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DrückGlück: Payout at DrückGlück

Topic created on 09th May. 2019 | Page: 1 of 1 | Answers: 9 | Views: 2,766
Minki2

Payout at DrückGlück

9th May. 2019, at 04:55 pm CEST#9
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Hello
I have a problem. Have made a withdrawal on 17.4.2019 at DrückGlück. This was also noted after a few days in my profile under completed payout. Because until the beginning of May still no payment was on my account, I contacted the support. They told me that my last five deposits had not been received by them and therefore the withdrawal was canceled. I have now sent the account statement they requested. How can this be? I had already successfully paid out twice before

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ruhrpott
Expert

Payout at DrückGlück

9th May. 2019, at 05:07 pm CEST#1
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Hello,
were there any deposits that, for whatever reason, were not executed correctly and therefore did not reach Drück Glück? And how should these deposits be executed? Paysafe? Immediately? etc ?

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Minki2

Payout at DrückGlück

9th May. 2019, at 05:27 pm CEST#2
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ruhrpott wrote on 09.05.2019 at 17:07: Hello,
were there deposits that, for whatever reason were not executed correctly and accordingly did not reach Drück Glück? And how should these Einzahlunge be executed? Paysafe? Immediately? etc ?

The deposits were via Sofortüberweisung and have all been transferred to the same account. I have yes black on white on the account statement.

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ruhrpott
Expert

Payout at DrückGlück

9th May. 2019, at 05:38 pm CEST#3
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Okay, but that wasn't my question
Is that also properly from your account down? Say, is the transfer really out and this also noted in the sales ? If yes, you have done it correctly and sent this to Press Luck. I assume then that you will also still have to deal with Klarna (Sofort), if not, then the payments are of course still open in Drück Glück

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Minki2

Payout at DrückGlück

9th May. 2019, at 05:47 pm CEST#4
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ruhrpott wrote on 05/09/2019 at 17:38: Okay, but that wasn't my question
Is that also properly down from your account? Say, is the transfer really out and this also noted in the sales ? If so, you did it correctly and sent this to push luck. I assume then that you will also still have to deal with Klarna (Sofort), if not, then the payments are of course still open in Drück Glück.

Thank you for the information. The payments have gone out from my account and noted on the bank statement. What can this have to do with Klarna?

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ruhrpott
Expert

Payout at DrückGlück

9th May. 2019, at 05:56 pm CEST#5
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Klara = Immediate(bank transfer)
https://www.klarna.com/sofort/

The money will have "disappeared" somewhere between you, Klarna and Drück Glück. But if everything has really gone from your account, the money can be found with certainty and accordingly your concern will be clarified

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Minki2

Payout at DrückGlück

9th May. 2019, at 06:22 pm CEST#6
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ruhrpott wrote at 05/09/2019 17:56: Klara = Sofort(überweisung)
https://www.klarna.com/sofort/

It will have "disappeared" somewhere between you, Klarna and Drücken Glück the money. But if everything has really gone from your account, the money can be found with certainty and accordingly your concern will be clarified.

On my Klarnakonto is nothing negative noted, just checked. But thanks for the Tip, that makes me positive again that I will get my money after all. If not, I'll get back to you. Thanks lg

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Anonym

Payout at DrückGlück

12th May. 2019, at 04:38 pm CEST#7
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An instant transfer via Klarna is basically a completely normal transfer. Only with the difference that the casino receives the message from Klarna that the transfer was actually executed. Through this confirmation, the casino can provide you with the funds directly, but really on the account of the casino arrives the money usually only 1-2 days later.

If the transfers are booked on your account as completed, the transfers have been executed and should also have arrived at Drückglück. It is not the case that the money first lands at Klarna and they forward it.

Klarna only acts as a "confirmation item". They only forward that the transfer has been executed and that the casino will receive the money.

Accordingly, in my opinion, you should rather contact Drückglück, not Klarna. Klarna will only be able to tell you that they have not received any of the money, but the transfer went to Drückglück and you should contact the casino.

So my Tip to you:

Turn to Drückglück, preferably with screenshots, where also the purposes of the transfers, and thus the transaction IDs are to be recognized. Based on these, they should be able to determine that the money has arrived.

There are only 2 possibilities: The money is with you, or with Drückglück. If you do not tell nonsense, Drückglück has made a mistake.

LG

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Minki2

Payout at DrückGlück

15th May. 2019, at 08:39 am CEST#8
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Hello, no I have not told any nonsense.

I am still waiting for a response from DrückGlück. After I asked on 13.05. via chat how it stands around my payment, I only got an email that my documents were forwarded to the relevant department for review. Since then no more message

How long can this take? Will I receive the money at some point?
Meanwhile, the whole thing drags on for over a month, I'm really already fully annoyed!

LG

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Minki2

Payout at DrückGlück

15th May. 2019, at 11:25 am CEST#10
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Just found out with the help of Caro that I will receive my money in the next few days.
Thank you very much for your help. I will contact you when the money is in my account.
LG

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