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# Other Casinos #: Galaxyspins - Casino - Deposit not on customer account

Topic created on 16th Jan. 2024 | Page: 1 of 1 | Answers: 7 | Views: 446
NewOne
Rookie

Galaxyspins - Casino - Deposit not on customer account

16th Jan. 2024, at 12:47 pm CET#1
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Hello lovelies!

Do any of you have experience with Galaxy Spins Casino?

I loaded 20 euros there on Friday, 12.01. and still haven't credited my account.

I have already sent proof of the debit from my account twice.

No reply by email. The Live Chat simply closes after two standard sentences.

Do you think this is intentional?

Thank you in advance for your experience with depositors or the casino mentioned above.

Have a nice day

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NewOne
Rookie

Galaxyspins - Casino - Deposit not on customer account

17th Jan. 2024, at 09:18 am CET#2
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UPDATE: "Your transaction has not yet reached our end. You will be notified as soon as it has been verified. Please be patient."

Already debited from account on 12.01. Days later still nothing done....


Please help

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Mallpall
Amateur

Galaxyspins - Casino - Deposit not on customer account

17th Jan. 2024, at 10:42 am CET#3
1 Like

Liked this post: Avatar von NewOne NewOne

NewOne wrote on 16.01.2024 at 12:47: Hello lovelies!

Do you think this is on purpose?


Nope, I wouldn't say so, especially since it's about 20€ - the money will have got stuck somewhere along the way; it often happens; in my case it was 6 days after I deposited...


This topic has been discussed a lot here in the forum - everything from 1 day to a month.
At some point the money will show up in your player account or it will be credited back.

I hope that helps a little.

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NewOne
Rookie

Galaxyspins - Casino - Deposit not on customer account

17th Jan. 2024, at 11:09 am CET#4
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Mallpall wrote on January 17th, 2024 at 10:42 am:

Nope, I wouldn't say so, especially since it's about 20€ - the money will have gotten stuck somewhere along the way; happens quite often; for me it was once 6 days after I deposited...


This topic has been discussed a lot here in the forum - everything from 1 day to a month.
At some point the money will show up in your player account or it will be credited back.

I hope that helps a little.


Okay, that gives me hope again. I just find it strange that the chat "turns me off" so quickly. It would make more sense to say that it hasn't arrived yet than to receive an answer...... would definitely be the more trustworthy way....

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Mallpall
Amateur

Galaxyspins - Casino - Deposit not on customer account

17th Jan. 2024, at 11:12 am CET#5
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NewOne wrote on 17.01.2024 at 11:09 am:

Okay, that gives me hope again. I just find it strange that the chat "turns me away" so quickly. It would make more sense that it hasn't arrived yet...... would definitely be the more trustworthy way....

Basically, you can smoke the Live Chat employees inside your pipe; acceptances/cancellations are worth nothing, as they always just forward it to some 'department'... i.e. it's meaningless.

If acceptances or anything else are made, always document them with photos so that you have something to show afterwards.

I hope you can resolve this in good time.

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NewOne
Rookie

Galaxyspins - Casino - Deposit not on customer account

17th Jan. 2024, at 11:20 am CET#6
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Mallpall wrote on January 17th, 2024 at 11:12 am:

Basically, you can smoke the Live Chat employees inside your pipe; acceptances/cancellations are worth nothing, as they always just forward it to some 'department'... i.e. nothing meaningful.

If acceptances or anything else are made, always document them with photos so that you have something to show afterwards.

I hope you can solve this in time.

The chat dialogs are closed so quickly that there wouldn't be much to keep. It's tedious


When you consider that we are CUSTOMERS, the way casinos treat us is really cheeky.

"The customer is king" mhm......

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NewOne
Rookie

Galaxyspins - Casino - Deposit not on customer account

18th Jan. 2024, at 01:40 pm CET#7
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I still don't understand it...... ... ... . still no money in my player account after a week

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Julian
Elite

Galaxyspins - Casino - Deposit not on customer account

22nd Jan. 2024, at 01:01 pm CET#8
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