Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

Online Casinos in general: Payment amount Vegadreams

Topic created on 11th Oct. 2021 | Page: 1 of 2 | Answers: 10 | Views: 3,522
SteveN93
Visitor

Payment amount Vegadreams

11th Oct. 2021, at 09:29 pm CEST#1
0 Likes

Nobody has liked this post so far
Hi guys,
Been a silent reader for a long time,

Unfortunately, it has now hit me too

I am accused of having made bonus buys
But in my account I was no longer displayed bonus

Is there anyone here to whom one can turn? Who has contact with the casino mentioned?

This post has been translated automatically

SteveN93
Visitor

Payment amount Vegadreams

12th Oct. 2021, at 03:27 pm CEST#2
0 Likes

Nobody has liked this post so far
To briefly describe the situation

I played with a bonus, but before I bet more than 4€ per game I made sure that I no longer had an active bonus

I then had a very big hit on Gates of Olympus

Now the casino says I violated their terms and conditions and sent me a screenshot with bets I was supposed to have made, but which don't even match the time I played

What should I do now I have spoken with the casino live support and written an email to the casino and described this, but unfortunately I am afraid that they continue to insist

Only my Deposit of 250€ was credited back to my player account

Maybe someone is in the forum of the Admins eg the with maybe could help or look at the times

This post has been translated automatically

MasterChiefKief
Expert

Payment amount Vegadreams

12th Oct. 2021, at 04:15 pm CEST#3
0 Likes

Nobody has liked this post so far

SteveN93 wrote on 12/10/2021 at 15:27: To briefly describe the situation

I played with a bonus, but before I bet more than 4€ per game I made sure that I no longer had an active bonus

Then I had a very big hit on Gates of Olympus

Now the casino says I violated their terms and conditions and sent me a screenshot with bets I was supposed to have made, but which don't even match the time I played

What should I do now I have spoken with the casino live support and written an email to the casino and described this, but unfortunately I am afraid that they continue to insist

Only my Deposit of 250€ was credited back to my player account

Maybe someone is in the forum of the Admins eg the with maybe could help or look at the times


That it does not correspond in time may have something to do with the fact that the casino uses a different time zone.

This post has been translated automatically

TWiSTeD
Top Member

Payment amount Vegadreams

12th Oct. 2021, at 04:42 pm CEST#4
0 Likes

Nobody has liked this post so far
That's why I always play without a Deposit bonus, to avoid such hassles.

This post has been translated automatically

SteveN93
Visitor

Payment amount Vegadreams

12th Oct. 2021, at 04:42 pm CEST#5
0 Likes

Nobody has liked this post so far
MasterChiefKief wrote on 12/10/2021 at 16:15

The fact that it doesn't match in time may have something to do with the casino using a different time zone.


but according to the website a company based in Malta and they have yes the same time zone?

This post has been translated automatically

SteveN93
Visitor

Payment amount Vegadreams

12th Oct. 2021, at 04:43 pm CEST#6
0 Likes

Nobody has liked this post so far
dersawen wrote on 12.10.2021 at 16:42: That's why I always play without Deposit bonus to avoid such trouble.

Yes I normally also but have the hook accidentally clicked and then it was with bonus

This post has been translated automatically

moralischverwerflich
Expert

Payment amount Vegadreams

12th Oct. 2021, at 06:34 pm CEST#7
0 Likes

Nobody has liked this post so far
SteveN93 wrote on 12/10/2021 at 16:42
but according to the website a Malta based company and they do have the same time zone?

But casinos always use UTC time +0, which means our time minus 2 hours

This post has been translated automatically

SteveN93
Visitor

Payment amount Vegadreams

12th Oct. 2021, at 06:45 pm CEST#8
0 Likes

Nobody has liked this post so far
Milo1 wrote on 12/10/2021 at 18:34
But casinos basically always use UTC time +0, which means our time minus 2 hours

But even then the times don't match my bets

I'm really stumped on what to do

I had according to the site no longer active bonus and they say yet ? What should I do now ?

This post has been translated automatically

Evamami1203
Rookie

Payment amount Vegadreams

12th Oct. 2021, at 08:46 pm CEST#9
0 Likes

Nobody has liked this post so far
SteveN93 wrote on 10/12/2021 at 6:45 PM
But even then, the times don't match my assignments

I'm really stumped on what to do

I no longer had an active bonus according to the site and they say ? What should I do now ?

You can not do anything, the casino is just as a joke as woopwin.
I have played through my bonus and then started to play razorshark the have my 500 euros canceled and claimed I would have converted the bonus but according to the game history has not been confirmed...end of the story: they have kept it also just got my deposit...this is a shit club of horror...rip off!!!!

This post has been translated automatically

moralischverwerflich
Expert

Payment amount Vegadreams

13th Oct. 2021, at 04:57 am CEST#10
0 Likes

Nobody has liked this post so far
Evamami1203 wrote on 12.10.2021 at 20:46
There you can do garnix the casino is just as a Verarscherverein as woopwin.
I have played through my bonus and then started to play razorshark the have my 500 euros canceled and claimed I would have converted the bonus what has not been confirmed according to game history...end of the story: they have kept it also just got my deposit...this is a shit club of horror...rip off!!!!

At least at least the Deposit back. There Buden da bekommste nix....

This post has been translated automatically

Hot Topics10th May. 2025 at 01:47 am CEST

Miscellaneous
0
Jackpots
0
Online Casinos
0

GambleJoe Team

Profile picture of JulianJulian
Community-Manager / Complaint SpecialistProfile picture of CounterCounter
Software developerProfile picture of MatthiasMatthias
Project manager
Profile picture of DanielDaniel
Founder

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1 online
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2025 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately