[solved] Ikibu casino blocks my account after withdrawal over 8000 euro
1st Jul. 2019, at 01:01 pm CEST#22
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Hello Celi,
We are sorry to hear about the whole process you are going through. As mentioned earlier, this process is handled by the Risk & Fraud department of the license in both the public and private sectors.
I would like to clarify again that Ikibu acts as an intermediary and we simply relay the messages that Risk & Fraud sends us.
We can understand that the request for documents is very large, but we follow the laws imposed by the license and the cases of third party Deposit, are monitored and take a lot of time to resolve.
[solved] Ikibu casino blocks my account after withdrawal over 8000 euro
1st Jul. 2019, at 02:12 pm CEST#24
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Milan030 wrote on 01/07/2019 at 13:28: funny is only that such strict requirements always come only with disbursements?
If I burn thousands of euros also wants no one documents from me
This is exactly the point that annoys me so much. When it comes to Deposit everything is ok as long as you do not win
[solved] Ikibu casino blocks my account after withdrawal over 8000 euro
1st Jul. 2019, at 05:33 pm CEST#25
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Further update:
The casino wants a legal power of attorney from my father for the account
Is it clear to them that a lawyer does not do this for a handshake but that this costs quite a lot of money......
I have so far complied with every demand of the casino but no matter what I upload it does not fit them or you still need something
And it says every time that the whole thing comes from the license. What I just can not imagine more, since I could Deposit without any problems, if the license is so strict, why was my account not blocked immediately after the deposit.?
I hope the casino manager takes care of my request, because I am now more than angry
[solved] Ikibu casino blocks my account after withdrawal over 8000 euro
1st Jul. 2019, at 05:55 pm CEST#26
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So I have fortunately so far in all casinos with MGA license where I have played when asked to verify a copy of a current bank statement and copy of ID back + sent and so that was always everything in order. What the Ikibu Casino does here, reminds me more of some casinos with Curacao license that have tried everything possible and also managed to completely deny me a payout. This is chicanery as this casino deals with you.
[solved] Ikibu casino blocks my account after withdrawal over 8000 euro
1st Jul. 2019, at 08:09 pm CEST#27
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I also feel bullied.
Player protection and fraud regulations ok. But what is pulled off there is no longer comprehensible. Players are now required to provide documents from a lawyer, and that's where the fun with regulations stops
There are regulations and there are tactics to stall players and this is definitely the latter
I think it's a shame that the biggest problem is not the win but the payout. Winning is quick but paying out - at least in my case - is not.
I can only advise everyone to read the terms and conditions meticulously and ask even the smallest doubt. And document everything in writing
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[solved] Ikibu casino blocks my account after withdrawal over 8000 euro
1st Jul. 2019, at 08:22 pm CEST#28
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Ikibu-Yago wrote on 01/07/2019 at 13:01: Good day Celi,
We are sorry to hear about the whole process you are going through. As mentioned earlier, this process is done by the Risk & Fraud department of the license in both public and private sectors.
I would like to clarify again that IKIBU acts as an intermediary and we simply relay the messages that Risk & Fraud sends us.
We can understand that the request for documents is very large, but we follow the laws imposed by the license and the cases of third party Deposit, are monitored and take a lot of time to resolve.
I trust that we will come to a solution soon.
Yours sincerely
IKIBU
Hello Ikibu,
i am interested in the following:
If the user had lost the deposited money now, would you have given it back to him ? It was not directly from his account after all or would you have kept the money without checking ?
[solved] Ikibu casino blocks my account after withdrawal over 8000 euro
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I don't think so. Banks can issue such documents. Please follow the license instructions if you want to reopen your account.
Sry that was the feedback missing above. Lg
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[solved] Ikibu casino blocks my account after withdrawal over 8000 euro
Nobody has liked this post so far
We are sorry to hear about the whole process you are going through. As mentioned earlier, this process is handled by the Risk & Fraud department of the license in both the public and private sectors.
I would like to clarify again that Ikibu acts as an intermediary and we simply relay the messages that Risk & Fraud sends us.
We can understand that the request for documents is very large, but we follow the laws imposed by the license and the cases of third party Deposit, are monitored and take a lot of time to resolve.
I trust that we will come to a solution soon.
Yours sincerely
IKIBU
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[solved] Ikibu casino blocks my account after withdrawal over 8000 euro
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sippi
If I burn thousands of euros also no one wants documents from me
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[solved] Ikibu casino blocks my account after withdrawal over 8000 euro
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This is exactly the point that annoys me so much. When it comes to Deposit everything is ok as long as you do not win
This post has been translated automatically
[solved] Ikibu casino blocks my account after withdrawal over 8000 euro
Nobody has liked this post so far
The casino wants a legal power of attorney from my father for the account
Is it clear to them that a lawyer does not do this for a handshake but that this costs quite a lot of money......
I have so far complied with every demand of the casino but no matter what I upload it does not fit them or you still need something
And it says every time that the whole thing comes from the license. What I just can not imagine more, since I could Deposit without any problems, if the license is so strict, why was my account not blocked immediately after the deposit.?
I hope the casino manager takes care of my request, because I am now more than angry
This post has been translated automatically
[solved] Ikibu casino blocks my account after withdrawal over 8000 euro
Nobody has liked this post so far
This post has been translated automatically
[solved] Ikibu casino blocks my account after withdrawal over 8000 euro
Nobody has liked this post so far
Player protection and fraud regulations ok. But what is pulled off there is no longer comprehensible. Players are now required to provide documents from a lawyer, and that's where the fun with regulations stops
There are regulations and there are tactics to stall players and this is definitely the latter
I think it's a shame that the biggest problem is not the win but the payout. Winning is quick but paying out - at least in my case - is not.
I can only advise everyone to read the terms and conditions meticulously and ask even the smallest doubt. And document everything in writing
This post has been translated automatically
[solved] Ikibu casino blocks my account after withdrawal over 8000 euro
Nobody has liked this post so far
Hello Ikibu,
i am interested in the following:
If the user had lost the deposited money now, would you have given it back to him ? It was not directly from his account after all or would you have kept the money without checking ?
Thanks and greetings
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[solved] Ikibu casino blocks my account after withdrawal over 8000 euro
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Almost every day they bust your balls with their supidupi 50% bonus.
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[solved] Ikibu casino blocks my account after withdrawal over 8000 euro
Nobody has liked this post so far
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