I signed up a few days ago at Casinowinner and deposited 15€ for the FDB. They were gone pretty quickly, the balance was at 0.0€ and I deposited another 15€ without bonus. A little Reactoonz and Live Blackjack and I was on over 1000€. I then finally requested 500€ via Trustly. That was on Saturday evening. On Sunday morning I should then verify, around noon was then already through. On that occasion I was asked if I was possibly playing from abroad and why I was playing from different IP addresses. This was because I first played from my PC and then later played Reactoonz together with a friend on my cell phone. So mobile data and a different IP. I explained this in the mail where I also sent in the documents. The mail for confirmed Verification then also sounded as if everything was fine. Well, Monday evening my withdrawal was still not through. It's funny for a casino that advertises with fast payouts and needs a maximum of 24 hours.
So times in the chat asked what the problem is. It's about my explanation of the different IPs, which is still at the department and was not processed. I then asked how that can be, the verification went so quickly.
But supposedly these are different departments. It's funny, because the mails all came from the finance department.
Then I wanted to know in the chat how long it should take
They couldn't give me any empirical values and it depended on whether they had a lot or little to do. After I insisted on a more concrete statement, they said that I would hear back this week.
Personally, I think that's pretty out of line. Especially because at first it was supposedly a log-in from abroad, later only log-ins with different IP addresses.
By the way, you can't set a loss limit either. I think that the intention behind their action is relatively clear.
Have you ever had such a problem? Possibly at Casinowinner or another OC? I personally have never heard that different IP addresses are a problem.
Grinderstyle wrote on 10/12/2019 at 13:44: I signed up a few days ago at Casinowinner and deposited 15€ for the FDB. They were gone pretty quickly, balance was at 0,0€ and I deposited another 15€ with no bonus. A little Reactoonz and Live Blackjack and I was on over 1000€. I then finally requested 500€ via Trustly. That was on Saturday evening. On Sunday morning I should then verify, around noon was then already through. On that occasion I was asked if I was possibly playing from abroad and why I was playing from different IP addresses. This was because I first played from my PC and then later played Reactoonz together with a friend on my cell phone. So mobile data and a different IP. I explained that in the mail where I also sent in the documents. The mail for the confirmed Verification then also sounded as if everything was fine. Well, Monday evening my withdrawal was still not through. It's funny for a casino that advertises with fast payouts and needs a maximum of 24 hours.
So times in the chat asked what the problem is. It's about my explanation of the different IPs, which is still at the department and was not processed. I then asked how that can be, the verification went so quickly.
But supposedly these are different departments. It's funny, because the mails all came from the finance department.
Then I wanted to know in the chat how long it should take
They couldn't give me any empirical values and it depended on whether they were busy or not. After I insisted on a more concrete statement, they said that I would hear back this week.
Personally, I think that's pretty out of line. Especially because at first it was supposedly a log-in from abroad, later only log-ins with different IP addresses.
By the way, you can't set a loss limit either. I think that the intention behind their action is relatively clear.
Have you ever had such a problem? Possibly at Casinowinner or another OC? I personally have never heard that different IP addresses are a problem.
Let's go through all the possibilities first
First of all, I suspect that there will be some evidence of a foreign IP.
Why: Many providers still work with IPv4 and DHCP, among other things. This means that normally the IP of your router changes at least once a day. So you often use different IPs, the OC can't do anything about that (by the way, this is also the case with many IPv6 connections, but that would be going too far).
If an OC says IP with an open visor, this is usually not a tactic. Verification is much better for that
Tip: Get the IPs, they are obliged to do so according to GDPR. Put them here or send them to me and I can tell you if they have something or not. An IP is always a very valid proof btw.
Let's make an exclusion list for foreign IPs:
Do you have a foreign SIM or a smartphone from a foreign phone Provider?
Do you use a VPN browser / connection to PC or smartphone?
Do you live in a border region?
By the way, it is often the case that IT / Digital Service work separately for companies.
PS: These are not accusations, this is just to exclude a foreign IP, which is very important. Many OCs prohibit VPN and if something like that happens, the suspicion is quickly there
Annoying stalling tactics from Casinowinner
Nobody has liked this post so far
So times in the chat asked what the problem is. It's about my explanation of the different IPs, which is still at the department and was not processed. I then asked how that can be, the verification went so quickly.
But supposedly these are different departments. It's funny, because the mails all came from the finance department.
Then I wanted to know in the chat how long it should take
They couldn't give me any empirical values and it depended on whether they had a lot or little to do. After I insisted on a more concrete statement, they said that I would hear back this week.
Personally, I think that's pretty out of line. Especially because at first it was supposedly a log-in from abroad, later only log-ins with different IP addresses.
By the way, you can't set a loss limit either. I think that the intention behind their action is relatively clear.
Have you ever had such a problem? Possibly at Casinowinner or another OC? I personally have never heard that different IP addresses are a problem.
This post has been translated automatically
Annoying stalling tactics from Casinowinner
Nobody has liked this post so far
This post has been translated automatically
Annoying stalling tactics from Casinowinner
Nobody has liked this post so far
Let's go through all the possibilities first
First of all, I suspect that there will be some evidence of a foreign IP.
Why: Many providers still work with IPv4 and DHCP, among other things. This means that normally the IP of your router changes at least once a day. So you often use different IPs, the OC can't do anything about that (by the way, this is also the case with many IPv6 connections, but that would be going too far).
If an OC says IP with an open visor, this is usually not a tactic. Verification is much better for that
Tip: Get the IPs, they are obliged to do so according to GDPR. Put them here or send them to me and I can tell you if they have something or not. An IP is always a very valid proof btw.
Let's make an exclusion list for foreign IPs:
Do you have a foreign SIM or a smartphone from a foreign phone Provider?
Do you use a VPN browser / connection to PC or smartphone?
Do you live in a border region?
By the way, it is often the case that IT / Digital Service work separately for companies.
PS: These are not accusations, this is just to exclude a foreign IP, which is very important. Many OCs prohibit VPN and if something like that happens, the suspicion is quickly there
This post has been translated automatically