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Online Casinos in general: StarGames experience (Page 194)

Topic created on 04th Jan. 2022 | Page: 194 of 194 | Answers: 1,936 | Views: 315,986
Daniel1988
Top Member

StarGames experience

23rd Apr. 2025, at 12:01 am CEST#1936
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Daniel1988 wrote on 22.04.2025 at 21:35: What about the quests in the Player's Club, every 3 months you can update the limits and exchange points for them!

Has this been abolished again or does it only work exactly to the second after the last redemption?

So, more than 3 months have passed and the points for setting limits are no longer available to me.

This post has been translated automatically

Max1989
Experienced

StarGames experience

23rd Apr. 2025, at 04:07 am CEST#1937
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My limit bet monthly weekly and daily were set to 1000 € from two weeks
I deposited 420 € and lost then I deposited the same day again I wanted to play I could not because of limit reached
How do I calculate does bunus money also count or only real money bets?

why shows me my bet when I logged in 1570 € should not be able to play at 1000 € anymore
And only at 1570 € bet I could not continue playing Something undisputed I would say

In the meantime I have set my Bet limit to 5000 €


So my question is why I could continue playing even though the bet limit reached €1000
And only at 1570 € bet I could not continue playing because of bet limit reached

This post has been translated automatically

Toastbrot
Experienced

StarGames experience

23rd Apr. 2025, at 06:52 am CEST#1938
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Daniel1988 wrote on 23.04.2025 at 00:01:

So, more than 3 months gone and the points for limit setting are no longer available for me.

Gabs believe 1-2 weeks ago someone had posted in the no Deposit area and then I had the quest and could redeem it.

This post has been translated automatically

StarGames_Official
Top Member

StarGames experience

23rd Apr. 2025, at 08:51 am CEST#1939
0 Likes

Nobody has liked this post so far

Max1989 wrote on 23.04.2025 at 04:07: My limit bet monthly weekly and daily were set to 1000 € of two weeks
I deposited 420 € and lost then I deposited the same day again I wanted to play I could not because of limit reached
How is that calculated does bunus money also count or only real money bet

why shows me my bet when I logged in 1570 € should not be able to play at 1000 € anymore
And only at 1570 € bet I could not continue playing Something undisputed I would say

In the meantime I have set my Bet limit to 5000 €


So my question is why I could continue playing even though the bet limit reached €1000
And only at 1570 € bet I could not continue playing because of bet limit reached

We have contacted you via Communicator. Please let us know your player name so that we can look at the case in detail. Thank you very much.

This post has been translated automatically

StarGames_Official
Top Member

StarGames experience

23rd Apr. 2025, at 09:49 am CEST#1940
0 Likes

Nobody has liked this post so far
Daniel1988 wrote on 23.04.2025 at 00:01:

So, more than 3 months gone and the points for limit setting are no longer available for me.

We see that you have always claimed all your quests. Even your limit quests yesterday and today.

The quests are not only available again sometime 3 months later, they are available exactly 90 days later from the same time.

Thank you for your understanding.

This post has been translated automatically

StarGames_Official
Top Member

StarGames experience

24th Apr. 2025, at 03:03 pm CEST#1941
2 Likes

Liked this post: Avatar von gamble1 gamble1, Avatar von roccoammo11 roccoammo11
Max1989 wrote on 23.04.2025 at 04:07: My limit bet monthly weekly and daily were set to 1000 € of two weeks
I deposited 420 € and lost then I deposited the same day again I wanted to play I could not because of limit reached
How is that calculated does bunus money also count or only real money bet

In the meantime I have set my Bet limit to 5000 €

So my question is why I could continue playing even though the bet limit reached 1000 €
And only at 1570 € bet I could not continue playing because of bet limit reached

Hello,

we have looked at it in detail and could not find any errors. Here is the detailed process:


  1. You played some on 4/2 and 4/4. At that time (10:25 on 4 April, when your last game for real money ended), you only had a monthly betting limit of 1,000 euros. This was never exceeded with your bets.

  2. You added a weekly betting limit of 99 euros late in the afternoon on 4.4. Perhaps by mistake, because all your other set limits were 999 and not 99.

  3. When you then wanted to start a game, this betting limit of 99 euros was of course exhausted for that week. You were therefore unable to start any more games.




why does my bet show me when I have logged in €1570 I should not be able to play any more at €1000
And only at 1570 € bet I could not continue playing Somewhat undisputed I would say

The pop-up when you log in shows you the statistics for the last 30 days. Not for the current month.

Since you also played on March 29th, these bets will be displayed for you in your statistics when you log in. However, these bets will NOT be included in your monthly bet limit, which of course always starts again from 0 on the 1st of the month.

We hope that this clarifies the situation a little.

We are currently working on a much nicer version of the limit page so that it is immediately visible to you when which limit applies or will apply and how much of the limit value has already been used.

Thank you for your understanding.


This post has been translated automatically

Max1989
Experienced

StarGames experience

25th Apr. 2025, at 02:25 am CEST#1942
1 Like

Liked this post: Avatar von StarGames_Official StarGames_Official
Okay thanks for quick reply I probably thought last 30 days and monthly bet was one and the same

okay that was my mistake but that's kind of confusing too
but as you mentioned
Will it be immediately visible in the future when which limit applies or will apply, and how much of the limit value has already been exhausted?

I think that's good

This post has been translated automatically

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