Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

Online Casinos in general: Casino winnings gone due to bonus conditions

Topic created on 17th Nov. 2023 | Page: 1 of 1 | Answers: 14 | Views: 1,199
Meganova
Moinsen,

yesterday I unexpectedly managed to make €1,500 from €60 (30 Deposit, 30 bonus) which of course I wanted to cash out immediately ... today the sobering news, wins canceled because bonus conditions not met (max. €5 bet) which of course I completely missed before. Shouldn't casinos give an automatic message if you are about to exceed the maximum bet?

In any case, do I have to book the win as a loss or is there still something I can do? The casino I gambled at is called "C4shwin" and if they had taken the €30 Bonus money away from me, I wouldn't have cared, but the whole win?!

Thanks for your help

This post has been translated automatically

dersawen
Top Member
Please, but it will have happened to many people here - including me. They then also canceled my entire win and left the Deposit on the balance.

This post has been translated automatically

Meganova

dersawen wrote on 17.11.2023 at 19:41: Please, but it will have happened to many people here before - including me. They then also canceled my entire win and left the Deposit on the balance.

That's just cheeky ... then they should block the Bonus money but not the wins....


I've now written to GJ support, maybe they can do something about it...

This post has been translated automatically

x00NY
Elite

Meganova wrote on 17.11.2023 at 20:41:

That's just crazy ... then they should block the Bonus money but not the wins....


I have now written to the support of GJ, maybe they can still do something...

The casino is not even a partner here. Besides, the casino is in the right, you can only hope for goodwill. It's best to play without a bonus or read the Bonus terms and conditions beforehand

This post has been translated automatically

Langhans
Expert
Meganova wrote on 17.11.2023 at 20:41:

That's just crazy ... then they should block the Bonus money but not the wins....


I have now written to the support of GJ, maybe they can still turn something around...

nope, nobody can do anything about it. It's not a cheeky thing to do, it's a standard rule and it's written thick and wide in the Bonus terms and conditions that you agreed to and that you should read before claiming a bonus so that you don't "miss them naturally". Knowing the bonus terms and conditions is the be-all and end-all when playing with a bonus.

This post has been translated automatically

Pat1991
Top Member
It's incredibly bitter, and I can understand your anger very well. Visiting a casino should be fun and shouldn't require a "crash course in gambling terms and conditions". And I fully agree with you that casinos should simply block spins with higher bets in the bonus and be done with it.

Unfortunately, this is often not very customer-friendly. However, the so-called "max. bet", just like the "wager" and sometimes (unfortunately) also the "max. cashout", is common practice in online casinos. Sometimes the casinos are accommodating, you could also try AskGamblers.com. However, this is anything but guaranteed.

Good luck and good luck to you!

This post has been translated automatically

Frankey
Experienced
From the AGB ' C4shwin'

23.21. the casino has the right to revoke all Bonuses and wins and to confiscate all money in the account if it has been obtained dishonestly or in violation of these rules.

23.22) Immediately and automatically after the player has fulfilled the bonus conditions, the Bonus money will be credited to the player's real money account and the bonus will be considered released. Please note that some bonuses, although uncommon, set a maximum amount that can be converted from bonus money to real money.

It didn't say what the maximum withdrawal amount was for your Deposit bonus, but I'm sure there is one. You certainly wouldn't have received the full amount.

This post has been translated automatically

gamble1
Legend

Meganova wrote on 17.11.2023 at 20:41:

That's just crazy ... then they should block the Bonus money but not the wins....


I have now written to the support of GJ, maybe they can still turn something around....

Well, could they block the games where you are not allowed to play? Yes, some casinos could do that too


Could they confirm the maximum bet with a pop up when a bonus is active? Yes, they could do that at many casinos

Do they have to do that ? Answer: No they don't have to! To them their site means their rules which you should read and understand before signing up! There is nothing cheeky or unfair you have confirmed to know these rules and to stick to them the consequences if you do not do it are there by the way also what you have now unfortunately experienced in the stupid way

Nobody can help you and GJ doesn't even handle such cases as far as I've heard because a casino can't be more clearly in the right than in a case like this

Most people here have already had to learn the hard way I always gambled over €5 with a bonus back then but there were no such rules or the providers were more accommodating than they are today, but please be aware that the casino has done nothing wrong here and always double-check a bonus

I even look at the terms and conditions of providers where I've been with them forever when a bonus is active before every game change, so you save a lot of money and trouble

In your case, you can only send the casino an email and ask for goodwill depending on how good you are as a customer

This post has been translated automatically

MisterL
Expert
it's best to stick to playing the lottery, even though they are no longer drawn live

and don't believe the lids of the garbage milk



The Day after Tommorow

This post has been translated automatically

gamble1
Legend

MisterL wrote on 19.11.2023 at 09:23: best to stick to playing the lottery although they are no longer drawn live either

and don't believe the lids from Müllermilch



The Day after Tommorow

People have already won at Müllermilch

This post has been translated automatically

moralischverwerflich
Expert

MisterL wrote on 19.11.2023 at 09:23: best to stick to playing the lottery although they are no longer drawn live either

and don't believe the lids from Müllermilch



The Day after Tommorow

I never believed in the lids either. Until one of our employees caught one..

This post has been translated automatically

Anonym

Meganova wrote on 17.11.2023 at 18:28: Moinsen,

yesterday I unexpectedly made € 1,500 from € 60 (30 Deposit, 30 bonus) which of course I wanted to cash out immediately ... today the sobering news, wins canceled because bonus conditions not met (max. 5 € bet) which of course completely escaped me before. Shouldn't casinos give an automatic message if you are about to exceed the maximum bet?

In any case, do I have to book the win as a loss or is there still something I can do? The casino I gambled at is called "C4shwin" and if they had taken the €30 Bonus money away from me, I wouldn't have cared, but the whole win?!

Thanks for your help


That's why I can only advise you: never play with a bonus - it only causes trouble

This post has been translated automatically

Tigerbaby2004
Rookie

Meganova wrote on 17.11.2023 at 18:28: Moinsen,

yesterday I unexpectedly made € 1,500 from € 60 (30 Deposit, 30 bonus) which of course I wanted to cash out immediately ... today the sobering news, wins canceled because bonus conditions not met (max. 5 € bet) which of course completely escaped me before. Shouldn't casinos give an automatic message if you are about to exceed the maximum bet?

In any case, do I have to book the win as a loss or is there still something I can do? The casino I gambled at is called "C4shwin" and if they had taken the €30 Bonus money away from me, I wouldn't have cared, but the whole win?!

Thanks for your help


Many people, including me, have had to learn the hard way. In the past, you couldn't even see in your account whether you had fulfilled the bonus conditions. You had to do the math and write down every bet, or ask in the chat. The maximum bet can also vary. Sometimes the conditions in the same casino are even different for each bonus promotion.

Always read them carefully, or it's best to avoid Bonuses altogether. The conditions are rarely met anyway. In the German casinos with high wins from bonus money with a maximum bet of only €1, it is almost impossible to make it.

This post has been translated automatically

MisterL
Expert

morallyreprehensible wrote on 20.11.2023 06:12:

I never believed in the lids either. Until one of our employees caught one..

was certainly a deserving employee

This post has been translated automatically

wettibernd
Expert
Bonus conditions are just like that, that's why I only play without a bonus, I don't feel like reading through everything anymore.

This post has been translated automatically

Hot Topics22nd May. 2024 at 03:33 am CEST

GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.

© 2012-2024 GambleJoe.com

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately