Topic created on 21st Feb. 2021 | Page: 1 of 1 | Answers: 9 | Views: 1,103
Anonym
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Former Member
Emojino Responsible Gambling
21st Feb. 2021, at 01:40 am CET#1
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Hello people!
After a year of abstinence, I unfortunately relapsed. I had to interrupt my therapy last year because of Corona, and until Friday everything was going great, until I received an advertisement for a casino...
End of the story 700€ away from the Dispo, and that after cancellation due to the pandemic.
When I wrote to the Live Chat of this casino and said that I was addicted to gambling, they blocked me and told me "it's just a game", although I was very obviously not in a good state. Normally, casinos are obliged to draw attention to responsible gambling offers etc.. Wrong.
After I explained my very complicated situation to the casino and made them aware of this violation of MGA requirements, they came:
Hello,
Thanks for writing!
Your account has been closed immediately after your request.
Sorry, but there is no subject for refund.
Interesting, is that also here was not a single reference to offers of help, etc. included. It gets even more awesome: the casino has blocked my e-mail address for further messages.
I find it absolutely irresponsible how they deal with problematic players and would simply like to make public how insensitive this casino deals with the issue. For this reason alone, I recommend everyone to avoid this casino. Bottom drawer.
I have already filed a complaint with the MGA.
After one year of abstinence I unfortunately relapsed. I had to interrupt my therapy last year because of Corona, and until Friday everything was going great, until I received an advertisement for a casino...
End of the story 700€ away from the Dispo, and that after cancellation due to the pandemic.
When I wrote to the Live Chat of this casino and said that I was addicted to gambling, they blocked me and told me "it's just a game", although I was very obviously not in a good state. Normally, casinos are obliged to draw attention to responsible gambling offers etc.. Wrong.
After I explained my very complicated situation to the casino and made them aware of this violation of MGA requirements, they came:
Hello,
Thanks for writing!
Your account has been closed immediately after your request.
Sorry, but there is no subject for refund.
Interesting, is that also here was not a single reference to offers of help, etc. included. It gets even more awesome: the casino has blocked my e-mail address for further messages.
I find it absolutely irresponsible how they deal with problematic players and would simply like to make public how insensitive this casino deals with the issue. For this reason alone, I recommend everyone to avoid this casino. Bottom drawer.
I have already filed a complaint with the MGA.
I have not received any advertising from any mga casino without signing up there first. I only receive unwanted advertising from Curacao Casinos.
My addiction has not progressed that far, so I have to ask the following question: Do you really have to compulsively register with a casino because you received an advertising email? (I don't think they just send you an email either) Is the human "mind" really that weak?
The Responsible gaming notes are always at the bottom of the casino mails, sometimes quite small. So it was at least with me always. Even if that wasn't the case for you, the "responsible gaming" options on Emojino's site are very easy to find and navigate.
I haven't received any advertising from any mga casino without signing up there first. I only get unwanted ads from curacao casinos.
My addiction is not that advanced, so I have to ask the following question: Do you really have to compulsively register with a casino because you received an advertising email? (I don't think they just send you an email either) Is the human "mind" really that weak?
The Responsible gaming notes are always at the bottom of the casino mails, sometimes quite small. So it was at least with me always. Even if that wasn't the case for you, the "responsible gaming" options on Emojino's site are very easy to find and navigate.
Somehow the story smells tremendously.
I think it's pretty unfortunate that you're coming directly to the casino's defense.
It is an addiction, the trigger search I with not out. On TV, when playing on your phone, Snapchat, YouTube you are constantly bombarded with casino advertising. Say the temptation is ubiquitous anyway.
The casino has in the moment where someone desperately writes to the live support not to write "it's just a game" and if you want to defend that then please do not write more, then you are not objective
There was actually nothing in the footer of the mails. I don't know why you accuse me at all that my "story" would "smell", why should I lie?
This casino is absolutely irresponsible and therefore also clearly violates MGA regulations!
bronko47 wrote on 21.02.2021 at 09:52
I think it's quite a pity that you directly defend the casino.
It is an addiction, the trigger search I with not out. On TV, when playing on mobile, Snapchat, YouTube you are constantly bombarded with casino advertising. Say the temptation is ubiquitous anyway.
The casino has in the moment where someone desperately writes to the live support not to write "it's just a game" and if you want to defend that then please do not write more, then you are not objective
There was actually nothing in the footer of the mails. I don't know why you accuse me at all that my "story" would "smell", why should I lie?
This casino is absolutely irresponsible and therefore also clearly violates MGA regulations!
I have not taken the casino in protection. I have merely contradicted your statement that they do not adhere to player protection. This statement is simply wrong.
Even if there is/was no information on Player protection in the "footer", it is very much there on the page. It doesn't take five minutes and then you are blocked there. (I can say that because I am also blocked there)
If you get so much advertising, I would simply put the corresponding communication media ad acta. No sensible gamer plays on a cell phone, and no one in their right mind watches TV anymore anyway. No one needs Snapchat anyway, and you don't need to click on videos on YouTube.
It doesn't matter what customer service says. As long as your request is implemented directly, everything is good. It's actually just a game "It's just a game"
Your only concern is to get your lost money back. Have you ever thought about contacting your bank to block various payment methods?
One last thing: If you have so little "mental strength" and give in at the slightest confrontation with Online Casinos, you certainly don't register in a gambling forum that celebrates this to a large extent.
And now I will look in here again in a few hours and enjoy all the "snowflakes" that hopefully comment here.
You're right, of course, so that the temptation is omnipresent,
however, it has (at least for me) the appearance that you also go no temptation ausm way!
In addition, it also comes that it is of course an easy to push the blame on others - and even if a casino has not behaved correctly towards you / has, the fact is that you wanted to play and have played!
In addition, you have played in a casino in which you have locked yourself - and suggests inferentially that you have done this with deliberation!
So in case you lose - to make matters worse, a thread on a platform pro gambling aufmachst and you cry out here.
Sorry I want you certainly nothing bad - but what your therapy / addiction etc. concerns, everything starts with his addiction to take seriously - and what triggers concerns, these can be largely avoided / prevented if one is also wanted.
This post has been translated automatically
Anonym
Topic Creator
Former Member
Emojino Responsible Gambling
21st Feb. 2021, at 12:45 pm CET#7
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It makes no sense to discuss with gambling addicts who have their addiction reasonably under control and therefore take casinos in defense.
Casinos have a special responsibility and you talk that down. So would it be okay if a lady in the Spielo said "it's just a game"? I'm definitely out of here, you guys are toxic!
b****7 wrote on 21.02.2021 at 12:45 pm: It makes no sense to discuss with gambling addicts who have their addiction reasonably under control and therefore take casinos in defense.
Casinos have a special responsibility and you talk that down. So would it be okay if a lady in the Spielo said "it's just a game"? I'm definitely out of here, you guys are toxic!
And here we go again
If you're not told what to say, you're a gambling addict who will defend anything and anyone
Even if the Te will never read that
You would have if your addiction is really so bad and you can not control yourself at the slightest casino hint long ago delete your online banking / credit cards / e-wallets can make transfers at the bank at the terminal so why did not you do that? Especially since this is usually addressed in a therapy that you should do it or assign someone to do it until you feel better
So that would be point 1 then it goes on you have registered there and gambled blithely and are now only here because you have lost what one can understand but do you really expect that a casino with transactions of only 700 € directly alarm?
They still can not read minds and afterwards anyone can theoretically say I'm a gambling addict gives my money back differently it would be if you had been blocked in advance then you would be entitled to your money if you had used the same data and then could have played but so how should the casino know?
In addition, then you have expressed your Gambling addiction and was immediately blocked so top reaction from the casino so it must be because
You could have also very quickly in the middle of the game go into the chat then they would have you immediately pserrt and your money back but then when everything is gone to look for the blame on someone else there is also the argument gambling addiction nothing if no one knew in advance of it
This post has been translated automatically
Anonym
Former Member
Emojino Responsible Gambling
21st Feb. 2021, at 02:35 pm CET#9
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Nobody has liked this post so far
What was he like? Well, maybe he still reads a bit: First of all, not everyone who deposits money in a casino is affected by addiction. Not everyone is so crazy that they Risk everything when gambling and end up saying, "I'm sick
As it seems, you have big problems that you have to get a grip on first. In any case, you have to resume your therapy as soon as possible. There are also telephone counselors to whom you can complain about your suffering, and who will certainly have contact points for you in an emergency during the pandemic
The way here in the forum was certainly not the smartest story of you. There are other forums that deal more intensively with the disease of "gambling addiction" and that will talk your ear off if you describe it the way you do here. Correctly, you have deleted yourself here now. I wish you all the best
Emojino Responsible Gambling
Nobody has liked this post so far
After a year of abstinence, I unfortunately relapsed. I had to interrupt my therapy last year because of Corona, and until Friday everything was going great, until I received an advertisement for a casino...
End of the story 700€ away from the Dispo, and that after cancellation due to the pandemic.
When I wrote to the Live Chat of this casino and said that I was addicted to gambling, they blocked me and told me "it's just a game", although I was very obviously not in a good state. Normally, casinos are obliged to draw attention to responsible gambling offers etc.. Wrong.
After I explained my very complicated situation to the casino and made them aware of this violation of MGA requirements, they came:
Hello,
Thanks for writing!
Your account has been closed immediately after your request.
Sorry, but there is no subject for refund.
Interesting, is that also here was not a single reference to offers of help, etc. included. It gets even more awesome: the casino has blocked my e-mail address for further messages.
I find it absolutely irresponsible how they deal with problematic players and would simply like to make public how insensitive this casino deals with the issue. For this reason alone, I recommend everyone to avoid this casino. Bottom drawer.
I have already filed a complaint with the MGA.
This post has been translated automatically
Emojino Responsible Gambling
Liked this post:
Kuno_Korken
I have not received any advertising from any mga casino without signing up there first. I only receive unwanted advertising from Curacao Casinos.
My addiction has not progressed that far, so I have to ask the following question: Do you really have to compulsively register with a casino because you received an advertising email? (I don't think they just send you an email either) Is the human "mind" really that weak?
The Responsible gaming notes are always at the bottom of the casino mails, sometimes quite small. So it was at least with me always. Even if that wasn't the case for you, the "responsible gaming" options on Emojino's site are very easy to find and navigate.
Somehow the story smells tremendously.
This post has been translated automatically
Emojino Responsible Gambling
Liked this post:
Paddington
I think it's pretty unfortunate that you're coming directly to the casino's defense.
It is an addiction, the trigger search I with not out. On TV, when playing on your phone, Snapchat, YouTube you are constantly bombarded with casino advertising. Say the temptation is ubiquitous anyway.
The casino has in the moment where someone desperately writes to the live support not to write "it's just a game" and if you want to defend that then please do not write more, then you are not objective
There was actually nothing in the footer of the mails. I don't know why you accuse me at all that my "story" would "smell", why should I lie?
This casino is absolutely irresponsible and therefore also clearly violates MGA regulations!
This post has been translated automatically
Emojino Responsible Gambling
Nobody has liked this post so far
I have not taken the casino in protection. I have merely contradicted your statement that they do not adhere to player protection. This statement is simply wrong.
Even if there is/was no information on Player protection in the "footer", it is very much there on the page. It doesn't take five minutes and then you are blocked there. (I can say that because I am also blocked there)
If you get so much advertising, I would simply put the corresponding communication media ad acta. No sensible gamer plays on a cell phone, and no one in their right mind watches TV anymore anyway. No one needs Snapchat anyway, and you don't need to click on videos on YouTube.
It doesn't matter what customer service says. As long as your request is implemented directly, everything is good. It's actually just a game "It's just a game"
Your only concern is to get your lost money back. Have you ever thought about contacting your bank to block various payment methods?
One last thing: If you have so little "mental strength" and give in at the slightest confrontation with Online Casinos, you certainly don't register in a gambling forum that celebrates this to a large extent.
And now I will look in here again in a few hours and enjoy all the "snowflakes" that hopefully comment here.
Have a great Sunday.
This post has been translated automatically
Emojino Responsible Gambling
Nobody has liked this post so far
This post has been translated automatically
Emojino Responsible Gambling
Nobody has liked this post so far
however, it has (at least for me) the appearance that you also go no temptation ausm way!
In addition, it also comes that it is of course an easy to push the blame on others - and even if a casino has not behaved correctly towards you / has, the fact is that you wanted to play and have played!
In addition, you have played in a casino in which you have locked yourself - and suggests inferentially that you have done this with deliberation!
So in case you lose - to make matters worse, a thread on a platform pro gambling aufmachst and you cry out here.
Sorry I want you certainly nothing bad - but what your therapy / addiction etc. concerns, everything starts with his addiction to take seriously - and what triggers concerns, these can be largely avoided / prevented if one is also wanted.
This post has been translated automatically
Emojino Responsible Gambling
Nobody has liked this post so far
Casinos have a special responsibility and you talk that down. So would it be okay if a lady in the Spielo said "it's just a game"? I'm definitely out of here, you guys are toxic!
This post has been translated automatically
Emojino Responsible Gambling
Nobody has liked this post so far
And here we go again
If you're not told what to say, you're a gambling addict who will defend anything and anyone
Even if the Te will never read that
You would have if your addiction is really so bad and you can not control yourself at the slightest casino hint long ago delete your online banking / credit cards / e-wallets can make transfers at the bank at the terminal so why did not you do that? Especially since this is usually addressed in a therapy that you should do it or assign someone to do it until you feel better
So that would be point 1 then it goes on you have registered there and gambled blithely and are now only here because you have lost what one can understand but do you really expect that a casino with transactions of only 700 € directly alarm?
They still can not read minds and afterwards anyone can theoretically say I'm a gambling addict gives my money back differently it would be if you had been blocked in advance then you would be entitled to your money if you had used the same data and then could have played but so how should the casino know?
In addition, then you have expressed your Gambling addiction and was immediately blocked so top reaction from the casino so it must be because
You could have also very quickly in the middle of the game go into the chat then they would have you immediately pserrt and your money back but then when everything is gone to look for the blame on someone else there is also the argument gambling addiction nothing if no one knew in advance of it
This post has been translated automatically
Emojino Responsible Gambling
Nobody has liked this post so far
As it seems, you have big problems that you have to get a grip on first. In any case, you have to resume your therapy as soon as possible. There are also telephone counselors to whom you can complain about your suffering, and who will certainly have contact points for you in an emergency during the pandemic
The way here in the forum was certainly not the smartest story of you. There are other forums that deal more intensively with the disease of "gambling addiction" and that will talk your ear off if you describe it the way you do here. Correctly, you have deleted yourself here now. I wish you all the best
This post has been translated automatically
Emojino Responsible Gambling
Nobody has liked this post so far
This thread was closed
This post has been translated automatically