You should have better not touch the money and wait until there is feedback on Julian! Now that the money is gambled away, it will certainly be even more difficult...
Now exactly what the casino has speculated has happened... money gambled away and now you also no longer need to process a case... So in about it will now run... Write off and just do not play there anymore if this happens there constantly... As if a casino does not know how their own Bonuses are to be implemented.. stop me can tell me but no one... I explain my roofer also not like you have to cover a roof... blunt tactics so after the motto you can try it and I do not want to know how many percent that works out in the end...
We apologize for the recent problem with the wins from the free spins. We have decided to issue the bonus in the amount of 31.23 EUR with bet 0, please activate it in your account and you are free to remove these funds.
yildir wrote on 25.10.2023, at 01:03 pm: Dear Xxxxxx,
We apologize for the recent problem with the wins from the free spins. We have decided to issue the bonus in the amount of 31.23 EUR with bet 0, please activate it in your account and you are free to remove these funds.
I deposited 20€ on 01.10.23 and received 200 free spins with del code SWEET on Sweet Bonanza slot.
I first played with my deposited 20€ and I lost the money. My account balance was 0,00€. I then activated my 200 free spins and won 30.32€ in Bonus money with the free spins.
01 Oct 2023, 20:59 - UNTIL 08 Oct 2023, 20:59
CALL CENTER OFFER: 200 FS (x40) result
30.32 EUR
Turnover requirement fulfilled
1,213.15 / 1,212.8 EUR wagered
01 Oct 2023, 20:33 - UNTIL 08 Oct 2023, 20:51
CALL CENTER OFFER: 200 FS (x40)
x200 free spins
Ready
As you can see above I wagered 1212.8€ and then had 315.50€ real money to withdraw. I requested a withdrawal and it was also rejected as in my other case.
I was told even though I received the money from my 200 free spins and have already successfully wagered it, I would still have to wager 60€ so my already lost Deposit of 20€.
01 OCT 2023, 23:34
Payout
315.5 EUR
Skrill
Rejected
So the same game as my other case it was just stubbornly rejected. I have then 60€ ventured with the 315.50€ and had in the end much less money to pay out what has annoyed me then and I have tried to win back at least my money biz allow 315.50€ what but failed and I have lost my entire account balance.
Dux Casino Cashout Cancelled
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Dux Casino Cashout Cancelled
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Dux Casino Cashout Cancelled
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Dux Casino Cashout Cancelled
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We apologize for the recent problem with the wins from the free spins. We have decided to issue the bonus in the amount of 31.23 EUR with bet 0, please activate it in your account and you are free to remove these funds.
Sincerely,
DuxCasino Risk and Payment Team
So my second problem was solved and payout was already requested.
Now I'm waiting for my first problem to be solved as well and my 315.50€ will be refunded by Dux. That would be commendable and serious.
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Dux Casino Cashout Cancelled
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Hello, yildir! Could you please provide more information on 315.50€ case so we could carefully review the situation?
Dux Casino Cashout Cancelled
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I first played with my deposited 20€ and I lost the money. My account balance was 0,00€. I then activated my 200 free spins and won 30.32€ in Bonus money with the free spins.
01 Oct 2023, 20:59 - UNTIL 08 Oct 2023, 20:59
CALL CENTER OFFER: 200 FS (x40) result
30.32 EUR
Turnover requirement fulfilled
1,213.15 / 1,212.8 EUR wagered
01 Oct 2023, 20:33 - UNTIL 08 Oct 2023, 20:51
CALL CENTER OFFER: 200 FS (x40)
x200 free spins
Ready
As you can see above I wagered 1212.8€ and then had 315.50€ real money to withdraw. I requested a withdrawal and it was also rejected as in my other case.
I was told even though I received the money from my 200 free spins and have already successfully wagered it, I would still have to wager 60€ so my already lost Deposit of 20€.
01 OCT 2023, 23:34
Payout
315.5 EUR
Skrill
Rejected
So the same game as my other case it was just stubbornly rejected. I have then 60€ ventured with the 315.50€ and had in the end much less money to pay out what has annoyed me then and I have tried to win back at least my money biz allow 315.50€ what but failed and I have lost my entire account balance.
This post has been translated automatically
Dux Casino Cashout Cancelled
Nobody has liked this post so far
Dux Casino Cashout Cancelled
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Dux Casino Cashout Cancelled
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Well Dux and Pino a ray of hope for all N1 Casinos super stores
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