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Jokerstar: [solved] Giropay deposit via Jokerstar since yesterday not in account but booked from account

Topic created on 14th Feb. 2023 | Page: 1 of 1 | Answers: 5 | Views: 893
TheFighter86
Rookie

[solved] Giropay deposit via Jokerstar since yesterday not in account but...

14th Feb. 2023, at 06:58 pm CET#1
0 Likes

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Hello all,

i actually deposited 50 euros yesterday via Giropay in an online gambling house(Jokerstar). Until today nothing was booked except that it was deducted from my bank account. Jokerstar wrote I should contact Giropay and ask there what the problem is.

Answer from support:

thank you for your email.


unfortunately, I can not yet determine a receipt of payment.



I see here though the money was instructed by you, but was not yet released at Giropay.



I would advise you to contact Giropay for verification.


Have a nice evening!



Reply Giropay:

thank you for your email.


We regret that your concern with the Provider could not be resolved.



We have forwarded the matter to the provider via our sales partner and asked for clarification.



Due to the payment guarantee associated with giropay, a giropay transfer cannot be revoked.



The successful giropay transfer is documented in the account statement of the current account. The account statement is considered a legally binding document that can be used to prove the successful transfer to the provider beyond any doubt.



We recommend that you contact the provider again (approx. 4 days after receiving this message) as your contractual partner and insist on the delivery of the ordered goods/services. If you do not come to an agreement with the provider, you have the right to take legal action for non-fulfillment of the purchase contract.



We hope that we have been able to help you with our information.



With kind regards


Your giropay service team



End


Did I understand correctly that it should actually be booked at Jokerstar? Because Jokerstar wrote that the problem is with you? Would be nice if jeamnd here can help me.

Edit by Caro: Title adjusted (spelling mistake corrected)

This post has been translated automatically

TheFighter86
Rookie

[solved] Giropay deposit via Jokerstar since yesterday not in account but...

14th Feb. 2023, at 06:59 pm CET#2
0 Likes

Nobody has liked this post so far
BOOKED should stand there sorry

This post has been translated automatically

frapi07
Expert

[solved] Giropay deposit via Jokerstar since yesterday not in account but...

14th Feb. 2023, at 10:05 pm CET#3
0 Likes

Nobody has liked this post so far

TheFighter86 wrote on 02/14/2023 at 18:58: Hello everyone,

i actually deposited 50 euros yesterday via Giropay in an online gambling house(Jokerstar). Until today nothing was booked except that it was deducted from my bank account. Jokerstar wrote I should contact Giropay and ask there what the problem is.

Answer from support:

thank you for your email.


unfortunately, I can not yet determine a receipt of payment.



I see here though the money was instructed by you, but was not yet released at Giropay.



I would advise you to contact Giropay for verification.


Have a nice evening!



Reply Giropay:

thank you for your email.


We regret that your concern with the Provider could not be resolved.



We have forwarded the matter to the provider via our sales partner and asked for clarification.



Due to the payment guarantee associated with giropay, a giropay transfer cannot be revoked.



The successful giropay transfer is documented in the account statement of the current account. The account statement is considered a legally binding document that can be used to unequivocally prove the successful transfer to the provider.



We recommend that you contact the provider again (approx. 4 days after receiving this message) as your contractual partner and insist on the delivery of the ordered goods/services. If you do not come to an agreement with the provider, you have the right to take legal action for non-fulfillment of the purchase contract.



We hope that we have been able to help you with our information.



With kind regards


Your giropay service team



End


Did I understand correctly that it should actually be booked at Jokerstar? Because Jokerstar wrote that the problem is with you? Would be nice if jeamnd here can help me.

The casino writes you that you have ordered a payment, but Giropay has not yet executed. Say. was booked only your order, but no money.

Giropay also writes that they have forwarded and you should wait 4 days. Only then should you contact the casino and Giropay again.

I had by the way with Skrill and Sofort also. Since gings around ne 4 digit sum, which was booked from the account, but I could not be credited to the casino. After 4 days I got the money back, but only because I had inquired at the provider and opened a case. The casino itself has contributed nothing to this.

This post has been translated automatically

TheFighter86
Rookie

[solved] Giropay deposit via Jokerstar since yesterday not in account but...

15th Feb. 2023, at 12:59 am CET#4
0 Likes

Nobody has liked this post so far

frapi07 wrote on 02/14/2023 at 22:05 PM:

The casino writes you that you have ordered a payment, but Giropay has not yet executed it. Say. was booked only your order, but no money.

Giropay also writes that they have forwarded and you should wait 4 days. Only then should you contact the casino and Giropay again.

I had by the way with Skrill and Sofort also. Since gings around ne 4 digit sum, which was booked from the account, but I could not be credited to the casino. After 4 days I got the money back, but only because I had inquired at the Provider and opened a case. The casino itself has contributed nothing to this.


Hello, Giropay payment was successful, yet there is nothing in the account from the casino. Here is the answer from Giropay:



Hello ...


thank you very much for your feedback.

As we wrote to you, the payment on our site is successful .

We have informed Jokerstar's payment service provider to review the payment again.
Please allow the service provider and Jokerstar now a few days to process your payment.

After that, please contact Jokerstar to clarify the further process.

We hope we could help you with our information.



Jokerstar Support then in response:


Hello ...

thank you for your feedback.

Unfortunately, we still have not received your payment via Giro Pay. Therefore, a posting to your player account is not possible.

After we have received your payment, it will be checked immediately. After the check your payment will be credited to your account immediately.

If you have reached the limit for all providers and GiroPay does not offer a chargeback, the money will be transferred back to your bank account.

I therefore ask you to be patient, as we have no way to speed up this process.

Thank you for your understanding.


End

Limit I have not reached for a long time, even if should also be the money back to my account from the bank.

This post has been translated automatically

TheFighter86
Rookie

[solved] Giropay deposit via Jokerstar since yesterday not in account but...

15th Feb. 2023, at 01:11 am CET#5
1 Like

Liked this post: Avatar von Slot_Star Slot_Star
Just logged into Jokerstar and money was suddenly there. It's like someone from the casino is reading along here.

Therefore, you can see the post here as closed.

This post has been translated automatically

Caro
Expert

[solved] Giropay deposit via Jokerstar since yesterday not in account but...

15th Feb. 2023, at 09:41 am CET#2
0 Likes

Nobody has liked this post so far
After the deposit/debit issue is resolved, I will close the thread.

This thread was closed

This post has been translated automatically

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