Dietmar379 wrote on 05/02/2019 00:29
for cheaters yes, for players no
What exactly happened there that you speak of fraud?
Fraud is a pretty heavy accusation, you have to be able to prove it
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Anonym
Former Member
Leo vegas refuses payout
5th Feb. 2019, at 12:49 am CET#12
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Bone wrote on 02/05/2019 00:30 PM
What exactly happened there that you are talking about fraud?
Fraud is a pretty hefty accusation, you need to be able to substantiate it.
For example, that I am now four months, waiting for an answer from technical support. why I am logged out and directed to a test page!
The support is the worst I have ever experienced, patience they just say!
my story : On 21/03/2019 I registered at LeoVegas, deposited 60€ and received 60€ bonus . Then played Roulette and won 13000€ in no time . Have then let me pay out 12500€ . Then on 22/03/2019 I received the following email :
Hello Cengiz,
I will contact you regarding your payout at LeoVegas.
While processing your withdrawal, the responsible department noticed that the win came from your bonus conversion.
Unfortunately, you had violated our Bonus terms and conditions when converting the bonus, which state that you may not play more than 5 EUR per wager .
Please refer to the following excerpt from our bonus terms and conditions:
General Bonus Conditions
15. To prevent Bonus abuse, the maximum wagering allowed when using Bonuses (until bonus turnover requirements are met) is €5 per wager. Wins may be withheld in case of non-compliance.
The responsible department has therefore decided that your win resulting from the bonus must be retained.
I then looked for the regulations where it says so, found nothing, and called customer service . Because of technical problems, the phone call was interrupted again and again, I did not give up and continued to call. My ambition has then paid off and a nice woman from customer service has then explained to me that the bonus rules have changed on 22.03.2019 and I can no longer see the thing with the €5 stake . but I would still have violated the bonus rules and the win would be gone .
So now your opinion, is this serious or something else ?
cmetty wrote on 03/23/2019 6:36 pm: Hello everyone,
my story : On 21/03/2019 I registered at LeoVegas, deposited 60€ and received 60€ bonus . Then played Roulette and won 13000€ in no time . Have then let me pay out 12500€ . Then on 22/03/2019 I received the following email :
Hello Cengiz,
I will contact you regarding your payout at LeoVegas.
While processing your withdrawal, the responsible department noticed that the win came from your bonus conversion.
Unfortunately, when converting the bonus you had violated our Bonus terms and conditions, which state that you may not play more than 5 EUR per wager .
Please refer to the following excerpt from our bonus terms and conditions:
General Bonus Conditions
The responsible department has therefore decided that your win resulting from the bonus must be retained.
I then looked for the regulations where it says so, found nothing, and called customer service . Because of technical problems, the phone call was interrupted again and again, I did not give up and continued to call. My ambition has then paid off and a nice woman from customer service has then explained to me that the bonus rules have changed on 22.03.2019 and I can no longer see the thing with the €5 stake . but I would still have violated the bonus rules and the win would be gone .
So now your opinion, is this serious or something else ?
Sorry to tell you this, but I see no chance that you get your win. In (almost) every casino this max. 5€ bet rule applies and is nothing new. You just have to inform yourself about it beforehand. I'm really sorry for you and it's a shame about the winnings, but LeoVegas is definitely serious and in this case unfortunately in the right
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Anonym
Former Member
Leo vegas refuses payout
23rd Mar. 2019, at 06:51 pm CET#17
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First of all I have always received my money at Leovegas. If you played on 21.3 and bet more than 5€, you have violated the terms and conditions even if they have lifted the 5€ rule on 22.3
But also depends on whether he has managed to play up with the Deposit or he succeeded only when he was already on the bonus money. It is so with LeoVegas, that you first play with real money and wins you already there you can simply delete the bonus.So you play with the real money should not take the Maxbet 5 euros yet, if you have also accepted a bonus there or?
Have you ever looked at how long the terms and conditions are? No one lists the complete through
... and then the bonus provisions are changed strangely from one day to the next, that is for me something strange
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Anonym
Former Member
Leo vegas refuses payout
23rd Mar. 2019, at 07:33 pm CET#20
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cmetty wrote on 23/03/2019 at 19:02: Have you ever looked how long are the terms and conditions with them ? No one lists itself the completely through
... and then the bonus provisions are changed strangely from one day to the next, that's for me a bit strange
The consequence is that you do not get his money, as with you.
Leo vegas refuses payout
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What exactly happened there that you speak of fraud?
Fraud is a pretty heavy accusation, you have to be able to prove it
This post has been translated automatically
Leo vegas refuses payout
Nobody has liked this post so far
For example, that I am now four months, waiting for an answer from technical support. why I am logged out and directed to a test page!
The support is the worst I have ever experienced, patience they just say!
This post has been translated automatically
Leo vegas refuses payout
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This post has been translated automatically
Leo vegas refuses payout
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Can you explain this a little more?
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Leo vegas refuses payout
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my story : On 21/03/2019 I registered at LeoVegas, deposited 60€ and received 60€ bonus . Then played Roulette and won 13000€ in no time . Have then let me pay out 12500€ . Then on 22/03/2019 I received the following email :
Hello Cengiz,
I will contact you regarding your payout at LeoVegas.
While processing your withdrawal, the responsible department noticed that the win came from your bonus conversion.
Unfortunately, you had violated our Bonus terms and conditions when converting the bonus, which state that you may not play more than 5 EUR per wager .
Please refer to the following excerpt from our bonus terms and conditions:
General Bonus Conditions
The responsible department has therefore decided that your win resulting from the bonus must be retained.
I then looked for the regulations where it says so, found nothing, and called customer service . Because of technical problems, the phone call was interrupted again and again, I did not give up and continued to call. My ambition has then paid off and a nice woman from customer service has then explained to me that the bonus rules have changed on 22.03.2019 and I can no longer see the thing with the €5 stake . but I would still have violated the bonus rules and the win would be gone .
So now your opinion, is this serious or something else ?
This post has been translated automatically
Leo vegas refuses payout
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Sorry to tell you this, but I see no chance that you get your win. In (almost) every casino this max. 5€ bet rule applies and is nothing new. You just have to inform yourself about it beforehand. I'm really sorry for you and it's a shame about the winnings, but LeoVegas is definitely serious and in this case unfortunately in the right
This post has been translated automatically
Leo vegas refuses payout
Nobody has liked this post so far
This post has been translated automatically
Leo vegas refuses payout
Nobody has liked this post so far
This post has been translated automatically
Leo vegas refuses payout
Nobody has liked this post so far
... and then the bonus provisions are changed strangely from one day to the next, that is for me something strange
This post has been translated automatically
Leo vegas refuses payout
Nobody has liked this post so far
The consequence is that you do not get his money, as with you.
This post has been translated automatically