 pm CET#6
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Hi Julian,
thanks for the quick reply. I have already tried to get a case rolling on Ask. Unfortunately the complaint(software glitch) has not been published yet, as they asked me to upload more screenshots showing the affected round in the game, including the win.
I had forgotten to include the screenshots when creating the thread, which I had also uploaded to Ask for proof.
Even if no one here at GJ will specifically take care of my request, here are my screenshots of the account history, etc. for the sake of completeness.
Understandably, I do not have any screenshots on which the said free play bonus round can be seen. However, all the information I have provided with the available screenshots should be more than sufficient to prove and/or quickly locate the "unfinished" game round.
GJ has Spinia Casino listed with them. This is operated just like the N1 Casino by N1 Interactive Limited. Therefore, I have the hope that GambleJoe can somehow help me with the clarification / solution of the problem.
Will777 wrote on 02/18/2020 at 10:14 am: Quick question: are my pasted screenshots in the post visible to everyone on the desktop?
Because I only get the images displayed on the mobile device. On PC you can only see a huge gap between the lines with no content.
Mobile I see nothing at all... Best to upload at hem hoster like imagebana.com and copy the BB full screen link into the text field. Then they are visible for all
N1 Casino - does not provide game data, falsifies game play, does not pay wins
Nobody has liked this post so far
When I was playing Legacy of Egypt slot on January 31, 2020 and was in the free spins bonus round with a bet of €0.90, the game connection was interrupted. At the time of disconnection, the win from the bonus round was around €50.00 and there were still many unplayed free spins available. It was a very good round and the most profitable bet in this session so far.
Right after the interruption, I resumed the game to continue the bonus round. To my dismay, I was not shown a pop-up that should have indicated that an unfinished game round had been restored. I tried restarting the game after clearing cookies/cache and logging out. Unfortunately, these attempts did not help. I also placed two more final bets (€0.30) in the game, hoping that my bonus round would be restored. But this also failed.
When I checked the PlayNGo game history, I noticed that there was no record of my last bet of €0.90 in the game. So I checked my bets/game history in the N1 Casino account summary, where the round was listed as "Not finished".
I took a few screenshots of the respective overviews and then informed N1 Casino support about the problem via live chat.
The live support informed me that my request was forwarded to the relevant department ("the management") and I will have to wait for their message via email.
While I was waiting for a reply from the relevant department, I noticed that on February 03, details of the unfinished game round were changed (see screenshot below).
In the details of the win, €0.90 was entered, and instead of "Not finished", the date "03 February 2020 15:00" was now written.
After noticing the changes in my account history, I emailed to ask for a complete list of my wagers made at N1 Casino. As a result, I was emailed a link under which I could find the following details:
ID: 381397199
Title: LegacyofEgypt
Currency: EUR
Balance before: 194.55
Balance after: 194.55
Total bets: 0.90
Total payouts: 0.90
Win: 0.00
User: 42956
User e-mail: mariXXXXXXXX.com
Created at: 2020-01-31 19:20:44.440
Ended on: 2020-02-03 14:00:24.144
On Sunday, February 09, 2020 I received the following email from N1 Casino Support:
" Dear MXXXXX,
We have received a reply from the technical department.
You have been informed that the Provider has closed the round and the amount has been returned to your account.
Yours sincerely,
N1 Casino Customer Support Team "
I have replied to this message as follows:
" ??? What do you mean by "completed"? Where is my win? Where is my money? "
N1 Casino replied with:
" Dear friend,
Your win from this bet was 0.90 cents. This was added to your account balance on 2020-02-03 14:00 TZ UTC "
------------------------------------------------------------------------------------------------------------------------------------------------------------------------
N1 Casino has already reversed my bet on February 3. I have not been informed about this process!
Seven days later I get informed that the provider has reversed the bet. The fact is that my account was credited on 03 February 0.90 €.
Furthermore, I was not provided with any details/results of the game round. In the game history of Play N Go, so the game history in the game itself, the bet is still not listed.
From the N1 support I only receive the information that my 0,90 € bet achieved a 0,90 € total winnings. This win was credited to my account and they could not help me otherwise.
This case ensures more and more that I lose the desire to play. I had hoped that the "Not finished" game round is found without major problems on the servers of PnG and can thus be successfully restored.
To the GJ team: Can you please help me as a third party somehow?
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N1 Casino - does not provide game data, falsifies game play, does not pay wins
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N1 Casino - does not provide game data, falsifies game play, does not pay wins
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What is meant by CM?
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N1 Casino - does not provide game data, falsifies game play, does not pay wins
Nobody has liked this post so far
This post has been translated automatically
N1 Casino - does not provide game data, falsifies game play, does not pay wins
Nobody has liked this post so far
As I just mentioned in the other thread, we unfortunately do not list the casino so we do not have a contact person to help you with your case.
As mentioned above, you have the option of contacting another site that promotes the casino in question, in the hope that they will get involved and talk about your problem with the respective managers.
On the other hand, you have the possibility to contact the MGA, in this case you should describe your problem in English in the form (simple school English is sufficient):
https://www.mga.org.mt/support/online-gaming-support/
This post has been translated automatically
N1 Casino - does not provide game data, falsifies game play, does not pay wins
Nobody has liked this post so far
thanks for the quick reply. I have already tried to get a case rolling on Ask. Unfortunately the complaint(software glitch) has not been published yet, as they asked me to upload more screenshots showing the affected round in the game, including the win.
I had forgotten to include the screenshots when creating the thread, which I had also uploaded to Ask for proof.
Even if no one here at GJ will specifically take care of my request, here are my screenshots of the account history, etc. for the sake of completeness.
Understandably, I do not have any screenshots on which the said free play bonus round can be seen. However, all the information I have provided with the available screenshots should be more than sufficient to prove and/or quickly locate the "unfinished" game round.
GJ has Spinia Casino listed with them. This is operated just like the N1 Casino by N1 Interactive Limited. Therefore, I have the hope that GambleJoe can somehow help me with the clarification / solution of the problem.
Edit: removed non-functioning images.
This post has been translated automatically
N1 Casino - does not provide game data, falsifies game play, does not pay wins
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Because I only get the images displayed on the mobile device. On the PC you can see only a huge gap between the lines without content.
This post has been translated automatically
N1 Casino - does not provide game data, falsifies game play, does not pay wins
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R0UNDER
Mobile I see nothing at all... Best to upload at hem hoster like imagebana.com and copy the BB full screen link into the text field. Then they are visible for all
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N1 Casino - does not provide game data, falsifies game play, does not pay wins
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https://www.imagebanana.com/s/1670/JQDKJ02C.jpg
https://www.imagebanana.com/s/1670/yY4qS5b7.jpg
https://www.imagebanana.com/s/1670/Q8bKxDPR.jpg
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N1 Casino - does not provide game data, falsifies game play, does not pay wins
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