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# Other Casinos #: Casino has "f***ed me over

Topic created on 10th Apr. 2024 | Page: 1 of 1 | Answers: 3 | Views: 465
OGsein
Rookie
Hi folks.

Today I wanted to use a promo code that was sent to me by email at DepositWin

Showed error message, so I asked support: they would add the bonus to me manually after depositing 20€+.

Said and done. waited 5min & was told they are unfortunately excluded from promotions. But you can play with your 20€ 😂

She didn't want to understand and insisted that I could gamble with the 20 - no problem. But the fact that she gave me false promises that led to the depositor and then everything was a lie is not acceptable.

Well, at some point she gave me the finance email and told me to get in touch with them.

I want either the bonus or the 20€ back!

What would you do?
Have you already had such cases?

MfG

This post has been translated automatically

Tonkabohne
Top Member
And where is the problem now?

You can't get in here - Paule is dead, no free play inside .

You were able to play with your €20, weren't you?

And do you expect to make a fortune with the bonus?

These are also linked to conditions

DepositWin is reputable and my promo code has expired several times.

This post has been translated automatically

dazzle_tea
Amateur
Tonkabohne wrote on 10.04.2024 at 16:48: And where is the problem now?

You can't get in here - Paule is dead, no free play in it .

Were you able to play with your 20 € or ?

And do you expect to make a fortune with the bonus?

These are also linked to conditions

DepositWin is reputable and my promo code has expired several times.

the problem is not that the code had expired, but that he received direct advertising for Deposit free spins, made the required deposit and was then told that he was excluded from bonuses. without further explanation.


this also happened to me in two of the casinos in the group - deposited several times, never cashed out, only used offers that were made to me. then something like this.

i think this can be described as a scam. you deposit your 20i exactly because you want the spins. and it's not a no deposit. i've avoided the group ever since.

i also don't understand what the "you can play your depositor" nonsense is all about. it would be even nicer if it wasn't.

and if the TE has not touched the money, he is also entitled to a refund.i see this as a breach of contract on the part of the casino.

This post has been translated automatically

Hidaruma
Top Member

OGsein wrote on 10.04.2024 at 15:44: Hi guys.

Today I wanted to use a promo code that was sent to me by email at DepositWin

Showed error message, so I asked support: they would add the bonus to me manually after depositing 20€+.

Said said. waited 5min & was told they are unfortunately excluded from promotions. But you can play with your 20€ 😂

She didn't want to understand and insisted that I could gamble with the 20 - no problem. But the fact that she gave me false promises that led to the depositor and then everything was a lie is not acceptable.

Well, at some point she gave me the finance email and told me to get in touch with them.

I want either the bonus or the 20€ back!

What would you do?
Have you already had such cases?

MfG

If they are already advertising falsely, I wouldn't get my hopes up for a possible win.

All in all, the OP's contribution is quite pointless. Contact the relevant authority. If the casino is based in Malta, you can give it a try, otherwise you've just suffered.

However, no sensible person would make such a fuss over 20 euros. Play it down and that's that. Misleading advertising or not.

This post has been translated automatically

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