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DrückGlück: [solved] Withdrawal cancelled - verification was not complete

Topic created on 31st Mar. 2020 | Page: 1 of 1 | Answers: 4 | Views: 1,960
Andy19081991
Visitor

[solved] Withdrawal cancelled - verification was not complete

31st Mar. 2020, at 02:03 pm CEST#1
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Hello all,

i am Andreas and am still new to the forum. Maybe someone can help me or give me a hand . I signed up a few weeks ago at DrückGlück and deposited money and got 50€ bonus. In the course of the game I won just under 1800 €. The I also wanted to pay out, the necessary verifications I have completed and were confirmed by customer support. I also gambled the bonus, which was the condition for withdrawal. I wanted to withdraw the money to the deposited credit card, which was also verified. Two days later I received an email that the withdrawal was cancelled. I immediately wrote an email to the support, at one time they said that you need the bank details, which I should send you by email, which I did and also uploaded in the customer area. Now came the answer that also this document was verified now I have it again for payout in order. I'm just afraid that I will not see my money because I already had to read a lot. Especially that the support has not said before, is quite dubious and shady and points to a scam of DrückGlück. Also the hotline is never reachable:-(. Can anyone help me?
Thanks a lot
Andreas

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upola
Legend

[solved] Withdrawal cancelled - verification was not complete

31st Mar. 2020, at 02:29 pm CEST#2
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Now wait but first once, and tell but not what of dodgy and unseriös.

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Caro
Expert

[solved] Withdrawal cancelled - verification was not complete

31st Mar. 2020, at 02:30 pm CEST#3
1 Like

Liked this post: Avatar von Rebelllady26 Rebelllady26
Hi Andy19081991, sent you a message via Communicator. Love greetings Caro

This post has been translated automatically

Caro
Expert

[solved] Withdrawal cancelled - verification was not complete

2nd Apr. 2020, at 10:38 am CEST#4
1 Like

Liked this post: Avatar von Rebelllady26 Rebelllady26
Hi Andy19081991, I received info yesterday that your withdrawal has already been processed and you should see the money in your account within 2-7 days. Please report back briefly once you receive the money and I will close the thread.

Kind regards Caro

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Caro
Expert

[solved] Withdrawal cancelled - verification was not complete

6th Apr. 2020, at 11:01 am CEST#5
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Unfortunately, the user has not contacted me again, but I strongly assume that he has already received his payout. Thus I would close the topic and mark it as "solved".



This topic has been closed

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