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Online Casinos in general: Free spins and win disappeared

Topic created on 02nd Nov. 2023 | Page: 1 of 1 | Answers: 5 | Views: 960
Teraybte
Rookie

Free spins and win disappeared

2nd Nov. 2023, at 11:31 pm CET#1
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Hello to all,
has anyone had the case where free spins disappeared due to an error and the win also went overboard? I had received free spins on Book of Ra Deluxe and then started them. On one of the first spins, I think the second, I was shown a full screen and at that moment I received an error message about a server error. Then no more games from greentube could be started, but from other providers they could. After half an hour it worked again but the free spins were gone and a potential win too. That would have been at least 100 euros, symbol J (I think it was) on 1 euro bet. The online casino said that the free spins will continue to play in the background and the amount is posted. I could then but unfortunately nothing more in the transaction history recognize. What are the chances to get the alleged win or do I have to assume a display error? Many greetings to all

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Teraybte
Rookie

Free spins and win disappeared

4th Nov. 2023, at 03:06 pm CET#2
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As I can see, it seems to happen rarely or not at all. That's actually a good sign I have submitted the data about the game played, approximate time and date and my transaction is checked by the online casino. Unfortunately, I didn't take a screenshot, but who would expect that? Best regards to all

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roccoammo11
Expert

Free spins and win disappeared

4th Nov. 2023, at 03:14 pm CET#3
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Teraybte wrote on 04.11.2023 at 15:06: It seems to be rare or not at all. That's actually a good sign I have submitted the data about the game played, approximate time and date and my transaction is checked by the online casino. Unfortunately, I didn't take a screenshot, but who would expect that? Greetings to all

who is counting on?a program where nothing disappears for sure..of course at least every second person in the forum has experienced something like this...

it's exactly the same as with deposits, because at some point a payment mysteriously doesn't arrive somewhere...it's annoying...it takes time but eventually it'll sort itself out...i hope you don't suffer any disadvantages as a result!

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Teraybte
Rookie

Free spins and win disappeared

6th Nov. 2023, at 09:24 pm CET#4
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Hello roccoammo11,
the online casino said that all wins, if any, were posted and no error was found. Unfortunately, there is probably nothing more I can do because I have no proof that it is different. Well, let's leave that alone. Maybe I should start recording all sessions from now on

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gamble1
Legend

Free spins and win disappeared

7th Nov. 2023, at 02:43 am CET#5
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Teraybte wrote on 06.11.2023 at 21:24: Hello roccoammo11,
the online casino had said that all wins, if any, were posted and no error was found. Unfortunately, there is probably nothing more I can do because I have no proof that it is different. Well, let's leave that alone. Maybe I should start recording all sessions from now on

OBS is free and when the money arrives and everything fits you can just delete the video and have everything you need to upload pictures

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roccoammo11
Expert

Free spins and win disappeared

7th Nov. 2023, at 03:41 pm CET#6
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Nobody has liked this post so far

Teraybte wrote on 06.11.2023 at 21:24: Hello roccoammo11,
the online casino had said that all wins, if any, were posted and no error was found. Unfortunately, there is probably nothing more I can do because I have no proof that it is different. Well, let's leave that alone. Maybe I should start recording all sessions from now on

which casino are you talking about? then do like everyone else and publish your bad experiences with these oc wherever you can so that other players are warned!!!

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