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Online Casinos in general: Lousy support at StarGames.....

Topic created on 26th May. 2025 | Page: 1 of 1 | Answers: 5 | Views: 396
Zock1967
Visitor

Lousy support at StarGames.....

26th May. 2025, at 07:54 pm CEST#1
0 Likes

Nobody has liked this post so far
A week ago, I made a withdrawal from StarGames via Paypal. The money did not arrive and I contacted support. They told me last Thursday that the payout could not be carried out due to a technical fault and that the amount would be credited to my player account shortly.
So far, nothing has happened and I was simply told to be patient.
What a joke. I can't understand this with the best will in the world.

If you want something from this association, it's difficult and it takes....

This post has been translated automatically

Toastbrot
Experienced

Lousy support at StarGames.....

26th May. 2025, at 08:01 pm CEST#2
2 Likes

Liked this post: Avatar von Malganes Malganes, Avatar von Max_Bet Max_Bet
What else should the support team tell you? A technical fault is just a technical fault. You don't know whether your money is stuck with the payment service Provider and SG has to wait until they act. And Thursday to Monday isn't that long... I waited just under 14 days when Sofort swallowed a depositor and in your case there was even a weekend in between.

But you and StarGames are definitely not going to be friends anymore - it's questionable why you're still playing there if you're just constantly complaining about it here, but everyone has to decide for themselves ✌️

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StarGames_Official
Top Member

Lousy support at StarGames.....

27th May. 2025, at 08:35 am CEST#3
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Nobody has liked this post so far
Zock1967 wrote on 26.05.2025 at 19:54: A week ago I made a withdrawal at StarGames via Paypal. The money did not arrive and I contacted support. They told me last Thursday that the payout could not be carried out due to a technical fault and that the amount would be credited to my player account shortly.
So far, nothing has happened and I was simply told to be patient.
What a joke. I can't understand this with the best will in the world.

If you want something from this club, it gets difficult and it takes....

Please send us your player names via Communicator. We'll take a look at it and solve it today.

Thank you very much.

This post has been translated automatically

Zock1967
Visitor

Lousy support at StarGames.....

27th May. 2025, at 01:29 pm CEST#4
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Nobody has liked this post so far
Thanks to the StarGames Official here in the forum.
Thanks to his intervention, the issue was resolved within half an hour.
Thank you very much. Great service
...and yet the question remains as to why this didn't work at all via normal support...

This post has been translated automatically

Dutch78
Expert

Lousy support at StarGames.....

27th May. 2025, at 02:20 pm CEST#5
5 Likes

Zock1967 wrote on 27.05.2025 at 13:29: ... and yet the question remains why this didn't work at all via normal support...

Well, that sometimes depends on the daily form of the individual . I partly understand your annoyance, but in the end I have to say that StarGames is one of the few casinos here that has a contact person and also responds promptly, be it here in the forum or via PN. As in your case, this leads to quick solutions.


Don't worry, I don't get free spins because of this, but the title of the thread is only partially correct.
Other casinos also like to keep you waiting and there's no way to solve this quickly and easily.

It wouldn't have to be if everything worked smoothly, but you don't have that with most casinos, but here you don't feel "alone" and that's the difference.

Congratulations on your win and do something nice with it


This post has been translated automatically

Danny0815
Rookie

Lousy support at StarGames.....

27th May. 2025, at 09:30 pm CEST#6
2 Likes

Liked this post: Avatar von Falko Falko, Avatar von roccoammo11 roccoammo11

Dutch78 wrote on 27.05.2025 at 14:20:

Well, that sometimes also depends on the daily form of the individual . I partly understand your annoyance, but in the end I have to say that StarGames is one of the few casinos here that has a contact person and also responds promptly, be it here in the forum or via PN. As in your case, this leads to quick solutions.


Don't worry, I don't get free spins because of this, but the title of the thread is only partially correct.
Other casinos also like to keep you waiting and there is no way to solve this quickly and easily.

It wouldn't have to be if everything worked smoothly, but you don't have that with most casinos, but here you don't feel "alone" and that's the difference.

Congratulations on your win and do something nice with it



The service from the contact person here in the forum is really exemplary, I can only confirm that.

This post has been translated automatically

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