ComeOn Casino "steals" ELEMENTS-THE AWAKENING Free Spins on 3 Euro Bet
6th Mar. 2019, at 07:33 pm CET#11
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Bone wrote on 06/03/2019 at 19:15: I think if NetEnt itself confirms that you just have to accept it. Since you have the ID you can contact netent personally and ask. You will tell you but the same, because a FS probably just very badly run. You have to accept that.
Basically, such a lousy FS course is possible but extremely unlikely, of course. In any case, my experience with the slot is completely different
However, the aftertaste remains that exactly the FS run so badly that I could not play
And exactly at the point, in such a case, I expect a serious, customer-focused company to offer a solution that does not leave the paying customer with the feeling of having been cheated
Call me small-minded, but for the money I left there, there simply has to be a completely different service. In any other industry, you'd be pulling out more than one arm to keep customers who regularly let their wads of cash grow over
ComeOn Casino "steals" ELEMENTS-THE AWAKENING Free Spins on 3 Euro Bet
6th Mar. 2019, at 07:39 pm CET#12
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Pleasureseeker wrote at 19:33 on 03/06/2019
Basically such a lousy FS course is possible but extremely unlikely, sure. My experience values with the slot are in any case quite different
It remains but just the aftertaste that the exact FS run so badly that I could not play
And exactly at the point, in such a case, I expect a serious, customer-focused company to offer a solution that does not leave the paying customer with the feeling of having been cheated
Call me small-minded, but for the money I left there, there simply has to be a completely different service. In any other industry, you'd be pulling out more than one arm to keep customers who regularly let their wads of cash grow over
What do you expect them to do? They can't do anything at all other than ask NetEnt and give you the result. Since when do casinos compensate their players for lousy free spins?
By the way, I had a similar case at Stakers, at that time it was about 30ct free spins on Extra Chilli. After some time I suddenly had 65€ and could see the result. Technical errors happen in online casinos.
ComeOn Casino "steals" ELEMENTS-THE AWAKENING Free Spins on 3 Euro Bet
6th Mar. 2019, at 08:03 pm CET#13
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Bones wrote on 03/06/2019 at 7:39 pm
What do you want them to do? They can't do anything at all other than ask NetEnt and tell you the result. Since when do casinos compensate their players for lousy free spins?
By the way, I had a similar case at Stakers, at that time it was about 30ct free spins on Extra Chilli. After some time I suddenly had 65€ and could see the result. Technical errors happen in online casinos.
Well, first I run for weeks after an answer until I find by chance that the slot is running again.
Then I have to torture myself through the online chat to ask why the slot is free but my free spins deleted otherwise
No one thinks it necessary to clarify me via mail, despite numerous requests.
Then in the course of the chat suddenly the result of the netent investigation arrived, what a coincidence. Unbelievable 20 euros for 10 free spins on 3 euros.
After I question this, they offer me 10 cent spins with conditions as a goodwill gesture, insanely obliging.
Honestly, the whole package just doesn't fit. As a player, you can dutifully deliver hundreds and thousands of euros every month. But if the Come on Casino makes a mistake that significantly disrupts the game or brings it to a standstill, takes weeks to fix and I only get there by chance that the problem is fixed and fobbed off with nem zwanni, then that's just a really really lousy service.
I'm not someone who constantly pesters the support, on the contrary, I want to switch off in peace and gamble. But if not even that is given, the casino must simply give everything to fix that.
Book a room in a luxury hotel for 1000 euros a week. And that every month once. If something doesn't suit you, they'll turn upside down, shower you with free nights and vouchers to keep you 100% satisfied.
Is at this point perhaps almost a fundamental discussion
ComeOn Casino "steals" ELEMENTS-THE AWAKENING Free Spins on 3 Euro Bet
6th Mar. 2019, at 09:08 pm CET#14
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Pleasureseeker wrote on 03/06/2019 at 8:03 pm
Well, first I run after an answer for weeks until I find by chance that the slot is running again.
Then I have to torture myself through the online chat to inquire why the slot is free but my free spins deleted otherwise
No one thinks it necessary to clarify me via mail, despite numerous requests.
Then in the course of the chat suddenly the result of the netent investigation arrived, what a coincidence. Unbelievable 20 euros for 10 free spins on 3 euros.
After I question this, they offer me 10 cent spins with conditions as a goodwill gesture, insanely obliging.
Honestly, the whole package just doesn't fit. As a player, you can dutifully deliver hundreds and thousands of euros every month. But if the Come on Casino makes a mistake that significantly disrupts the game or brings it to a standstill, takes weeks to fix and I only get there by chance that the problem is fixed and fobbed off with nem zwanni, then that's just a really really lousy service.
I'm not someone who constantly pesters the support, on the contrary, I want to switch off in peace and gamble. But if not even that is given, the casino must simply give everything to fix that.
Book a room in a luxury hotel for 1000 euros a week. And that every month once. If something doesn't suit you, they'll turn upside down, shower you with free nights and vouchers to keep you 100% satisfied.
Is at this point perhaps almost a fundamental discussion
If you feel that way, then the matter is simple. Change casinos. Personally, I do not know where there are good VIP programs and customer friendliness, because I have never deposited hundreds or thousands of euros per month in a casino and therefore do not belong to this species
What you are asking for is simply a different business policy. Basically, I dislike this attitude of "I complain and get something for free" but very much
ComeOn Casino "steals" ELEMENTS-THE AWAKENING Free Spins on 3 Euro Bet
6th Mar. 2019, at 09:39 pm CET#15
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Bone wrote on 03/06/2019 9:08 PM
If you feel that way, then yes, the matter is simple. Change casinos. Personally, I don't know where there are good VIP programs and customer friendliness, because I have never deposited hundreds or thousands of euros into a casino every month, so I don't belong to that species
What you are asking for is simply a different business policy. Basically, I dislike this attitude of "I complain and get something for free" very much
I'm not complaining because instead of 8 no Deposit spins on 10 cents, they only credited me 5. I know there are enough vultures at this level though
I am not interested in no deposit spins or free money in principle, but please do not feel attacked if you belong to the "species" that lurk on it.
Equating me with the same and claiming that I would want anything for free only shows that you have unfortunately not grasped my concern.
I have a good income, 1000 euros to burn hurt me, but do not ensure that I have to starve.
Since you do not, as you put it, belong to this "species", you will not be able to understand the demands that my "species" makes on good customer service.
In eucasino I had a super VIP service, regularly 100 euro credits etz. I do not expect the same from comeon. What I expect is that one comes to ME and I do not have to run after if the error is clearly on Provider side. That they care about ME and my satisfaction as a loyal customer.
In other areas of life, I would have said at the beginning of the conversation
i want to talk to your manager immediately.
ComeOn Casino "steals" ELEMENTS-THE AWAKENING Free Spins on 3 Euro Bet
7th Mar. 2019, at 12:51 am CET#17
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@TE
24,75 euro for a bonus is not the worst, that is approx. 8x, already times with Who becomes millionaire with 10 Spins 0.5x had?? or with some Bonuses only 0x??
When the bonus is triggered, your win is already determined anyway, the winning pictures are just played. With some gaming providers, the bonuses are saved until a certain point in time. If you forget to play the bonus or the bonus cannot be played for technical reasons, the bonus is played automatically and the win is automatically credited to your account.
This post has been translated automatically
Anonym
Former Member
ComeOn Casino "steals" ELEMENTS-THE AWAKENING Free Spins on 3 Euro Bet
7th Mar. 2019, at 09:15 am CET#18
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Pleasureseeker wrote at 19:33 on 03/06/2019
Basically such a lousy FS course is possible but extremely unlikely, sure. My experience values with the slot are in any case quite different
It remains but just the aftertaste that the exact FS run so badly that I could not play
And exactly at the point, in such a case, I expect a serious, customer-focused company to offer a solution that does not leave the paying customer with the feeling of having been cheated
Call me small-minded, but for the money I left there, there simply has to be a completely different service. In any other industry, you'd be pulling out more than one arm to keep customers who regularly let their wads of cash grow over
1. I can understand your excitement. However, that in no way justifies your expectation
2. I have even won 0€ with 10€ stakes or even only x2 to x10. This happens even more often than you think.
3. Several thousand euros in the casino are not little, but you can not call yourself a vip customer
4. I had a similar case in the Jackpot Casino a few years ago. I could see in the course of the game that a series of games was skipped. (1,2,3,4,6,7)
Support was able to make those free spins reappear. So unlike you, I was able to at least play the free spins. But as the predecessors already said. The wins are already fixed when the free spins are drawn
ComeOn Casino "steals" ELEMENTS-THE AWAKENING Free Spins on 3 Euro Bet
Nobody has liked this post so far
Basically, such a lousy FS course is possible but extremely unlikely, of course. In any case, my experience with the slot is completely different
However, the aftertaste remains that exactly the FS run so badly that I could not play
And exactly at the point, in such a case, I expect a serious, customer-focused company to offer a solution that does not leave the paying customer with the feeling of having been cheated
Call me small-minded, but for the money I left there, there simply has to be a completely different service. In any other industry, you'd be pulling out more than one arm to keep customers who regularly let their wads of cash grow over
This post has been translated automatically
ComeOn Casino "steals" ELEMENTS-THE AWAKENING Free Spins on 3 Euro Bet
Nobody has liked this post so far
What do you expect them to do? They can't do anything at all other than ask NetEnt and give you the result. Since when do casinos compensate their players for lousy free spins?
By the way, I had a similar case at Stakers, at that time it was about 30ct free spins on Extra Chilli. After some time I suddenly had 65€ and could see the result. Technical errors happen in online casinos.
This post has been translated automatically
ComeOn Casino "steals" ELEMENTS-THE AWAKENING Free Spins on 3 Euro Bet
Nobody has liked this post so far
Well, first I run for weeks after an answer until I find by chance that the slot is running again.
Then I have to torture myself through the online chat to ask why the slot is free but my free spins deleted otherwise
No one thinks it necessary to clarify me via mail, despite numerous requests.
Then in the course of the chat suddenly the result of the netent investigation arrived, what a coincidence. Unbelievable 20 euros for 10 free spins on 3 euros.
After I question this, they offer me 10 cent spins with conditions as a goodwill gesture, insanely obliging.
Honestly, the whole package just doesn't fit. As a player, you can dutifully deliver hundreds and thousands of euros every month. But if the Come on Casino makes a mistake that significantly disrupts the game or brings it to a standstill, takes weeks to fix and I only get there by chance that the problem is fixed and fobbed off with nem zwanni, then that's just a really really lousy service.
I'm not someone who constantly pesters the support, on the contrary, I want to switch off in peace and gamble. But if not even that is given, the casino must simply give everything to fix that.
Book a room in a luxury hotel for 1000 euros a week. And that every month once. If something doesn't suit you, they'll turn upside down, shower you with free nights and vouchers to keep you 100% satisfied.
Is at this point perhaps almost a fundamental discussion
This post has been translated automatically
ComeOn Casino "steals" ELEMENTS-THE AWAKENING Free Spins on 3 Euro Bet
Nobody has liked this post so far
If you feel that way, then the matter is simple. Change casinos. Personally, I do not know where there are good VIP programs and customer friendliness, because I have never deposited hundreds or thousands of euros per month in a casino and therefore do not belong to this species
What you are asking for is simply a different business policy. Basically, I dislike this attitude of "I complain and get something for free" but very much
This post has been translated automatically
ComeOn Casino "steals" ELEMENTS-THE AWAKENING Free Spins on 3 Euro Bet
Nobody has liked this post so far
I'm not complaining because instead of 8 no Deposit spins on 10 cents, they only credited me 5. I know there are enough vultures at this level though
I am not interested in no deposit spins or free money in principle, but please do not feel attacked if you belong to the "species" that lurk on it.
Equating me with the same and claiming that I would want anything for free only shows that you have unfortunately not grasped my concern.
I have a good income, 1000 euros to burn hurt me, but do not ensure that I have to starve.
Since you do not, as you put it, belong to this "species", you will not be able to understand the demands that my "species" makes on good customer service.
In eucasino I had a super VIP service, regularly 100 euro credits etz. I do not expect the same from comeon. What I expect is that one comes to ME and I do not have to run after if the error is clearly on Provider side. That they care about ME and my satisfaction as a loyal customer.
In other areas of life, I would have said at the beginning of the conversation
i want to talk to your manager immediately.
This post has been translated automatically
ComeOn Casino "steals" ELEMENTS-THE AWAKENING Free Spins on 3 Euro Bet
Nobody has liked this post so far
10. FAILED, ABANDONED OR CANCELED GAMES
10.1 In case the company has a system failure and the game is faulty for this reason, all players will get their money back for the purchased amount.
This post has been translated automatically
ComeOn Casino "steals" ELEMENTS-THE AWAKENING Free Spins on 3 Euro Bet
Nobody has liked this post so far
24,75 euro for a bonus is not the worst, that is approx. 8x, already times with Who becomes millionaire with 10 Spins 0.5x had?? or with some Bonuses only 0x??
When the bonus is triggered, your win is already determined anyway, the winning pictures are just played. With some gaming providers, the bonuses are saved until a certain point in time. If you forget to play the bonus or the bonus cannot be played for technical reasons, the bonus is played automatically and the win is automatically credited to your account.
This post has been translated automatically
ComeOn Casino "steals" ELEMENTS-THE AWAKENING Free Spins on 3 Euro Bet
Nobody has liked this post so far
1. I can understand your excitement. However, that in no way justifies your expectation
2. I have even won 0€ with 10€ stakes or even only x2 to x10. This happens even more often than you think.
3. Several thousand euros in the casino are not little, but you can not call yourself a vip customer
4. I had a similar case in the Jackpot Casino a few years ago. I could see in the course of the game that a series of games was skipped. (1,2,3,4,6,7)
Support was able to make those free spins reappear. So unlike you, I was able to at least play the free spins. But as the predecessors already said. The wins are already fixed when the free spins are drawn
This post has been translated automatically