I have found this forum only recently and so far only read along.
Now I unfortunately have a problem with a casino that can not seem to be solved.
I have deposited on 08.06.2021 50€ via Trustly at Mr Vegas, the money was debited but not credited until today.
A proof of the Deposit (bank statement) I have of course sent to support. Trustly can probably do nothing as long as the payment department of Mr Vegas does not get in touch.
Every 2-3 days I have contacted the MV customer support, it always says "We have contacted our payment department another time and will get back to you soon"
Is there any other place (besides Trustly and Mr Vegas) I can/should contact?
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Former Member
[solved] Missing deposit for almost four weeks
6th Jul. 2021, at 09:21 am CEST#2
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Ninjaw wrote on 05/07/2021 at 18:08: Hello,
I have found this forum only recently and so far only read along.
Now, unfortunately, I do have a problem with a casino that seems to be impossible to solve.
I have deposited on 08.06.2021 50€ via Trustly at Mr Vegas, the money was debited but not credited until today.
A proof of the Deposit (account statement) I have of course sent to support. Trustly can probably do nothing as long as the payment department of Mr Vegas does not get in touch.
Every 2-3 days I have contacted MV customer support, it always says "We have contacted our payment department another time and will get back to you soon"
Is there any other place (besides Trustly and Mr Vegas) I can/should contact?
Hi, yes you could contact the MGA but would rather recommend contacting trustly. They are super sweet on support and I'm sure they can help you.
Alternatively, someone from the Gamblejoe team could get in touch with Mr Vegas and find out what went wrong.
Before you should definitely check again your transactions in the casino and on the account that it could also be credited in the meantime
The money remains missing for now. Trustly Support writes:
"....If the amount was not immediately available to you, it indicates that no credit was given to the merchant or the merchant is having difficulty receiving it
For this reason alone, the merchant must investigate the cause of the delay internally.
For this purpose, he has his own Trustly transaction system at his disposal, where he can see all payments, failed ones included. Should the merchant need assistance to help you, our commercial support is available 24/7."
Since they can't seem to get this done at Mr Vegas, I have now set a final deadline of Monday. I found the MGA form today
and will use it if nothing happens until Monday.
Caro has contacted me, I have of course overlooked. I have just replied to her. So far I have received from Mr Vegas only the usual "We are working on it" mail and wanted to wait for the deadline set by me.
[solved] Missing deposit for almost four weeks
Nobody has liked this post so far
I have found this forum only recently and so far only read along.
Now I unfortunately have a problem with a casino that can not seem to be solved.
I have deposited on 08.06.2021 50€ via Trustly at Mr Vegas, the money was debited but not credited until today.
A proof of the Deposit (bank statement) I have of course sent to support. Trustly can probably do nothing as long as the payment department of Mr Vegas does not get in touch.
Every 2-3 days I have contacted the MV customer support, it always says "We have contacted our payment department another time and will get back to you soon"
Is there any other place (besides Trustly and Mr Vegas) I can/should contact?
This post has been translated automatically
[solved] Missing deposit for almost four weeks
Nobody has liked this post so far
Hi, yes you could contact the MGA but would rather recommend contacting trustly. They are super sweet on support and I'm sure they can help you.
Alternatively, someone from the Gamblejoe team could get in touch with Mr Vegas and find out what went wrong.
Before you should definitely check again your transactions in the casino and on the account that it could also be credited in the meantime
This post has been translated automatically
[solved] Missing deposit for almost four weeks
Nobody has liked this post so far
"....If the amount was not immediately available to you, it indicates that no credit was given to the merchant or the merchant is having difficulty receiving it
For this reason alone, the merchant must investigate the cause of the delay internally.
For this purpose, he has his own Trustly transaction system at his disposal, where he can see all payments, failed ones included. Should the merchant need assistance to help you, our commercial support is available 24/7."
Since they can't seem to get this done at Mr Vegas, I have now set a final deadline of Monday. I found the MGA form today
and will use it if nothing happens until Monday.
Thanks
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[solved] Missing deposit for almost four weeks
Nobody has liked this post so far
This post has been translated automatically
[solved] Missing deposit for almost four weeks
Nobody has liked this post so far
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[solved] Missing deposit for almost four weeks
Nobody has liked this post so far
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