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BetOriginal: [solved] BetOriginal has cancelled my win.

Topic created on 23rd Dec. 2022 | Page: 1 of 1 | Answers: 6 | Views: 933
T0uchTheSky
Elite

[solved] BetOriginal has cancelled my win.

23rd Dec. 2022, at 10:46 am CET#1
0 Likes

Nobody has liked this post so far
Hello,

unfortunately I have bad luck at the moment and again problem with a casino from Gammix Group and need help again.

I have again participated in a Tournament of YGGDRASIL and won 150 euros The 2nd tournament went from 16.12 to 22.12 and yesterday at 23 clock it has ended. I deposited 100 euros on 16.12 and participated in the tournament and reached a place under 70

When the tournament is over, you should go to a participating YGGRASIL slot and collect the win, and the slot Chrismas Plaza is one of the 6 participating slots in the 2nd tournament. I did that last night shortly after the tournament ended at 11pm. I went into the slot Christmas Plaza and collected the win of 150 euros and then paid out the money immediately.

Today I received an email from BetOriginal with a picture of the slot from Christ Plaza and I was insinuated that I had won the win with Nodeposit Freespins and therefore my win of 150 euros berenzt on 50 euros

I have also chatted with the Live Chat, the lady only refers to the terms and conditions and always tells me that the final decision has already been made and I should just accept that.

This is the promolink of Betoriginal, the 3rd Tourment has started https://betoriginal.com/promotions/under-yggdrasils-christmas-tree-pt3


The mail I received this morning as a screenshot

T0uchTheSky


And my wins from the tournament as a screenshot




T0uchTheSky

T0uchTheSky

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Paddington
Top Member

[solved] BetOriginal has cancelled my win.

23rd Dec. 2022, at 11:40 am CET#2
1 Like

Liked this post: Avatar von RiverSong RiverSong
Preliminary:
Why do you play on Gamix sites? The terms and conditions are more than disgusting and so many problems that you read here in the forum, I would give it a wide berth

It really seems like they are currently trying to squeeze every penny. Maybe the admins can help you here. I keep my fingers crossed for you!

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hustlehoff
Expert

[solved] BetOriginal has cancelled my win.

23rd Dec. 2022, at 11:46 am CET#3
0 Likes

Nobody has liked this post so far
Did you Deposit without a bonus or what?

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GereonRath12
Experienced

[solved] BetOriginal has cancelled my win.

23rd Dec. 2022, at 11:52 am CET#4
0 Likes

Nobody has liked this post so far

SimonH wrote on 12/23/2022 at 11:40: Preliminary:
Why play on Gamix sites? The terms and conditions are more than disgusting and so many problems that you read here in the forum, I would make a huge bow there

It really seems like they are currently trying to squeeze every penny. Maybe the admins can help you here. I keep my fingers crossed for you!

Why?


More than forbidden games and Maxbet to note, no feature buys etc. there is actually not to note or am I missing something?

To the problem of the TE: Contact Live Chat or ask for e-mail, describe the problem extensively and friendly then it should clarify

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T0uchTheSky
Elite

[solved] BetOriginal has cancelled my win.

23rd Dec. 2022, at 12:05 pm CET#5
0 Likes

Nobody has liked this post so far
Livechat didn't help, the lady told me I won the win with Nodeposit Freespins and only refers to the T&Cs and I should accept that

The lady also told me I had received Nodeposit Freepins in the slot Christmas Plaza. I only went into this slot last night to collect the Tournament prize, otherwise I wouldn't get the win.

Because my balance was 0 euros before I went into the slot Chrismas Plaza, then suddenly 150 euros, this casino now insinuates that I would have won with Nodeposit Freespins in this slot ^^

They have not claimed that I have violated bonus conditions, but my win limited to 50 euros, because they think I won that with Nodeposit Freespins

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T0uchTheSky
Elite

[solved] BetOriginal has cancelled my win.

23rd Dec. 2022, at 12:10 pm CET#6
3 Likes

Liked this post: Avatar von gamble1 gamble1, Avatar von hustlehoff hustlehoff, Avatar von Julian Julian
Update:

Thanks to Julian, the money of 150 Euro is back on my account. I wish all Merry Christmas

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Julian
Elite

[solved] BetOriginal has cancelled my win.

23rd Dec. 2022, at 12:20 pm CET#7
4 Likes
Since the problem has been solved by the thread creator, I will close the thread.

For clarification: It seems that it was just a misunderstanding, because the suspicion was that he would have made his win through "No-Deposit Free Spins".
But this did not correspond to the truth, after the clarification of this misunderstanding, the credit was directly refunded to the thread creator.

This topic was closed

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