I have used on 3.12.21 my 4th Welcome bonus at Casino Kakadu
Shortly before the end of the convert I stood at 120, - €
Then made a spin with which I have successfully converted
Instead that my balance was displayed as real money it was gone and my balance stood at 0, - €
I immediately wrote to the support
No one could find what it is. Should me 24 std later report. Said done, even then no one could help me further
Now I ask every 2 days and it is always said that it is checked
Has anyone ever had something like this? Can such a test take so long?
Such audits can drag on for a long time. Depending on how the casino is set up, it can take several weeks and not always successful.
I recommend you to wait 1 week first and then ask someone from the team at Gamblejoe if nothing should happen, which is unfortunately not uncommon in such cases. There are also positive examples where the casino still found the error, do not want to discourage you completely but you have to stay tuned. What would be quite good is whether in the game history everything is still included - so you can prove depending on the lineup that you still had credit.
The casino belongs to N1 Interactive Ltd. and have always had good experiences with the so far.
The game history you can see the game, the bet and the win.
Totally annoying I find the whole
Aulinchen wrote on 12/13/2021 at 12:09 pm: I have used on 3.12.21 my 4th Welcome bonus at Casino Kakadu.
Shortly before the end of the implement I stood at 120, - € .
Then made a spin with which I have successfully converted.
Instead that my balance was displayed as real money it was gone and my balance stood at 0, - €.
I immediately wrote to the support.
No one could find what it is. Should me 24 std later report. Said done, even then no one could help me further.
Now I ask every 2 days and it is always said that it is checked.
Has anyone ever had something like this? Can such a check take so long?
Hello Aulinchen !
First of all, we apologize for the long response and for the situation in general! We understand that the situation is weird, unpleasant and disturbing.
We did our best to get to the bottom of the situation as quickly as possible and find out what the problem was. We had to wait several days for a response from all the authorities involved to resolve the issue. And the issue was resolved)
We detected an error on the part of the provider. Today in the near future, a manager will contact you to compensate for the loss!
Once again, we apologize for the long wait. We have made every effort to speed up the process as much as possible.
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Shortly before the end of the convert I stood at 120, - €
Then made a spin with which I have successfully converted
Instead that my balance was displayed as real money it was gone and my balance stood at 0, - €
I immediately wrote to the support
No one could find what it is. Should me 24 std later report. Said done, even then no one could help me further
Now I ask every 2 days and it is always said that it is checked
Has anyone ever had something like this? Can such a test take so long?
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Nobody has liked this post so far
Nobody can help you here. Support write and more you can not do
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I recommend you to wait 1 week first and then ask someone from the team at Gamblejoe if nothing should happen, which is unfortunately not uncommon in such cases. There are also positive examples where the casino still found the error, do not want to discourage you completely but you have to stay tuned. What would be quite good is whether in the game history everything is still included - so you can prove depending on the lineup that you still had credit.
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The game history you can see the game, the bet and the win.
Totally annoying I find the whole
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So I have played in a game 4 std and have come to 980 euros, have been paid out after 2 std on Neteller, good casino.
On the subject, very annoying, but bonus canceled or otherwise similar you have not or ?
Think that will be solved
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Aulinchen
Yes, that's right.Would still make screenshots of your game / credit history to hedge, can not hurt.
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Hello Aulinchen !
First of all, we apologize for the long response and for the situation in general! We understand that the situation is weird, unpleasant and disturbing.
We did our best to get to the bottom of the situation as quickly as possible and find out what the problem was. We had to wait several days for a response from all the authorities involved to resolve the issue. And the issue was resolved)
We detected an error on the part of the provider. Today in the near future, a manager will contact you to compensate for the loss!
Once again, we apologize for the long wait. We have made every effort to speed up the process as much as possible.
Regards,
team Kakadu casino
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