I signed up on 03.12.2020, due to the user reviews in Frank Casino and deposited € 50.00 and NO bonus claimed. I played my way up in slots through free spins to about 550,00 €.
Afterwards I actually wanted to withdraw 500.00 €, was then of course pointed out to the Verification (upload ID). No problem, I did this and while I was waiting for the verification I bought Bonuses at Money Train 2 for 50,00 € (0,50 € stake).
Here I had then a hit over 8000X, so over 4000.00 €. The support told me already to before payouts usually take 24 h (via Trustly). Also the KYC verification was positive.
Well, the next day on inquiry to the support my withdrawal would be subject to a "standard security check" as my account since 30 hours.
Perhaps it should be said that I had opened the account only about an hour before.
Does anyone here have any experience with Frank Casino, because I honestly can't imagine that such a "standard security check" would take 5 days now...
I have always asked the support in between, but they always said the security check would still run, how long they could not tell me.
What do you think, should I just wait and see? I'm currently at a loss because I'm just left in the dark here, no info on how long the review will take or when I can expect my money.
Thank you so much for reading.
LG
This post has been translated automatically
Anonym
Former Member
Payout under review for days
9th Dec. 2020, at 08:16 pm CET#2
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I can tell you the following about Frank Casino
Have me also just 3 days ago registered there and deposited 50 €
was then also within an hour at 800, - €
Verification was done the next day and I received the money yesterday (via MuchBetter).
So I rather suspect that they make you wait so that you lose the 4,000 € again. That's what I understand by a "security check"
They're just taking their time. Would not worry me in your place
Short update, I have just been transferred 3,500, I am still waiting for the other 1000 €.
In addition, there was another Verification request, presumably they transfer the last 1000 € as soon as I have answered this. So all the scaremongering was for nothing.
Calux wrote on 10.12.2020 at 15:46: Short update, just now I was transferred 3,500, I am still waiting for the other 1000 €.
In addition, there was another Verification request, presumably they transfer the last 1000€ as soon as I have answered this. So all the scaremongering was for nothing.
Sorry for that!
It's clear that you have fear at first with higher payouts. There are many different casinos and not all make problems.
However, I recommend you always extensively look where you leave your money. Four-digit amounts are usually no problem. But beyond... there separates the wheat from the chaff.
Payout under review for days
Nobody has liked this post so far
I signed up on 03.12.2020, due to the user reviews in Frank Casino and deposited € 50.00 and NO bonus claimed. I played my way up in slots through free spins to about 550,00 €.
Afterwards I actually wanted to withdraw 500.00 €, was then of course pointed out to the Verification (upload ID). No problem, I did this and while I was waiting for the verification I bought Bonuses at Money Train 2 for 50,00 € (0,50 € stake).
Here I had then a hit over 8000X, so over 4000.00 €. The support told me already to before payouts usually take 24 h (via Trustly). Also the KYC verification was positive.
Well, the next day on inquiry to the support my withdrawal would be subject to a "standard security check" as my account since 30 hours.
Perhaps it should be said that I had opened the account only about an hour before.
Does anyone here have any experience with Frank Casino, because I honestly can't imagine that such a "standard security check" would take 5 days now...
I have always asked the support in between, but they always said the security check would still run, how long they could not tell me.
What do you think, should I just wait and see? I'm currently at a loss because I'm just left in the dark here, no info on how long the review will take or when I can expect my money.
Thank you so much for reading.
LG
This post has been translated automatically
Payout under review for days
Nobody has liked this post so far
Have me also just 3 days ago registered there and deposited 50 €
was then also within an hour at 800, - €
Verification was done the next day and I received the money yesterday (via MuchBetter).
So I rather suspect that they make you wait so that you lose the 4,000 € again. That's what I understand by a "security check"
They're just taking their time. Would not worry me in your place
This post has been translated automatically
Payout under review for days
Nobody has liked this post so far
thank you very much for the quick reply.
I suspected that too at first, however I can't even cancel the withdrawal request myself and continue playing with it
Find this function also nowhere, so that makes me honestly a bit puzzled, since it is for me also really a lot of money
I'm probably just too nervous, but no casino has ever made me wait a week (tomorrow a week).
This post has been translated automatically
Payout under review for days
Nobody has liked this post so far
In addition, there was another Verification request, presumably they transfer the last 1000 € as soon as I have answered this. So all the scaremongering was for nothing.
Sorry for that!
This post has been translated automatically
Payout under review for days
Nobody has liked this post so far
It's clear that you have fear at first with higher payouts. There are many different casinos and not all make problems.
However, I recommend you always extensively look where you leave your money. Four-digit amounts are usually no problem. But beyond... there separates the wheat from the chaff.
This post has been translated automatically