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Online Casinos in general: Data transfer from Luckydreams

Topic created on 20th Dec. 2023 | Page: 1 of 1 | Answers: 6 | Views: 692
KarolinaP
Hello everyone,

i play at Luckydreams and I received the following mail from Luckydreams support:

" that due to an inadvertent clerical error in data processing, a file containing data on some accounts was mistakenly sent to a specific user's email address by an employee of our casino. We deeply regret this incident and are currently conducting a thorough investigation. We have already taken strict measures to prevent such incidents from happening again in the future."

They had tried to reach me by phone, but I had missed the call.
Someone had already written to me privately to say that they had received my details from Luckydreams..

What can I do? What rights and claims do I have? My data was simply passed on and the support confirmed this to me by email!

Thank you!

This post has been translated automatically

roccoammo11
Expert

KarolinaP wrote on 20.12.2023 at 13:10: Hello everyone,

i play at Luckydreams and I received the following mail from Luckydreams support:

" that due to an inadvertent clerical error in data processing, a file containing data on some accounts was mistakenly sent to a specific user's email address by an employee of our casino. We deeply regret this incident and are currently conducting a thorough investigation. We have already taken strict measures to prevent such incidents from happening again in the future."

They had tried to reach me by phone, but I had missed the call.
Someone had already written to me privately saying that they had received my details from Luckydreams..

What can I do? What rights and claims do I have? My data was simply passed on and the support confirmed this to me by email!

Thank you!

since it's illegal to play there, you certainly won't be able to sue them. maybe you'll get €20 Bonus money if you're lucky. be glad that they at least let you know.

This post has been translated automatically

upola
Legend
KarolinaP wrote on 20.12.2023 at 13:10: Hello everyone,

i play at Luckydreams and I received the following mail from Luckydreams support:

" that due to an inadvertent clerical error in data processing, a file containing data on some accounts was mistakenly sent to a specific user's email address by an employee of our casino. We deeply regret this incident and are currently conducting a thorough investigation. We have already taken strict measures to prevent such incidents from happening again in the future."

They had tried to reach me by phone, but I had missed the call.
Someone had already written to me privately saying that they had received my details from Luckydreams..

What can I do? What rights and claims do I have? My data was simply passed on and the support confirmed this to me by email!

Thank you!


What do you mean, your data was given to an acquaintance by chance, even though there must be 50,000 or more people registered.

Edit by Julian: Font color has been adjusted

This post has been translated automatically

Dr-Strange
Experienced

upola wrote on 20.12.2023 at 14:58:


How now, your data has accidentally received a acquaintance although there are certainly 50000 or more people registered.such a coincidence.

Where does it say that? 😅

This post has been translated automatically

upola
Legend
Dr-Strange wrote on 20.12.2023 at 15:05:

Where does it say that ? 😅

Someone had already written to me privately that he had my data from Luckyb

Here you go

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Dr-Strange
Experienced

upola wrote on 20.12.2023 at 16:37:
Here you go

I forgot to apologize 😁

This post has been translated automatically

upola
Legend
All good

This post has been translated automatically

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