Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

Boom Casino: Money is not paid (2000€)

Topic created on 02nd Feb. 2021 | Page: 1 of 2 | Answers: 10 | Views: 2,138
Statham

Money is not paid (2000€)

2nd Feb. 2021, at 02:19 pm CET#1
0 Likes

Nobody has liked this post so far
I have since 20.01 withdrawal problems at Boom Casino. I am verified there normally and before everything worked. Now they refuse to pay me my win. Told that no update was made by the payment team. I am lied to there every day by chat support. Answers like someone will contact you today or we have forwarded the problem to a manager are simply not true (because on other days something else is claimed). Even after they have not yet paid out my money, I have deposited there again as well as had paid out. Everything verifiable. I am so slowly in despair it is finally about 2000€ and even then I am there still in the minus. I am now playing with the idea to report the whole thing to the MGA because I think that with all the time and all the lies I have no other way out. What do you think of it?

This post has been translated automatically

Hidaruma
Top Member

Money is not paid (2000€)

2nd Feb. 2021, at 02:37 pm CET#2
1 Like

Liked this post: Avatar von Statham Statham
Statham wrote on 02.02.2021 at 14:19: I have since 20.01 withdrawal problems at Boom Casino. I am verified there normally and everything worked before. Now they refuse to pay me my win. Told that no update was made by the payment team. I am lied to there every day by chat support. Answers like someone will get back to you today or we have forwarded the problem to a manager are simply not true (because on other days something else is claimed). Even after they have not yet paid out my money, I have deposited there again as well as had paid out. Everything verifiable. I am so slowly in despair it is finally about 2000€ and even then I am there still in the minus. I am now playing with the idea to report the whole thing to the MGA because I think that with all the time and all the lies I have no other way out. What do you think of it?

I have had no payment problems with them. The MGA will forward you here only to MADRE, about which you can submit an appropriate complaint.
But first try via a mod here or via AskGamblers.

The facts themselves, I can hardly understand, because my experiences with the payouts are all positive.

This post has been translated automatically

Statham

Money is not paid (2000€)

2nd Feb. 2021, at 02:45 pm CET#3
0 Likes

Nobody has liked this post so far
Hidaruma wrote on 02/02/2021 at 14:37
I haven't had any payment problems with them yet. The MGA will only refer you to MADRE here, through them you can file an appropriate complaint.
But first try via a mod here or via AskGamblers.

The facts themselves, I can hardly understand, because my experiences with the payouts are all positive.

Otherwise, everything has worked for me, only now the whole issue is strange. To which mood could I turn here then?

This post has been translated automatically

Caro
Expert

Money is not paid (2000€)

2nd Feb. 2021, at 02:54 pm CET#4
1 Like

Liked this post: Avatar von Statham Statham
Hi Statham,

we do have Boom Casino listed on GambleJoe, however we do not yet have a direct contact there to handle GambleJoe complaints.
We are still negotiating with the casino in this regard.
As much as I would like to help you quickly now, I can unfortunately only advise you to contact the chat at the moment. The best time to do this is during the day, when you can be sure that the chat is sufficiently staffed so that your request can hopefully be dealt with satisfactorily.

Greetings Caro

This post has been translated automatically

Statham

Money is not paid (2000€)

2nd Feb. 2021, at 03:01 pm CET#5
0 Likes

Nobody has liked this post so far
Caro wrote on 02/02/2021 at 14:54: Hi Statham,

we do have Boom Casino listed on GambleJoe, however we do not yet have a direct contact there to handle GambleJoe complaints.
We are still negotiating with the casino in this regard.
As much as I would like to help you quickly now, I can unfortunately only advise you to contact the chat at the moment. The best time to do this is during the day, when you can be sure that the chat is sufficiently staffed so that your request can hopefully be dealt with satisfactorily.

Greetings Caro

Dear Caro I have been trying this for days. Either the same prescribed answers are sent or I am brazenly lied to by them. One support claims that he will forward the whole problem to a manager and again the next day they say that this did not happen. At the beginning I was really enthusiastic about Boom Casino but what is happening now is not player friendly at all. This is the first time I have experienced this and it is absolutely frustrating

This post has been translated automatically

Anonym

Money is not paid (2000€)

3rd Feb. 2021, at 11:44 am CET#6
0 Likes

Nobody has liked this post so far
Hello everyone, I've been consistently screwed for a month. I am hanging on 2000 euros. I have once deposited and never received to play. The support always tells me something different. Where can I report the store? At the support you do not come further.

This post has been translated automatically

Hidaruma
Top Member

Money is not paid (2000€)

3rd Feb. 2021, at 12:38 pm CET#7
0 Likes

Nobody has liked this post so far

Immoliker wrote on 03.02.2021 at 11:44 am: Hello everyone, I've been consistently screwed for a month. I am stuck on 2000 euros. I deposited that once and never received it to play with. The support always tells me something different. Where can I report the store? I can't get anywhere with the support.

The best thing is to come with facts and evidence. Sounds more like frustration again.

This post has been translated automatically

Anonym

Money is not paid (2000€)

3rd Feb. 2021, at 12:52 pm CET#8
0 Likes

Nobody has liked this post so far
Hidaruma wrote on 02/03/2021 at 12:38 PM

Best to come with facts and evidence. Sounds more like frustration again.

(01:43:06 PM) Jonas: Yes, I can see that your payment of 2000 euros was not accepted until now. Unfortunately I can't help you with your payment problem right away, and I don't know why it is not accepted.
(01:43:13 PM) Jonas: Let me escalate this to the appropriate team for you. we will get back to you as soon as possible.
(01:43:30 PM) Jonas: It takes three banking days to review

is that enough? Always the same message for months. Can't insert pictures unfortunately.

Hi!

Thank you for the receipt, I have now escalated the issue to our payments department and we will get back to you as soon as we have more information.


Thank you for your patience,


Best regards


Johanna
Boom Casino

This post has been translated automatically

slotliebe89
Elite

Money is not paid (2000€)

3rd Feb. 2021, at 12:59 pm CET#9
0 Likes

Nobody has liked this post so far
Immoliker wrote on 03.02.2021 at 11:44 am: Hello everyone, I've been consistently screwed for a month. I am stuck on 2000 euros. I deposited that once and never received it to play with. The support always tells me something different. Where can I report the store? I can't get anywhere with the support.

Which Deposit method did you use? So far, my deposits and withdrawals at Boom Casino have always gone smoothly.

This post has been translated automatically

Hidaruma
Top Member

Money is not paid (2000€)

3rd Feb. 2021, at 01:13 pm CET#10
0 Likes

Nobody has liked this post so far

Immoliker wrote on 02/03/2021 at 12:52 PM
(01:43:06 PM) Jonas: Yes, I can see that your payment of 2000 Euro was not accepted until now. Unfortunately I can't help you with your payment problem right away, and I don't know why it is not accepted.
(01:43:13 PM) Jonas: Let me escalate this to the appropriate team for you. we will get back to you as soon as possible.
(01:43:30 PM) Jonas: It takes three banking days to review

is that enough? Always the same message for months. Can't insert pictures unfortunately.

Hi!

Thank you for the receipt, I have now escalated the issue to our payments department and we will get back to you as soon as we have more information.


Thank you for your patience,


Best regards


Johanna
Boom Casino


One is just generally skeptical, if one reads negative things about a Casino, with which one made only positive experiences.

Which Deposit method did you use? I used Skrill there and it went smoothly.

This post has been translated automatically

Hot Topics19th May. 2024 at 10:08 pm CEST

Miscellaneous
0
World
0
Sports betting
0
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2024 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately