StarGames and their absurd methods to avoid having to pay out
15th Feb. 2024, at 09:05 pm CET#1
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The day before yesterday I applied for the very first time for a sum of 30 euros to be paid out and then today this mail arrives.....just laughable .....you can put the 30 euros somewhere else... Hello, Tim!
Could it be that you have tried to register more than once? Your player account has been temporarily blocked in order to check this and resolve any multiple registrations.
Please note that according to the current Terms and Conditions, only one active StarGames player account is allowed per player.
If you have received a request to submit further documents, please do so immediately in order to complete the check as quickly as possible. Thank you very much!
Yes, well, what do you say to that now? Do you definitely not have a multi account there? Have you sent the requested documents? From your side, you don't explain what happened here? Why would StarGames claim something like that and withhold a ridiculous sum of €30? Doesn't make any sense, does it?
Do you use an internet connection that you share? Maybe several people play at StarGames via this IP address? Just an example, there are many possibilities for this.
StarGames and their absurd methods to avoid having to pay out
16th Feb. 2024, at 06:54 am CET#3
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So StarGames doesn't need this 100% I referred a friend a few days ago and he had his money in his account within 1 day
I think you will certainly have something like hustlehoff mentioned
Funnily enough you say they should put the 30€ somewhere else but the main thing is that the mail doesn't even say anything about not paying out according to my information StarGames is pretty much the only store where you don't automatically keep the money with a double account so just do what you are told I think the manager will also have his say here
Either way, they certainly have no interest in getting rich from your €30 so come on relax a bit
Timbing86 wrote on 15.02.2024 at 21:05: I applied the day before yesterday for the very first time for a sum of 30 euros to be paid out and then today this mail comes.....just laughable .....can put the 30 euros somewhere else... Hello, Tim!
Could it be that you have tried to register more than once? Your player account has been temporarily blocked in order to check this and resolve any multiple registrations.
Please note that according to the current Terms and Conditions, only one active StarGames player account is allowed per player.
If you have received a request to submit further documents, please do so immediately in order to complete the check as quickly as possible. Thank you very much!
Yours sincerely
StarGames Customer Service
Edit by Andre: Font color adjusted
What's your problem, please?
It's not a crime if you accidentally register twice because you didn't have the casino on your screen!
It has happened to me many times!
And StarGames also sees it as an oversight!
Nevertheless, for your protection and due to the legal situation, they have to investigate and check!
If it turns out to be true, the duplicate will be deleted and your account will be reactivated...That's it!
Before the German license, a duplicate account was only dangerous if you had claimed a win from a free or Deposit bonus several times!
Then both accounts and the win were deleted!
Timbing86 wrote on 15.02.2024 at 21:05: I applied the day before yesterday for the very first time for a sum of 30 euros to be paid out and then today this mail comes.....just laughable .....can put the 30 euros somewhere else... Hello, Tim!
Could it be that you have tried to register more than once? Your player account has been temporarily blocked in order to check this and resolve any multiple registrations.
Please note that according to the current Terms and Conditions, only one active StarGames player account is allowed per player.
If you have received a request to submit further documents, please do so immediately in order to complete the check as quickly as possible. Thank you very much!
Yours sincerely
StarGames Customer Service
Hello,
Please send us your player names via Communicator and we will take a look at it.
But basically, as written in the e-mail: it is possible that the team has found player accounts that are somehow linked to your account. We just want to make sure that these accounts do not belong to you.
As soon as this has been clarified and you have sent in the required documents, the payout will be initiated. Thank you for your understanding.
StarGames can be as it wants but payouts are always processed and paid out with me was also the problem with the multi using since I have recruited my friend have sent the requested data and then was paid out
i agree, something is wrong with you or has gone wrong. of all the german casinos, StarGames is probably the most reputable place i know. they certainly don't need to "cheat" you out of €30
StarGames and their absurd methods to avoid having to pay out
Nobody has liked this post so far
Hello, Tim!
Could it be that you have tried to register more than once? Your player account has been temporarily blocked in order to check this and resolve any multiple registrations.
Please note that according to the current Terms and Conditions, only one active StarGames player account is allowed per player.
If you have received a request to submit further documents, please do so immediately in order to complete the check as quickly as possible. Thank you very much!
Yours sincerely
StarGames Customer Service
Edit by Andre: Font color adjusted
This post has been translated automatically
StarGames and their absurd methods to avoid having to pay out
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mdm41
Do you use an internet connection that you share? Maybe several people play at StarGames via this IP address? Just an example, there are many possibilities for this.
This post has been translated automatically
StarGames and their absurd methods to avoid having to pay out
Nobody has liked this post so far
I think you will certainly have something like hustlehoff mentioned
Funnily enough you say they should put the 30€ somewhere else but the main thing is that the mail doesn't even say anything about not paying out according to my information StarGames is pretty much the only store where you don't automatically keep the money with a double account so just do what you are told I think the manager will also have his say here
Either way, they certainly have no interest in getting rich from your €30 so come on relax a bit
This post has been translated automatically
StarGames and their absurd methods to avoid having to pay out
Liked this post:
roccoammo11
What's your problem, please?
It's not a crime if you accidentally register twice because you didn't have the casino on your screen!
It has happened to me many times!
And StarGames also sees it as an oversight!
Nevertheless, for your protection and due to the legal situation, they have to investigate and check!
If it turns out to be true, the duplicate will be deleted and your account will be reactivated...That's it!
Before the German license, a duplicate account was only dangerous if you had claimed a win from a free or Deposit bonus several times!
Then both accounts and the win were deleted!
This post has been translated automatically
StarGames and their absurd methods to avoid having to pay out
Liked this post:
RebellYell
Hello,
Please send us your player names via Communicator and we will take a look at it.
But basically, as written in the e-mail: it is possible that the team has found player accounts that are somehow linked to your account. We just want to make sure that these accounts do not belong to you.
As soon as this has been clarified and you have sent in the required documents, the payout will be initiated. Thank you for your understanding.
This post has been translated automatically
StarGames and their absurd methods to avoid having to pay out
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Max_Bet, 
StarGames_Official
This post has been translated automatically
StarGames and their absurd methods to avoid having to pay out
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gamble1, 
StarGames_Official
This post has been translated automatically