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Online Casinos in general: Payout was canceled

Topic created on 10th May. 2025 | Page: 1 of 1 | Answers: 8 | Views: 589
sgedanielm1979
Visitor

Payout was canceled

10th May. 2025, at 07:29 pm CEST#1
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Hello everyone,
i have requested a payout of 50€ at Evolecasino (free spins payout)

I specified MuchBetter credit card as the withdrawal method.
Now the withdrawal has been canceled for the second time and the amount has been credited to my account.

Have any of you had this scenario?
The chat only says that this cannot be the case and that I should request a new payout.

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gambler67
Experienced

Payout was canceled

10th May. 2025, at 07:56 pm CEST#2
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Then do that...

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fros7byte
Amateur

Payout was canceled

10th May. 2025, at 08:40 pm CEST#3
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have you deposited with something else? then it will be rejected.

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Twfarcry6
Amateur

Payout was canceled

10th May. 2025, at 08:43 pm CEST#4
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You should have received an email with the reason why it was canceled

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sgedanielm1979
Visitor

Payout was canceled

10th May. 2025, at 09:39 pm CEST#5
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Twfarcry6 wrote on 10.05.2025 at 20:43: Should have gotten an email in the rule why it was canceled

No I did not

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sgedanielm1979
Visitor

Payout was canceled

10th May. 2025, at 09:41 pm CEST#6
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fros7byte wrote on 10.05.2025 at 20:40: did you Deposit with something else? then it will be rejected.

The 50€ are the result of free spins winnings without depositor. The credit card was approved as a withdrawal method, but the win was credited back to my account 2 times after the withdrawal request

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Falko
Icon

Payout was canceled

10th May. 2025, at 11:52 pm CEST#7
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sgedanielm1979 wrote on 10.05.2025 21:41:

The 50€ are resulting from free play winnings without depositor. The credit card was approved as a withdrawal method, but the win was credited back to my account 2 times after the withdrawal request

Have you deposited at least once in the casino before? Most casinos only pay out wins from free spins if you have made at least one depositor there.

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sgedanielm1979
Visitor

Payout was canceled

11th May. 2025, at 12:12 am CEST#8
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Falko wrote on May 10, 2025 at 11:52 pm:

Have you deposited at least once at the casino before? Most casinos only pay out wins from free spins if you have made at least one depositor there.

Yes, I have. I have also made several withdrawals. However, to accounts that I no longer have. At another casino in the group, withdrawing to a credit card was no problem

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Druff
Experienced

Payout was canceled

11th May. 2025, at 03:49 am CEST#9
1 Like

Liked this post: Avatar von Yikiboss Yikiboss
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Did you Deposit from this credit card to Evolve? Even if your credit card has been verified, a withdrawal will not be made to it as long as no depositor has made a deposit from there.

- You can only withdraw to an account/credit card/e-wallet etc. that has already been used to make at least one depositor.

- If you change your account/credit card/e-wallet (by deleting and re-registering) etc., a NEW deposit must be made from the new account/credit card/e-wallet in order to deposit something there.

- it could also be that you can only withdraw to the last deposit method used, someone else can answer this for you.

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