First, you can only reach employees by email and the response time can be several days. Max for me was one week.
Secondly, I often had technical problems
Third, Muchbetter likes to block accounts out of the blue (with money on it) for "verifications" and not just once. In my case, I had to provide numerous documents as well as a selfie of me holding my ID. It took a week until I could use my credit. During that time, I could not log into the app.
If you make transactions in the 10-100 EUR range I don't see any problems, but when it starts to get 4 or 5 digits I have a big trust problem regarding Muchbetter. Maybe it works better with other users, but it must be clear to you that if there is a problem, they freeze your account with money on it, you can no longer log in and only have the support email as a contact. Phone number does not exist.
I have made only medium transactions at the time, the largest transaction was a casino payout of 1500 EUR and there I was blocked for a week for "additional verification". Was very nerve-wracking to bring that behind me and do not want to do me such a stress again. Have closed the account and advise against Muchbetter.
Warning about MuchBetter
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First, you can only reach employees by email and the response time can be several days. Max for me was one week.
Secondly, I often had technical problems
Third, Muchbetter likes to block accounts out of the blue (with money on it) for "verifications" and not just once. In my case, I had to provide numerous documents as well as a selfie of me holding my ID. It took a week until I could use my credit. During that time, I could not log into the app.
If you make transactions in the 10-100 EUR range I don't see any problems, but when it starts to get 4 or 5 digits I have a big trust problem regarding Muchbetter. Maybe it works better with other users, but it must be clear to you that if there is a problem, they freeze your account with money on it, you can no longer log in and only have the support email as a contact. Phone number does not exist.
I have made only medium transactions at the time, the largest transaction was a casino payout of 1500 EUR and there I was blocked for a week for "additional verification". Was very nerve-wracking to bring that behind me and do not want to do me such a stress again. Have closed the account and advise against Muchbetter.
Serious looks different for me.
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