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Online Casinos in general: LeoVegas bonus round canceled

Topic created on 17th Jun. 2025 | Page: 1 of 1 | Answers: 13 | Views: 253
DerLorax
Experienced

LeoVegas bonus round canceled

17th Jun. 2025, at 02:14 pm CEST#1
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Now it's happened to me too. On the last spin in the Razor Returns bonus round, the 5 minute rule kicks me out, after restarting it adds up my win, after all 336.70 to 1 euro, and the game crashes with the message "Server error", same thing when restarting, last spin, win is counted, abort. I made a video of it to be on the safe side.

That was at the weekend and support is probably on it. I asked for an interim status today, but there isn't one, it will take some time.

Well, I'm curious to see how long it will take and whether the credit will be issued without any problems 🤨 Keep you up to date, it's annoying when you get into the games and then this. At least my first chat partner has already noticed that irregularities have occurred in the game round. 🤷‍♂️

This post has been translated automatically

roccoammo11
Expert

LeoVegas bonus round canceled

17th Jun. 2025, at 04:01 pm CEST#2
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DerLorax wrote on 17.06.2025 at 14:14: Now it's happened to me too. On the last spin in the Razor Returns bonus round, the 5 minute rule kicks me out, after restarting it adds up my win, after all 336.70 to 1 euro, and the game crashes with the message "server error", when restarting the same, last spin, win is counted, abort. I made a video of it to be on the safe side.

That was at the weekend and support is probably on it. I asked for an interim status today, but there isn't one, it will take some time.

Well, I'm curious to see how long it will take and whether the credit will be issued without any problems 🤨 Keep you up to date, it's annoying when you get into the games and then this. At least my first chat partner has already noticed that irregularities have occurred in the game round. 🤷‍♂️

It's funny that it takes so long. The win is already determined as soon as the bonus round starts...regardless of whether you can still see the spins visually or not...that must take forever

This post has been translated automatically

DerLorax
Experienced

LeoVegas bonus round canceled

17th Jun. 2025, at 04:12 pm CEST#3
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Nobody has liked this post so far

roccoammo11 wrote on 17.06.2025 at 16:01:

It's funny that it takes so long. The win is already fixed as soon as the bonus round starts..no matter if you can still see the spins visually or not...that must take forever

I think I've read here before that it can take a while for the slot Provider to confirm it, I think 2 days is okay. But I don't think waiting forever for the OK to come is so great either. In any case, it can't hurt to post the information here that there's a problem at the moment 😉

This post has been translated automatically

Julian
Elite

LeoVegas bonus round canceled

17th Jun. 2025, at 04:12 pm CEST#4
1 Like

Liked this post: Avatar von Danny0815 Danny0815

DerLorax wrote on 17.06.2025 at 14:14: Now it's happened to me too. On the last spin in the Razor Returns bonus round, the 5 minute rule kicks me out, after restarting it adds up my win, after all 336.70 to 1 euro, and the game crashes with the message "server error", when restarting the same, last spin, win is counted, abort. I made a video of it to be on the safe side.

That was at the weekend and support is probably on it. I asked for an interim status today, but there isn't one, it will take some time.

Well, I'm curious to see how long it will take and whether the credit will be issued without any problems 🤨 Keep you up to date, it's annoying when you get into the games and then this. At least my first chat partner has already noticed that irregularities have occurred in the game round. 🤷‍♂️

Hey DerLorax,

this situation really sucks. So my condolences to you.
There have actually been similar cases quite often in the past.
I've experienced it myself.

I think the current procedure will be for LeoVegas' support and technical team to get in touch with the game Provider Push Gaming to evaluate the situation and resolve the problem. It may take a few working days, but in the worst case scenario, this process may take a few weeks.
In such a case, the casino (or casino) is very dependent on communication with the gaming provider.
However, I am very optimistic that the problem will be successfully resolved and you will receive the "credit" without any ifs or buts.
At least I haven't seen a case where a player's win was withheld in such a situation.
I believe this can only happen if it turns out that an attempt has been made to manipulate something via third-party software or something similar.

I'll keep my fingers crossed that the problem or the credit can be resolved very quickly.
If the whole thing is really taking too long, you are welcome to write to me privately. I can then try to ask for you.


This post has been translated automatically

DerLorax
Experienced

LeoVegas bonus round canceled

17th Jun. 2025, at 04:18 pm CEST#5
0 Likes

Nobody has liked this post so far

Julian wrote on 17.06.2025 at 16:12:

Hey TheLorax,

the situation really sucks. Therefore my condolences.
There have actually been similar cases quite often in the past.
I've experienced it myself.

I think the current procedure will be for LeoVegas' support and technical team to get in touch with the game Provider Push Gaming to evaluate the situation and resolve the problem. It may take a few working days, but in the worst case scenario, this process may take a few weeks.
In such a case, the casino (or casino) is very dependent on communication with the gaming provider.
However, I am very optimistic that the problem will be successfully resolved and you will receive the "credit" without any ifs or buts.
At least I haven't seen a case where a player's win was withheld in such a situation.
I believe this can only happen if it turns out that an attempt has been made to manipulate something via third-party software or something similar.

I'll keep my fingers crossed that the problem or the credit can be resolved very quickly.
If the whole thing is really taking too long, you are welcome to write to me privately. I can then try to ask for you.



Hey Julian,


thanks for the reassuring words 🤗 I'll wait and see this week and write straight away if anything happens. If I don't hear anything at all, I'll be happy to take you up on your offer to ask again where things are stalling.

This post has been translated automatically

Falke
Expert

LeoVegas bonus round canceled

17th Jun. 2025, at 07:01 pm CEST#6
0 Likes

Nobody has liked this post so far

Julian wrote on 17.06.2025 at 16:12:

Hey TheLorax,

the situation really sucks. Therefore my condolences.
There have actually been similar cases quite often in the past.
I've experienced it myself.

I think the current procedure will be for LeoVegas' support and technical team to get in touch with the game Provider Push Gaming to evaluate the situation and resolve the problem. It may take a few working days, but in the worst case scenario, this process may take a few weeks.
In such a case, the casino (or casino) is very dependent on communication with the gaming provider.
However, I am very optimistic that the problem will be successfully resolved and you will receive the "credit" without any ifs or buts.
At least I haven't seen a case where a player's win was withheld in such a situation.
I believe this can only happen if it turns out that an attempt has been made to manipulate something via third-party software or something similar.

I'll keep my fingers crossed that the problem or the credit can be resolved very quickly.
If the whole thing is really taking too long, you are welcome to write to me privately. I can then try to ask for you.



Unfortunately, this happened to me. In a Big Bass game on 0.80 cents, already €200 in the free spins, only one fisherman away from the x10 level and 10 spins left. Suddenly the game stopped and when I restarted it there was nothing left. Support said I had to tell them the game session in the history. Nothing could be found there, as if the free spins had never existed. The free spins would very probably have cost a few hundred more.


That was at the casino Slotuna and was a while ago. It's one of those absolutely miserable places where you can only cash out a maximum of 500 a day. Since then, I have never played at such casinos again and have completely ruled out all casinos in this group.

This post has been translated automatically

Julian
Elite

LeoVegas bonus round canceled

17th Jun. 2025, at 07:10 pm CEST#7
0 Likes

Nobody has liked this post so far

Falke wrote on 17.06.2025 at 19:01:

Unfortunately happened to me. In a Big Bass game on 0.80 cents already 200 € in the free spins, only one fisherman away from the x10 level and 10 spins left. Suddenly the game stopped and when I restarted it there was nothing left. Support said I had to tell them the game session in the history. Nothing could be found there, as if the free spins had never existed. The free spins would very probably have cost a few hundred more.


That was at the casino Slotuna and was a while ago. It's one of those absolutely miserable places where you can only cash out a maximum of 500 a day. Since then, I've never played at such places again and have completely ruled out all casinos in this group.

That sounds like crap

To be honest, I've never heard of this casino before, but a quick search revealed a lot of negative reviews.

I guess sending pressure via email probably wouldn't have helped much in this situation when I read some of the things that go on there.

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frapi07
Elite

LeoVegas bonus round canceled

17th Jun. 2025, at 07:12 pm CEST#8
0 Likes

Nobody has liked this post so far

Falke wrote on 17.06.2025 at 19:01:

Unfortunately happened to me. In a Big Bass game on 0.80 cents already 200 € in the free spins, only one fisherman away from the x10 level and 10 spins left. Suddenly the game stopped and when I restarted it there was nothing left. Support said I had to tell them the game session in the history. Nothing could be found there, as if the free spins had never existed. The free spins would very probably have cost a few hundred more.


That was at the casino Slotuna and was a while ago. It's one of those absolutely miserable places where you can only cash out a maximum of 500 a day. Since then, I've never played at such casinos again and have completely ruled out all casinos in this group.

How did that turn out? Did you get anything or did you not follow up?


This post has been translated automatically

Falke
Expert

LeoVegas bonus round canceled

17th Jun. 2025, at 07:14 pm CEST#9
0 Likes

Nobody has liked this post so far

Julian wrote on 17.06.2025 at 19:10:

That sounds like crap

To be honest, I've never heard of the casino before, but during a short research I also discovered a lot of negative reviews about it.

I guess sending pressure via email probably wouldn't have helped much in this situation when I read some of the things that go on there.

I wrote to the support team several times, but unfortunately none of it helped. In the end, it was a €10 depositor because they had a special bonus offer. Still, very annoying. Normally, a free spins round can never just disappear like that. I've only experienced this once before, otherwise never in a casino. I'm just wondering how this can even work, that something like this happens or whether it was perhaps purely intentional.

This post has been translated automatically

Falke
Expert

LeoVegas bonus round canceled

17th Jun. 2025, at 07:15 pm CEST#10
0 Likes

Nobody has liked this post so far

frapi07 wrote on 17.06.2025 at 19:12:

How did that turn out? Did you get anything or did you not follow up?



I didn't get anything. According to support, the free spins round never took place. So as long as I can't send Support a game history, they can't submit anything. Handy for them. Apparently I just imagined the free spins round.

This post has been translated automatically

Julian
Elite

LeoVegas bonus round canceled

17th Jun. 2025, at 07:24 pm CEST#11
1 Like

Liked this post: Avatar von Falke Falke

Falke wrote on 17.06.2025 at 19:15:

Didn't get anything. According to support, the free spins round never existed. So as long as I can't send support a game history, they can't submit anything. Handy for them. Apparently I just imagined the free spins round.

In order to approach the matter neutrally, there is certainly a scenario where an error could occur and the session or the free spins are displayed late or perhaps not at all for the casino.

But as a rule, they could fix this by asking the Provider and having all this evaluated.

Unless they are fake slots, but that would of course just be pure speculation on my part.
No matter how you look at it, I personally have my doubts that it was all a "coincidence", especially when you also consider the other stories from players.

This post has been translated automatically

frapi07
Elite

LeoVegas bonus round canceled

17th Jun. 2025, at 07:24 pm CEST#12
1 Like

Liked this post: Avatar von Falke Falke

Falke wrote on 17.06.2025 at 19:15:

Didn't get anything. According to support, the free spins round never existed. So as long as I can't send support a game history, they can't submit anything. Handy for them. Apparently I just imagined the free spins round.

Wtf is that bad They pull the safe with many and there's nothing you can do about it.

In principle, a payout policy like this should prevent a Deposit attempt, but you don't always find out in advance. Especially with €10. I wouldn't look too closely beforehand.

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zocker0815
Expert

LeoVegas bonus round canceled

17th Jun. 2025, at 07:35 pm CEST#13
1 Like

Liked this post: Avatar von Donnie Donnie

Falke wrote on 17.06.2025 at 19:01:

Unfortunately happened to me. In a Big Bass game on 0.80 cents already 200 € in the free spins, only one fisherman away from the x10 level and 10 spins left. Suddenly the game stopped and when I restarted it there was nothing left. Support said I had to tell them the game session in the history. Nothing could be found there, as if the free spins had never existed. The free spins would very probably have cost a few hundred more.


That was at the casino Slotuna and was a while ago. It's one of those absolutely miserable places where you can only cash out a maximum of 500 a day. Since then, I have never played at such casinos again and have completely ruled out all casinos in this group.

just because a casino only lets you cash out 500 a day doesn't make it miserable....


run4win, for example, is such a casino, I won 3000€ with my first 50€ Deposit and got the money without any problems, even though there is a daily limit for payout... you just need a little patience

and your big bass game only 1 fisherman and 10 more spins doesn't mean anything, I've gotten to the next level so many times, whether it was level 2 or the last level and then just 10 deadspins came

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Falke
Expert

LeoVegas bonus round canceled

17th Jun. 2025, at 08:11 pm CEST#14
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zocker0815 wrote on 17.06.2025 19:35:

just because a casino only cashes out 500 a day doesn't make it miserable....


run4win for example is such a casino, I won 3000€ with the first 50€ Deposit and got the money without any problems although there is a daily limit for payout... you just need a little patience

and your big bass game only 1 fisherman and 10 more spins doesn't mean anything, I've gotten to the next level so many times, whether it was level 2 or the last level and then just 10 deadspins came

Of course, it can happen that only dead spins would have come. Unlikely, but possible. Nevertheless, I had already won €200. That's not a small amount of money.

This post has been translated automatically

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