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Mr Green: Empty free spins promises from Mr Green

Topic created on 04th Jun. 2020 | Page: 1 of 1 | Answers: 7 | Views: 1,948
Maximus_Winnus
Experienced

Empty free spins promises from Mr Green

4th Jun. 2020, at 09:48 pm CEST#1
1 Like

Liked this post: Avatar von Insa24 Insa24
Dear Gamblejoe Team,

normally I clarify such matters directly with the customer service, but with Mr Green this is unfortunately completely pointless, because you always get only the usual standard phrases (delete cookies, etc.). Since it does not only concern me, I would like to make the matter public here:

It is offered by mail & SMS at irregular intervals (no) Deposit free spins, which you can supposedly activate with a click on the respective message.

The link then opens the corresponding slot, but the promised free spins are never available

The customer service is no help, free spins are not credited manually and you are turned away. Yesterday, another such offer came in via SMS & mail, in which 20 free spins on Nero's Fortune were advertised.

It is not clear from the terms of use whether the offer is only valid for depositors, or whether the free spins are limited, so that most players go empty anyway.

I had the same problem with deposit free spins a long time ago.

I would find it quite ridiculous for a reputable casino, if they want to achieve with empty promises that the player logs into his account, and for lack of free spins leave a deposit there. However, I rather assume a technical error, which has not yet been fixed at Mr Green.

Maybe you can find out something and give them a friendly rap on the knuckles

Greetings
Maximus_Winnus


Maximus_Winnus

Maximus_Winnus

Maximus_Winnus



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Cheeseburger
Experienced

Empty free spins promises from Mr Green

5th Jun. 2020, at 09:53 pm CEST#2
0 Likes

Nobody has liked this post so far
I have to agree that MrGreen does not have his systems under control. I also often have loading problems with games despite the latest software.

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Anonym

Empty free spins promises from Mr Green

6th Jun. 2020, at 02:39 pm CEST#3
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I have the same with the Nero Fortune (20 spins) and the new Rich Wild (10 spins) slot.
Both rewards in the account are "triggered" but just not usable.
When I wanted to clarify this two days ago in the chat I also got the insanely helpful tips like change browser, delete cookies/cache, update "flash" etc.. It took until he understood that all technical requirements are met, the spins do not come bluntly.

I was supposed to "wait".

Since I had yesterday also said mail with the Rich Wild Spins and these have also not been booked, I am in the chat and have asked what is going on. Without even mentioning it, came from him to pass on the facts whether the spins can be credited manually, I would be notified by mail.
The alternative would be to delete the account - not specifically because of the free spins, no. I used to play there a lot and with pleasure. But there are currently only four Deposit options - none of them is Trustly or Skrill, so for me no incentive to deposit anymore.

In addition, I have 8x an odds boost for sports betting in the account. Sports betting is no longer available for Germans since January....

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Silence
Amateur

Empty free spins promises from Mr Green

6th Jun. 2020, at 04:00 pm CEST#4
0 Likes

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I have to agree as well.

Get every now and then ne email from Mr.Green with alleged No-Dep. free spins which I can but never play because simply none are available ...

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garfield68
Elite

Empty free spins promises from Mr Green

6th Jun. 2020, at 04:50 pm CEST#5
0 Likes

Nobody has liked this post so far
and i always thought it was just me... i often have the same problem

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slotliebe89
Elite

Empty free spins promises from Mr Green

6th Jun. 2020, at 05:24 pm CEST#6
0 Likes

Nobody has liked this post so far
The promotions that come by SMS never work for me either. Promotions that come by mail, on the other hand, usually do.

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Max1303
Experienced

Empty free spins promises from Mr Green

6th Jun. 2020, at 06:29 pm CEST#7
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Also know of several people who had the same problem. The support did not want to help either.

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Insa24
Top Member

Empty free spins promises from Mr Green

7th Jun. 2020, at 10:44 am CEST#8
0 Likes

Nobody has liked this post so far
Goes to me at Mr Green actually generally so that despite mail and / or SMS the FS are not there.
Saftladen - quite honestly! Totally unsympathetic! The customer service is (as with most OCs) sometimes so, sometimes so. It really depends on who you catch. But, hey, the chat history of the TE is also times wonderful, or 🤭 maybe it is but everywhere so that the higher your activity / turnover is, the higher the qualification of the MA in support 😅

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