Blocked account with Nomini (Rabidi N.V.) - recovery of €34,478
22nd May. 2025, at 02:46 pm CEST#1
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Ladies and Gentlemen,
i am contacting you because my online casino account at Nomini, operated by Rabidi N.V., has been permanently blocked without warning and despite full verification. At the time of blocking, there was a balance of €34,478 in the account, which I have not been able to access since.
All required KYC documents (proof of identity, residence and payment) were uploaded by me properly and on time. These documents had already been successfully accepted for my previous account at Wazamba, also under the operator Rabidi N.V., and led to regular Verification there. This second account is also no longer active today, but had no credit balance.
What I find particularly conspicuous and presumably deliberately delaying: After several attempts to contact support, they either did not respond at all or without any concrete help. Furthermore, my case has already been described publicly on the Casino Guru platform:
As documented there, I initially received feedback on the processing of the documents - but subsequently no payout and no further progress. The Provider reacted according to the pattern that can unfortunately often be observed with unregulated casinos: targeted delaying tactics and refusal to pay out despite valid verification.
Due to personal, in particular psychological stress, it was not possible for me to pursue the case with the necessary consistency last year.
I would therefore ask you for an initial legal assessment:
Is it possible to claim the withheld credit through civil or administrative law?
What specific steps do you recommend in such a case with a foreign provider (presumably under a Curaçao license)?
I can provide you with all relevant evidence (screenshots, e-mail correspondence, account statements, etc.) if required. I prefer to communicate exclusively by e-mail for the time being.
Thank you for your feedback and I hope for your support in this matter.
Yours sincerely
Oskar
Edit by Julian: Personalized data removed (incl. direct link to competitor site)
IEMPlayer wrote on 22.05.2025 at 14:46: Dear Sir or Madam,
i am contacting you because my online casino account at Nomini, operated by Rabidi N.V., has been permanently suspended without warning and despite full verification. At the time of blocking, there was a balance of €34,478 in the account, which I have not been able to access since.
All required KYC documents (proof of identity, residence and payment) were uploaded by me properly and on time. These documents had already been successfully accepted for my previous account at Wazamba, also under the operator Rabidi N.V., and led to regular Verification there. This second account is also no longer active today, but had no credit balance.
What I find particularly conspicuous and presumably deliberately delaying: After several attempts to contact support, they either did not respond at all or without any concrete help. Furthermore, my case has already been described publicly on the Casino Guru platform:
As documented there, I initially received feedback on the processing of the documents - but subsequently no payout and no further progress. The Provider reacted according to the pattern that can unfortunately often be observed with unregulated casinos: targeted delaying tactics and refusal to pay out despite valid verification.
Due to personal, in particular psychological stress, it was not possible for me to pursue the case with the necessary consistency last year.
I would therefore ask you for an initial legal assessment:
Is it possible to claim the withheld credit through civil or administrative law?
What specific steps do you recommend in such a case with a foreign provider (presumably under a Curaçao license)?
I can provide you with all relevant evidence (screenshots, e-mail correspondence, account statements, etc.) if required. I prefer to communicate exclusively by e-mail for the time being.
Thank you for your feedback and I hope for your support in this matter.
Yours sincerely
Oskar
Edit by Julian: Personalized data removed (incl. direct link to competitor site)
Hello and welcome to the forum
I'm sorry you had such an unpleasant experience. As you know by now, Online Casinos that have a Curacao license are illegal. Curacao is also a special case.
To cut a long story short: it will take a long time, the chances are slim, there is a Risk of self-reporting (due to illegal gambling) and - if you don't have the money - you will have to find legal funding. The latter means that you get your legal costs paid, but have to pay a commission if you are successful. This is between 20-50% (always varies).
Unfortunately, Guru is not an authority, but tries to be a mediator. Guru can therefore not force the online casino to make a payout. The authorities in Curacao are also to be forgotten.
Blocked account with Nomini (Rabidi N.V.) - recovery of €34,478
22nd May. 2025, at 09:21 pm CEST#4
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upola wrote on 22.05.2025 at 20:08: They are funny.
Hey you don't get any money, but at least you get interest.
That's default interest and it's quite normal to claim it in the event of a delay^^ It's even stipulated in the BGB. You don't get the interest immediately, but it is calculated annually and added to the original amount.
Example: your €100,000 is not paid for 2 years. In the 1st year you can claim 2%, in the 2nd year 3% (different values may apply).
After 1 year you have 100.000€+2000€ = 102.000€
After the 2nd year you have 102.000€+ 3060€= 105.060€
I.e. in the example, after 2 years you get a total of €105,060 instead of the €100,000
Whether you get the claim paid at all is another question.
Blocked account with Nomini (Rabidi N.V.) - recovery of €34,478
Nobody has liked this post so far
i am contacting you because my online casino account at Nomini, operated by Rabidi N.V., has been permanently blocked without warning and despite full verification. At the time of blocking, there was a balance of €34,478 in the account, which I have not been able to access since.
All required KYC documents (proof of identity, residence and payment) were uploaded by me properly and on time. These documents had already been successfully accepted for my previous account at Wazamba, also under the operator Rabidi N.V., and led to regular Verification there. This second account is also no longer active today, but had no credit balance.
What I find particularly conspicuous and presumably deliberately delaying: After several attempts to contact support, they either did not respond at all or without any concrete help. Furthermore, my case has already been described publicly on the Casino Guru platform:
As documented there, I initially received feedback on the processing of the documents - but subsequently no payout and no further progress. The Provider reacted according to the pattern that can unfortunately often be observed with unregulated casinos: targeted delaying tactics and refusal to pay out despite valid verification.
Due to personal, in particular psychological stress, it was not possible for me to pursue the case with the necessary consistency last year.
I would therefore ask you for an initial legal assessment:
I can provide you with all relevant evidence (screenshots, e-mail correspondence, account statements, etc.) if required.
I prefer to communicate exclusively by e-mail for the time being.
Thank you for your feedback and I hope for your support in this matter.
Yours sincerely
Oskar
Edit by Julian: Personalized data removed (incl. direct link to competitor site)
This post has been translated automatically
Blocked account with Nomini (Rabidi N.V.) - recovery of €34,478
Liked this post:
Butterbrezel,
Saphira
Hello and welcome to the forum
I'm sorry you had such an unpleasant experience. As you know by now, Online Casinos that have a Curacao license are illegal. Curacao is also a special case.
To cut a long story short: it will take a long time, the chances are slim, there is a Risk of self-reporting (due to illegal gambling) and - if you don't have the money - you will have to find legal funding. The latter means that you get your legal costs paid, but have to pay a commission if you are successful. This is between 20-50% (always varies).
Unfortunately, Guru is not an authority, but tries to be a mediator. Guru can therefore not force the online casino to make a payout. The authorities in Curacao are also to be forgotten.
You can also read up here. This article also reports on Rabidi N.V. Curaçao in the sights - Illegal online casinos: Reclaim gambling losses | krone.at
This post has been translated automatically
Blocked account with Nomini (Rabidi N.V.) - recovery of €34,478
Nobody has liked this post so far
Hey, you don't get any money, but at least you get interest.
This post has been translated automatically
Blocked account with Nomini (Rabidi N.V.) - recovery of €34,478
Nobody has liked this post so far
That's default interest and it's quite normal to claim it in the event of a delay^^ It's even stipulated in the BGB. You don't get the interest immediately, but it is calculated annually and added to the original amount.
Example: your €100,000 is not paid for 2 years. In the 1st year you can claim 2%, in the 2nd year 3% (different values may apply).
After 1 year you have 100.000€+2000€ = 102.000€
After the 2nd year you have 102.000€+ 3060€= 105.060€
I.e. in the example, after 2 years you get a total of €105,060 instead of the €100,000
Whether you get the claim paid at all is another question.
This post has been translated automatically