I signed up last night at "Playzee" (casino with Mga licenses) and wanted to use the welcome bonus. After this was not credited after my first Deposit and the support was once again offline, I decided to play without bonus
I tried the BTG slot "Survivor", I got free spins and exactly after one spin in the free spins the slot hung up. So I restarted the game, first comes this message
So far so good, then I click ok "Ok", I get only the following animated freeze image
I have never experienced anything like this before, several hours have passed, I have deleted cookies and history and changed the device. Every time I get this freeze frame. Thus, the game is completely blocked for the time being because new rotations are not possible at all. The support is contacted and it will be forwarded. Have you ever had something like this? How is it handled in such a situation?
Exactly the same problem I had not yet, but quite times canceled free play or wins that were not booked and also not after cache delete etc were restored... Probably then the Provider is contacted, which will take a few days... With me, the problems have always been solved by it...
I'm really curious what will become of it, especially because the first spin of the free spins was already pretty good! Hope I still get to see... I'll comment again as soon as the problem is solved!
UPDATE: Almost a week later, the game Survivor now starts again normally, only my free spins are now also gone and I am also no amount shown on my account that I have won the games. "PlayZee" have already contacted BTG (provider) and I will be informed by email about a solution. Unfortunately this can take up to 10 business days...
Result
After waiting over 2 weeks for a response, I now received an email
"Hey Simon, I hope this email finds you well. You have recently been in contact with us regarding your game query. The player's winnings of €0.10 was added correctly on 2020-09-09 12:28:43 The player should be able to access the game. Please advice on clearing cookies, history and cache before doing so. Thank you for contacting casino support."
Great! They really want to tell me that I won 10 cents in the entire 15 free spins, while the first spin alone was already more. I feel really pretty screwed. My Deposit of 20€ they also did not want to refund me out of goodwill. What a dirty casino! I have closed my account, they do not get a single cent more from me!
Free spins hang up?!
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I signed up last night at "Playzee" (casino with Mga licenses) and wanted to use the welcome bonus. After this was not credited after my first Deposit and the support was once again offline, I decided to play without bonus
I tried the BTG slot "Survivor", I got free spins and exactly after one spin in the free spins the slot hung up. So I restarted the game, first comes this message
So far so good, then I click ok "Ok", I get only the following animated freeze image
I have never experienced anything like this before, several hours have passed, I have deleted cookies and history and changed the device. Every time I get this freeze frame. Thus, the game is completely blocked for the time being because new rotations are not possible at all. The support is contacted and it will be forwarded. Have you ever had something like this? How is it handled in such a situation?
Edit: Image inserted correctly
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Free spins hang up?!
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Free spins hang up?!
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Free spins hang up?!
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Free spins hang up?!
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Free spins hang up?!
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After waiting over 2 weeks for a response, I now received an email
"Hey Simon,
I hope this email finds you well.
You have recently been in contact with us regarding your game query.
The player's winnings of €0.10 was added correctly on 2020-09-09 12:28:43
The player should be able to access the game. Please advice on clearing cookies, history and cache before doing so.
Thank you for contacting casino support."
Great! They really want to tell me that I won 10 cents in the entire 15 free spins, while the first spin alone was already more. I feel really pretty screwed. My Deposit of 20€ they also did not want to refund me out of goodwill. What a dirty casino! I have closed my account, they do not get a single cent more from me!
This post has been translated automatically