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# Other Casinos #: Cocoa Casino does not pay out...

Topic created on 30th Nov. 2023 | Page: 1 of 1 | Answers: 6 | Views: 649
kLiK1337
Hi

So on 19.11. I had a few free spins and dared the win and requested the maximum win (100€) for payout.
Since I was writing with the Live Chat before that, I also made two deposits, which was a condition for a payout...

Then the next day I received a Cashback from them on my deposits, which I then played up to €150 and also requested a payout for this.

after a few days I asked again in the live chat, he said I had to send documents to an email address...immediately done, after a few days and again no reaction I wrote an email to the support, they replied 2 days later that they had not received any documents...sent again, this time to the support email, again a few days later came a reply that they were now checking the documents...this should take up to 72 hours. after that i contacted them and today i got a reply that i should contact them again tomorrow because they have to talk to the finance department and that takes hours.

CAUTION with this casino, I'll report again tomorrow to see if anything has changed...

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CaNna09
Amateur
Where do you find such garbage stalls?

Just the fact that you have to make two deposits should make you stupefied...

I really don't want to spoil your mood but if they pay out anything I'm Santa Claus

Is the Cocoa Casino licensed?

Yes, Cocoa Casino is officially licensed and has its place of jurisdiction in the United States of Curacao.


Um yes ok ...

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T0uchTheSky
Expert
Because of a few NoDeposit FS is registered everywhere, then you wonder why you get no money paid out.

According to Guru :
" Fake license

This casino has a fake license. This means that the casino pretends to have a license, but it is not an officially certified license. This is often a clear sign that this casino is up to no good.
"

And so morally reprehensible is Guru, although they write that the casino has a fake license and yet they advertise this casino.

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kLiK1337

CaNna09 wrote on 01.12.2023 at 00:09: Where do you find such garbage stalls?

The fact alone that you have to make two deposits should make you stupefied...

I really don't want to spoil your mood but if they pay out anything I'm Santa Claus

Is the Cocoa Casino licensed?

Yes, Cocoa Casino is officially licensed and has its place of jurisdiction in the United States of Curacao.


Um yes ok ...

I made a mistake there, sorry. One Deposit was a requirement, the second one I made because there was a good bonus.


They have since contacted me, as promised in the chat, and said that my documents have been verified. I will then report whether anything has arrived.

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CaNna09
Amateur
All good happens times;) let us know how long the payout took

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kLiK1337
So, here's another update...The first payout of €100 has arrived, the second of €135 has still not been processed for 25 days.

I have of course already asked the support team several times in the chat and also by email, always different answers as to how long it can take and even an email from support today with the following content:

Dear Prilipp,
Your payout has been successfully completed.
Best regards
Your customer service team
Cocoa Casino, cocoacasino.com




On the website at the cashier, however, the withdrawal is still on "in progress" as it was 25 days ago and I can still cancel it...then Live Chat again, she promised to tell her managers and they would give me an update as soon as possible...

I'm honestly underwhelmed

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Max_Bet
Expert
I don't know this casino and haven't looked at it, but apart from that I would cancel the withdrawal once and apply again straight away. Maybe then something will happen...! Of course, you may still be put off, but why not try?

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