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Deposit and withdrawal methods: Have you ever experienced this

Topic created on 28th May. 2017 | Page: 1 of 1 | Answers: 7 | Views: 1,825
S****8

Have you ever experienced this

28th May. 2017, at 12:39 am CEST#1
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Hello together !

Just wanted to play on Cherry casino ...30,00 € deposited via PayPal and was also confirmed !
But no credit at Cherry Casino !
Over 1 hour and then on account statement ! Failed ! Although the amount was deducted from Paypal !
Have there a credit of 700 € !!!

Then this f**king mail support :

see here :

One moment please, we will connect your chat to a free agent.
You are speaking to 'Joakim'.
The reference number for this chat is LTK122130168063552X
Joakim Thank you. Please bear with me while I access your account.
Sven L. just deposited by paypal 30,00 € ! where is the credit ?
Joakim Unfortunately we can not offer you support in German at this time. This is only available again from Sunday 10h30. If you need immediate help, we can answer your questions in English. Otherwise we will answer you in German as soon as we are back.

We apologize for the inconvenience.
Sven L. I just paid by paypal 30,00 €! Where is the credit
Joakim I will take a look at this now. Please just start with listing the following:
- Your postal code:
- Payment method for your latest Deposit or date for account registration:
- Your date of birth:
Data encrypted !
Joakim Thank you. Please bear with me while I access your account.
Joakim I can see that it still says started, so please hold and I will check if any updates are made regarding this soon.
Sven L. ok...On account withdrawal is also confirmed !!!!
Joakim I understand so please just hold.
Sven L. ok
Joakim Is there anything else I might help you with today in the meantime?
Sven L. No, I wonder only the so long takes with the credit!
Joakim Now they both say failed. Can you double-check your PayPal account?
Sven L. report ! Failed? - statement of account !
Joakim Can you elaborate on what you mean?
Sven L.Have received paypal confirmation the amount has been debited!
Joakim Okay, I will inform the relevant department then and we will mail you an update within 72 hours.
Joakim Is there anything else I might help you with today in the meantime?
Sven L. No Will cancel amount on Paypal !!! So what does not go! Amount was paid but not credited with you!
Sven L. 72 Hours ???? oh no !
Joakim It usually goes much faster and you will probably receive an update tomorrow already.
Sven L..not ok!

the sh...e is you can not cancel it because it is not possible on paypal !!!!

Why ? Where is the buyer protection in such matters ?

Everywhere you deposit with Paypal is the credit immediately there but why not at Cherry?


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S****8

Have you ever experienced this

28th May. 2017, at 12:41 am CEST#2
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especially with these 72 hours I'm supposed to wait ! Is it still possible ?
The casino is so on "deadlist" with me !!!!

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Anonym

Have you ever experienced this

28th May. 2017, at 05:39 am CEST#3
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Sweep88 wrote on 28/05/2017 at 00:41: especially with these 72 hours I'm supposed to wait ! Is it still possible ?
The casino is so on "deadlist" with me !!!
Deposited 30 euros with Trustly and it came the message failed. Have me directly lock let money is gone

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Anonym

Have you ever experienced this

28th May. 2017, at 05:41 am CEST#4
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Does anyone else have problems with the Cherry Casino I would be interested.

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S****8

Have you ever experienced this

28th May. 2017, at 10:11 am CEST#5
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ok...just now the credit was there !
I was told that there was an error in their software !

Can happen !
but...

Actually, I had expected that eventually a few free free game come as again make up for the long wait !??

Well, I'll gamble the coal down and then that's it with Cherry!

At least one expects an apology or even a gift in the form of free games, etc...

So you scare away customers!


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Anonym

Have you ever experienced this

29th May. 2017, at 01:27 pm CEST#6
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Sweep88 - Since I would have simply asked. But on the other hand, you would have your 30 euros cash so possibly "spoiled"

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S****8

Have you ever experienced this

29th May. 2017, at 10:55 pm CEST#7
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oh yes then have played the 30 ...eaten everything !!!

On 2.00 € Book of Dead !

Not had a win !
Unbelievable but true !

I never had such a thing !

How controlled ...:-P

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J****r

Have you ever experienced this

8th Jun. 2017, at 04:57 pm CEST#8
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This has happened to me before with Paysafecard and Platin Casino. However, it is with PSC so that after a certain time in which the Deposit was not credited, the PSC is valid again, ie the code can be used again. PayPal is repugnant to me anyway. They should choke on their fees...

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