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DrückGlück: DrückGlück won over 30.000€, do not want to pay!!!!

Topic created on 26th Dec. 2018 | Page: 1 of 4 | Answers: 31 | Views: 9,247
ferry
Visitor

DrückGlück won over 30.000€, do not want to pay!!!!

26th Dec. 2018, at 10:02 pm CET#1
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Hello,

looking for a suitable specialist lawyer for the plight with DrückGlück I came across this portal! I hope one can help me?!
I am registered since 09/18 with DrückGlück and also only because I hoped for seriousness.
In 2 months I have some money dagelassen, about 5,000 € (A lot of money, I know..but on the day 200-300 euros you do not notice) Have once won 2,400 €, wanted me to pay out, there was still the old version of the app, where you could select top left play money or real money mode. Well, there was already my first negative experience, because according to the support I would have played the money down again instead of how I played "mine" in play money mode! The drop was sucked and I didn't get a cent. I took it quietly. Was just relatively new to DrückGlück.

But now my real problem or my cry for help:
11/18 I wanted to log in again, there was "so I remember" also the app updated or renewed. I could not log in any case despite correct credentials!
I have created a second account with completely my correct data, such as name, date of birth, address, phone number, etc.. However, I had to enter a different email address! Registration has worked and I played about it!
At some point I tried to log in again via my actual account, but this time via the browser! That worked then suddenly. Since then, so since 2 months I have 2 accounts. 95% of the time I played through my actual account, so my first account and now and then where I requested a withdrawal and could not make deposits then through the 2nd!
In the 2 months after creating the 2nd account, where all the details are exactly the same except for the player name and email address, I received emails on both email addresses about Bonuses and credits.
In these 2 months I have paid almost 12.000€ to DrückGlück. Same person, same ID, same payment source, all the same. As I said, my first account was used 95% of the time!
Yesterday I finally got lucky and made a win of 31,400€ and almost had a heart attack!!!! Before that I deposited normally without any bonus or anything!
Have requested a payout of 5,000€, I guess more is not possible per transaction.
Today I received an email from DrückGlück where it says the following:

"

Hi F****,

I hope you are well and had a nice Christmas?

F******, my name is Gaelynn and I am contacting you from Drueck Glueck Casino VIP. I am using Google Translate so you can have my message in German and I have added the English version below for your reference.

The reason for my email today is that the payment department has informed that they have violated your terms of use on your account. The violation they are referring to is a violation of our duplicate account policy, which states that you may only have one account per casino under the same license.

Under normal circumstances, we would remove all wins for violations of the Terms of Service. However, in this case we will check with higher management to see if an exception can be made.

Once we have received feedback, we will inform you.

Please do not hesitate to get in touch if you have any questions. Have a super festive season.

Take care,

Gaelynn

I am cracking up!!! I have been trying to reach someone by phone all day! Nix!!!! Responded to the email and so far no response!


My win is now to be denied or deleted because of the second account!
Hellooooo for 2 months there is the account already! Do they notice this only now??? 12.000€ earned by the two accounts, there was everything ok! And nothing was blocked or any info that this is against the terms of use! Beautiful always cashed and now that I have won something! April April!!!??!!!!!
Then both account would have to be unauthorized since then and my money returned to me! So why isn't this happening?????????
I am so outraged and could not get myself all day! Is this how a supposedly "reputable" online casino, which shouldn't have to, treats customers? I'm not talking about a customer who deposits 20€ every now and then!
I have in the last 4 months all my money, over 16,000 € left with them!

I do not know how far I can be helped here! I will definitely take legal action against this company if I am denied my win, which I am entitled to! As I said, I have not received anything else except this email!!!!

GambleJoe, I don't know what your connection is with DrückGlück, but for now I hope to find a solution via this "not yet" legal avenue!!!!

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Sunnyundflo
Top Member

DrückGlück won over 30.000€, do not want to pay!!!!

26th Dec. 2018, at 10:49 pm CET#2
1 Like

Liked this post: Anonym
Well 2 accounts simply violate the terms and conditions ......
every day you read this here I find it really Crazy

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Falko
Icon

DrückGlück won over 30.000€, do not want to pay!!!!

26th Dec. 2018, at 11:34 pm CET#3
1 Like

Liked this post: Avatar von Mallpall Mallpall
To wish everyone a super festive Christmas in this situation is really hard. You can only hope that this casino shows goodwill in your case and the management has a heart. It hurts so much when 30K are simply gone, after you have put so much into this casino before. Here in the forum, however, I have so far only read contributions where Drück Glück and Wunderino have always referred to their terms and conditions and not a single player has received his win, if he has committed even a tiny violation

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Anonym

DrückGlück won over 30.000€, do not want to pay!!!!

26th Dec. 2018, at 11:34 pm CET#4
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Sunnyundflo wrote on 26.12.2018 at 22:49 Clock: Well 2 accounts simply violate the AGBS ......
every day you read this here I find it really Crazy

tjo stupidity is punished before I just make a 2 account with which I play for my money I ask but first the support how the issue can be solved, so I'm safe if I win...

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Sunnyundflo
Top Member

DrückGlück won over 30.000€, do not want to pay!!!!

27th Dec. 2018, at 03:05 am CET#5
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robby811 wrote on 26/12/2018 at 23:34
tjo stupidity is punished before I just make a 2 account with which I play for my money I ask but first the support how the issue can be resolved, so I'm safe if I win...

sounds hard and for many certainly incomprehensible ... but I think you should stick to rules ...
just like this I pay from the account of my buddy and bla ...
I have no understanding for ...
If I do not have the money on the account then buy ne Paysafecard or whatever ....
Every day new topics come... help I have blah blah blah ....
Rare that really times a casino does not pay out because they have made a mistake......


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Anonym

DrückGlück won over 30.000€, do not want to pay!!!!

27th Dec. 2018, at 03:12 am CET#6
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Sunnyundflo wrote on 12/27/2018 at 03:05 PM
sounds hard and for many surely also incomprehensible ... but i think one should stick to rules ...
just like this I pay from the account of my buddy and bla ...
I have no understanding for ...
If I do not have the money on the account then buy ne Paysafecard or whatever ....
Every day new topics come... help I have blah blah blah ....
Rare that really times a casino does not pay out because they have made a mistake......



I'm right there with you Bunnyundflo I see the same.

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Theone87
Experienced

DrückGlück won over 30.000€, do not want to pay!!!!

27th Dec. 2018, at 06:41 am CET#7
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At least they would have to refund your deposits that you have made since you have two accounts

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upola
Legend

DrückGlück won over 30.000€, do not want to pay!!!!

27th Dec. 2018, at 09:16 am CET#8
1 Like

Liked this post: Anonym
They will probably only give him back the last deposit.
Then he can only turn to the MGA, but they will do nothing because it is a clear violation of the terms and conditions.
And then the drop is geltuscht.
And what legal steps does he want to take?

One notices that he is still completely new in things OC.
Probably he will pay now expensive Lehrgeld because he has not read the terms and conditions.
I wish them the DrückGlück Kulanz shows...alone the faith is missing me.

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Sunnyundflo
Top Member

DrückGlück won over 30.000€, do not want to pay!!!!

27th Dec. 2018, at 11:43 am CET#9
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if they would do that ... they would show everybody that everybody can make 2 acc without making loss and everybody would get their money back ... very very unrealistic

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WinMuel
Rookie

DrückGlück won over 30.000€, do not want to pay!!!!

27th Dec. 2018, at 01:53 pm CET#10
1 Like

Liked this post: Anonym
so the MGA ball I would play, but differently. I would politely point out to Drueckglueck that if they don't pay out, you should contact the MGA about player protection. Since they obviously don't control in any way if someone registers twice (Ex. you would have been banned because you realize you are gambling away too much...fall back into addiction and just make a new account) Quasi zero player/addiction protection. The MGA seems to be taking the issue pretty seriously lately (see the articles here with the penalties). And since the penalty is at least 10 times your win, they're pretty sure to go for it

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