Hello everyone, I am turning to you now because I found a similar case here in the forum and it ended in favor of the player.
The following facts:
I registered on me at bcasino and on 12.04. made a 20euro Deposit via my mother's MasterCard and received the welcome bonus. My mother was curious how it works with Online Casinos, because we both like to go once a week to the casino, but this is not possible due to Corona z. zt. So I opened the account in my name and made the initial deposit with my mother's permission using her credit card.
Now I have won there approx. 6200Euro, which I would like to be paid out. (of course, only the amount that is possible in the 30 days framework) This was denied to me and my account was blocked.
I have fulfilled the bonus and turnover requirements. (I consulted the customer service before requesting a withdrawal)
Furthermore, I have sent you all the documents (photos ID of me and my MA, credit card, account statement deposit 20Euro from credit card, last electricity bill even the birth certificate to show that my Ma wirkluch my Ma is.) to show that the deposit was made via my mother's credit card with your legitimacy. This is what I got as an answer after checking my documents:
Dear Adrienne,
As part of our regular withdrawal review process, we have seen that you have deposited with a third-party credit card, which according to our Terms and Conditions is not allowed. You must use only valid personal payment methods which are registered in your name, and owned by you
Therefore, in-line with section 3 of our General Terms and Conditions, we have declined your withdrawal request, refunded the card deposit, voided the winnings and closed your account.
Greetings,
Verifications
super cool, the first time that I win a larger 4-digit amount and then something like this.
what can I do now?
zweiback wrote on 04/18/2020 at 11:06 am: what can i do now?
nothing. you have violated the terms and conditions.
at most, you should talk to your mother into her conscience about how she also encourages gambling.
Zock family, it's almost impossible to get any closer to the abyss.
The problem is, you have violated the terms and conditions.
whether the casino now pay or not, is at the discretion of the casino.
I think you can do nothing at first.
You can link to whatever you want, but the problem still remains
The thread you refer to is from 2017, since then the EU law (in particular AML) has tightened significantly. In addition, it was in the case probably goodwill from the OC, which is almost no longer possible with the current legal situation.
You can try it cautiously with a power of attorney, with a bit of luck they will relent. But that is anything but guaranteed
bcasino does not pay win
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The following facts:
I registered on me at bcasino and on 12.04. made a 20euro Deposit via my mother's MasterCard and received the welcome bonus. My mother was curious how it works with Online Casinos, because we both like to go once a week to the casino, but this is not possible due to Corona z. zt. So I opened the account in my name and made the initial deposit with my mother's permission using her credit card.
Now I have won there approx. 6200Euro, which I would like to be paid out. (of course, only the amount that is possible in the 30 days framework) This was denied to me and my account was blocked.
I have fulfilled the bonus and turnover requirements. (I consulted the customer service before requesting a withdrawal)
Furthermore, I have sent you all the documents (photos ID of me and my MA, credit card, account statement deposit 20Euro from credit card, last electricity bill even the birth certificate to show that my Ma wirkluch my Ma is.) to show that the deposit was made via my mother's credit card with your legitimacy. This is what I got as an answer after checking my documents:
Dear Adrienne,
As part of our regular withdrawal review process, we have seen that you have deposited with a third-party credit card, which according to our Terms and Conditions is not allowed. You must use only valid personal payment methods which are registered in your name, and owned by you
Therefore, in-line with section 3 of our General Terms and Conditions, we have declined your withdrawal request, refunded the card deposit, voided the winnings and closed your account.
Greetings,
Verifications
super cool, the first time that I win a larger 4-digit amount and then something like this.
what can I do now?
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bcasino does not pay win
Nobody has liked this post so far
This post has been translated automatically
bcasino does not pay win
Nobody has liked this post so far
This post has been translated automatically
bcasino does not pay win
Nobody has liked this post so far
nothing. you have violated the terms and conditions.
at most, you should talk to your mother into her conscience about how she also encourages gambling.
Zock family, it's almost impossible to get any closer to the abyss.
This post has been translated automatically
bcasino does not pay win
Nobody has liked this post so far
whether the casino now pay or not, is at the discretion of the casino.
I think you can do nothing at first.
This post has been translated automatically
bcasino does not pay win
Nobody has liked this post so far
https://www.gamblejoe.com/forum/online-casinos/beschwerden/ikibu-hilfe-5296/
This post has been translated automatically
bcasino does not pay win
Nobody has liked this post so far
This post has been translated automatically
bcasino does not pay win
Nobody has liked this post so far
You can link to whatever you want, but the problem still remains
The thread you refer to is from 2017, since then the EU law (in particular AML) has tightened significantly. In addition, it was in the case probably goodwill from the OC, which is almost no longer possible with the current legal situation.
You can try it cautiously with a power of attorney, with a bit of luck they will relent. But that is anything but guaranteed
This post has been translated automatically