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Deposit and withdrawal methods: Paysafe account blocking

Topic created on 29th Apr. 2025 | Page: 1 of 1 | Answers: 6 | Views: 623
Florinth1317
Visitor

Paysafe account blocking

29th Apr. 2025, at 09:33 pm CEST#1
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Hello everyone,

yesterday I paid out about €200 to my Paysafe account at Sonnenspiele, as I have done before from other casinos with a license.

Today I topped up my paysafe account again using a code and my account was blocked due to suspicious actions.

By way of background, I am fully verified, an Unlimited user and have been a customer for over 10 years. I also use the account&card debit account via the same account.

The paysafe help center jungle is incredibly confusing.
After a long search, I have sent several requests to unblock the code I deposited and my account.
Has anyone here ever gone through anything like this with paysafe?

Response time approx. 48h, on the net you can only find very negative reviews about such cases.

There is now "only" 40€ stuck on paysafe and debit, but I use the debit account for monthly payments etc., which I can no longer access/load.

This post has been translated automatically

roccoammo11
Expert

Paysafe account blocking

30th Apr. 2025, at 10:35 am CEST#2
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difficult to help now...if you have paid out with the debit card somewhere where it is illegal to play, that would be a reason...otherwise you can just wait until the support gets in touch...have often had to wait a long time for an answer

This post has been translated automatically

zocker0815
Expert

Paysafe account blocking

30th Apr. 2025, at 05:55 pm CEST#3
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Florinth1317 wrote on 29.04.2025 at 21:33: Hello everyone,

yesterday I paid out about 200€ at Sonnenspiele to my Paysafe account, as before from other casinos with a license.

Today I topped up my paysafe account again using a code and my account was blocked due to suspicious actions.

By way of background, I am fully verified, an Unlimited user and have been a customer for over 10 years. I also use the account&card debit account via the same account.

The paysafe help center jungle is incredibly confusing.
After a long search, I have sent several requests to unblock the code I deposited and my account.
Has anyone here ever gone through anything like this with paysafe?

Response time approx. 48h, on the net you can only find very negative reviews about such cases.

I now have "only" 40€ stuck on paysafe and debit, but I use the debit account for monthly payments etc., which I can no longer access/load.

are you from austria or germany?

This post has been translated automatically

Florinth1317
Visitor

Paysafe account blocking

30th Apr. 2025, at 08:45 pm CEST#4
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zocker0815 wrote on 30.04.2025 at 17:55

are you from austria or germany?

Germany

I have now been able to submit an application and it is currently being reviewed.
It's probably about a psc key that I bought on eneba.
I should at least provide proof of purchase for this one

This post has been translated automatically

zocker0815
Expert

Paysafe account blocking

30th Apr. 2025, at 10:09 pm CEST#5
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Florinth1317 wrote on April 30th, 2025 at 8:45 pm:

Germany

In the meantime I have been able to submit an application and it is currently being reviewed.
It's probably about a psc key that I bought on eneba.
I should at least provide proof of purchase for this one

achso ok, since you are from germany it could have been that they banned you for illegal gambling?

This post has been translated automatically

Florinth1317
Visitor

Paysafe account blocking

30th Apr. 2025, at 11:41 pm CEST#6
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zocker0815 wrote on 30.04.2025 at 22:09

achso ok, by coming from germany it could have been that they banned you for illegal gambling?

Could be, but the sites I visited are all officially licensed in Germany as far as I know.

This post has been translated automatically

roccoammo11
Expert

Paysafe account blocking

1st May. 2025, at 11:29 am CEST#7
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Florinth1317 wrote on April 30th, 2025 at 11:41 pm:

Could be, but the sites I visited are all officially licensed in Germany as far as I know.

if you were able to upload the proof of purchase the rest will work itself out

This post has been translated automatically

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