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Online Casinos in general: Feedback topic JackpotPirates and BingBong (Page 4)

Topic created on 16th Jun. 2024 | Page: 4 of 6 | Answers: 78 | Views: 6,500
JackpotPiraten
Rookie

Feedback topic JackpotPirates and BingBong

14th Mar. 2025, at 08:46 am CET#46
2 Likes

Liked this post: Avatar von Saphira Saphira, Avatar von slotliebe89 slotliebe89

Stromberg wrote on 14.03.2025 at 08:41: I would appreciate it if you make the names of the other players more unrecognizable in the duels, just like other providers do in tournaments. First 3 letters and asterisks or whatever.

I would certainly not be clearly identifiable by my two first names plus the first letter, of course.
But if someone who knows me saw the combination, they would think of me first because of my not very common names😄
i don't think that's necessary.

Ahoy,
Thanks for your feedback, I'll add it to our list of suggestions

Regards

This post has been translated automatically

DerLorax
Experienced

Feedback topic JackpotPirates and BingBong

15th Mar. 2025, at 02:57 pm CET#47
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Stromberg wrote on 14.03.2025 at 08:41: I would appreciate it if you make the names of the other players more unrecognizable in the duels, just like other providers do in tournaments. First 3 letters and asterisks or whatever.

I would certainly not be clearly identifiable by my two first names plus the first letter, of course.
But if someone who knows me saw the combination, they would think of me first because of my not very common names😄
i don't think that has to be the case.

I'm in favor of that too! And not even because my 2nd and 3rd first names might suggest that I like to gamble, but because they're just awful 😄

This post has been translated automatically

Stromberg
Legend

Feedback topic JackpotPirates and BingBong

21st Mar. 2025, at 05:51 pm CET#48
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Hi, I won 3x free spins in Legacy of Dead during the duels. Each time they were listed as Oryx free spins in the account and there were no free spins in Legacy of Dead. Support always says they should actually be in LOD. I should delete the promos and get them credited somewhere else. That also worked.

But it's still annoying... General problem or am I unlucky? 😄

This post has been translated automatically

Stromberg
Legend

Feedback topic JackpotPirates and BingBong

1st Apr. 2025, at 07:46 am CEST#49
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If the manager is still active, one more question, but also for other users...

I have the problem with many functions that they are not executed when first "clicked" on the cell phone...
For example, I go to depositor, select without promotion and then it loads briefly and goes back to the main page.

Or I search for a game, want to open it, it loads briefly and then goes back to the main page...

At the second attempt it always works smoothly...

Does anyone else have this problem or is it known?

This post has been translated automatically

RebellYell
Top Member

Feedback topic JackpotPirates and BingBong

1st Apr. 2025, at 09:55 am CEST#50
0 Likes

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Stromberg wrote on 01.04.2025 at 07:46: If the manager is still active, another question, but also to other users...

I have the problem with many functions that they are not executed the first time I "click" on the cell phone...
So I go to depositor, for example, select without promotion and then it loads briefly and goes back to the main page.

Or I search for a game, want to open it, it loads briefly and then goes back to the main page...

At the second attempt it always works smoothly...

Does anyone else have this problem or is it known?

The same problem. What really annoys me now. I constantly have to go through everything twice when depositing and it's been like this for many weeks!


What also annoys me when I want to play ide max RTP games is that I ALWAYS have to confirm the whole thing again (that an extra tax is then charged on this game). If you have to click on that every time, it's really annoying!

This post has been translated automatically

Druff
Amateur

Feedback topic JackpotPirates and BingBong

2nd Apr. 2025, at 10:37 am CEST#51
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RebellYell wrote on 01.04.2025 09:55:

Same problem. What really annoys me now. I have to go through everything twice when depositing and it's been like this for many weeks!


What also annoys me when I want to play ide max RTP games is that I ALWAYS have to confirm the whole thing again (that an extra tax is then charged on this game). If you have to click on that every time, it's really annoying!

It's also annoying that if you play Eye of Horus with max RTP and you still have a 10 cent bonus, you can't spin on 10 cents but on 9 and 1 cent, it's not the end of the world but it's a bit annoying 😁

Yes, I realize it's because of the "tax" that doesn't apply when playing with bonus credit, but the system still seems to want to collect it from the last 10< cents bet.

This post has been translated automatically

Druff
Amateur

Feedback topic JackpotPirates and BingBong

2nd Apr. 2025, at 03:37 pm CEST#52
1 Like

Liked this post: Avatar von Saphira Saphira
Druff wrote on 02.04.2025 at 10:37 am:
So annoying is also, if you play Eye of Horus with Max RTP, and you still have 10 cents bonus, you can not spin on 10 cents but on 9 and 1 cent, is not the end of the world but a bit annoying 😁

Yes, I realize it's because of the "tax" that doesn't apply when playing with bonus credit, but still seems to want to be collected by the system on the last 10< cents bet.

Addendum:

Why do you actually get countless emails about everything that happens? Promos, academy, depositors, subscription booking but of all things NO email confirming the cancellation of the subscription ? 👎

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Stromberg
Legend

Feedback topic JackpotPirates and BingBong

27th Apr. 2025, at 08:20 am CEST#53
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For a few days now, I've been getting several emails a day about the "Slot Academy"... I've now removed all the marketing settings for both brands, i.e. removed the check marks. It's still going on, what's going on? I had never authorized SMS, I also received one...

Yesterday I activated the membership with the 125 FS to play a bit, but didn't receive any FS...

Somehow it's not going so well with you... 😄

This post has been translated automatically

JackpotPiraten
Rookie

Feedback topic JackpotPirates and BingBong

28th Apr. 2025, at 05:39 pm CEST#54
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Stromberg wrote on 27.04.2025 at 08:20: For a few days now I've been getting several emails a day about the "Slot Academy"... I've now removed all marketing settings for both brands, i.e. removed the checkmarks. It's still going on, what's going on? I had never authorized SMS, I also received one...

Yesterday I activated the membership with the 125 FS to play a bit, but didn't receive any FS...

Somehow it's not going so well with you... 😄

Ahoy,

Can you send me your ID privately and we'll take a look at it.


Best regards

This post has been translated automatically

JackpotPiraten
Rookie

Feedback topic JackpotPirates and BingBong

29th Apr. 2025, at 08:48 am CEST#55
1 Like

Liked this post: Avatar von Stromberg Stromberg
Stromberg wrote on 01.04.2025 at 07:46: If the manager is still active, another question, but also to other users...

I have the problem with many functions that they are not executed the first time I "click" on the cell phone...
So I go to depositor, for example, select without promotion and then it loads briefly and goes back to the main page.

Or I search for a game, want to open it, it loads briefly and then goes back to the main page...

At the second attempt it always works smoothly...

Does anyone else have this problem or is it known?

Ahoy,
This problem has been fixed. If you are still experiencing it, please clear your cookies and cache.


Best regards

This post has been translated automatically

Stromberg
Legend

Feedback topic JackpotPirates and BingBong

29th Apr. 2025, at 09:02 am CEST#56
0 Likes

Nobody has liked this post so far

JackpotPirates wrote on April 28th, 2025 at 5:39 pm:

Ahoy,

Can you send me your ID privately and we'll take a look at it.


Best regards

Support has credited the freespins. I haven't received an email since yesterday.

If the problem occurs again, I'll let you know.

This post has been translated automatically

JackpotPiraten
Rookie

Feedback topic JackpotPirates and BingBong

29th Apr. 2025, at 09:15 am CEST#57
0 Likes

Nobody has liked this post so far

Stromberg wrote on 29.04.2025 at 09:02:

The freespins have been credited by support. I haven't received an email since yesterday.

If the problem occurs again, I'll let you know.

Thank you for the feedback

This post has been translated automatically

DerLorax
Experienced

Feedback topic JackpotPirates and BingBong

9th May. 2025, at 06:04 pm CEST#58
0 Likes

Nobody has liked this post so far
Ahoy, what was that again? 🙄

After having to chase after my duel winnings, I suddenly had 4 free spin packs in the active offers: Oryx Free Spins, some here already know this, there is no Oryx slot and you have to ask which slot they should apply to.

Of course, I ask what kind of spins they are and get the answer that they are still duel wins for Legacy of Dead, Big Bass Bonanza and Ramses Book. When I open it, no free spins appear, so of course I ask again in a friendly manner, provide screenshots of the active promos and videos of the slot launches without any free spins appearing.

First of all, I would like to say that I find it very customer-unfriendly if you have to constantly take pictures and videos of deposited promos and slot launches, because the burden of proof lies with the customer and not even active offers can be viewed and processed internally.

Then, on top of that, I receive the answer that I had already been credited manually for the duels from April and that I was not entitled to a new credit. I didn't know what free spins were from which duels, nor did I want to receive a "new" claim for a free spins credit that I had already received, or should I say I wanted to sneak one.

I find this just as unfriendly, as I originally didn't want to make a claim at all, I just asked what kind of free spins they were and that, contrary to the first statement, they weren't displayed in the slots.

I would expect an apology at this point for the irritation, error in the system, have a nice weekend, goodbye.

This is just another piece of feedback at this point, with the additional hope that you will get your software under control soon.

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Hanshanshans
Elite

Feedback topic JackpotPirates and BingBong

19th May. 2025, at 11:28 am CEST#59
0 Likes

Nobody has liked this post so far
Can anyone use the Monday free spins? They are listed for "Ancient Magic", but when I open the slot, there are no games.
Probably another incorrect slot entry?
Or do I need this membership again?

This post has been translated automatically

Saphira
Elite

Feedback topic JackpotPirates and BingBong

19th May. 2025, at 11:46 am CEST#60
1 Like

Liked this post: Avatar von Hanshanshans Hanshanshans

Hanshanshans wrote on 19.05.2025 at 11:28: Can anyone use the Monday free spins? For me, they are specified for "Ancient Magic", but when I open the slot, there are no games.
Probably another wrong slot entry?
Or do I need this membership again?

The Monday free spins are only for Premium members. It also says so in the promotion

This post has been translated automatically

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