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Public complaints: Casino with L&L license refuses to pay mega jackpot €225,000

Topic created on 21st Nov. 2017 | Page: 1 of 1 | Answers: 4 | Views: 2,011
nenad
Amateur

Casino with L&L license refuses to pay mega jackpot €225,000

21st Nov. 2017, at 05:45 pm CET#1
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I signed up at a german online casino and deposited 100€
instead of a 50% bonus as described on the page I received a 100% bonus
in the terms and conditions of the site is quite clear that with a bonus maximum 5 € per bet may be bet
since their bonus according to the site is 50% and the terms and conditions refer to it I just played with larger bets but was never with a stake of over 5 € and under 50 €

after about an hour I have fulfilled the bonus conditions

about another hour later I get at the slot a mega Jackpot 225.000€
but the casino does not want to pay
since I have cracked the jackpot after fulfilling the bonus conditions, I can only block the 1800 euros before because everything after that has nothing to do with the bonus

in the general terms and conditions also says that "bets" that are over the permitted stake will be refunded so you can not just block my account and do not want to pay out anything or?

the name of the website I give only tomorrow after conversation with their lawyer

Always remain fair 😉

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Anonym

Casino with L&L license refuses to pay mega jackpot €225,000

21st Nov. 2017, at 06:06 pm CET#2
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Hmm, the bonus conditions are actually always "general" and not tied to a Welcomes bonus, etc. If the casino says it may be played with a maximum of 5 euros and the bonus is not designed so that you first play with your real money and then with the bonus.you will probably get nothing.Because in each casino is in the terms and conditions of the wins that were made wrongly during the bonus and from the money won are void.

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nenad
Amateur

Casino with L&L license refuses to pay mega jackpot €225,000

21st Nov. 2017, at 06:20 pm CET#3
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this is all right I was first confirmed by support staff that with a bonus first on my fixed money is accessed and secondly, the win was after reaching the bonus conditions which means if I have behaved wrongly they should have told me already there is something wrong


Fact is if you tell me today you have fulfilled the bonus conditions you can not claim 5 days later I would have violated them

otherwise I could Deposit now get a bonus where that stands with 5 € maximum stake I play over 2 years bsp 50000 € and then times I'm lucky and win 100000 that the casino refers to the 5 € stake and does not want to pay

it can not be

and it is clearly stated in the terms and conditions: If a higher bet than the maximum amount allowed for a game or at the table was accidentally allowed, the excess amount over the maximum amount does not go into the bet mitein and will be refunded to the player. The bet will then be placed at the table according to the maximum bet rules.

which means if a maximum of 5€ is allowed the casino can take away the difference until the bonus is fulfilled and not all of it and that is a fact




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nenad
Amateur

Casino with L&L license refuses to pay mega jackpot €225,000

21st Nov. 2017, at 06:25 pm CET#4
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-- This post was deleted --

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Daniel
Elite

Casino with L&L license refuses to pay mega jackpot €225,000

21st Nov. 2017, at 07:18 pm CET#5
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nenad wrote on 21.11.2017 at 18:25: otherwise I could Deposit yes now get a bonus where that stands with 5€ maximum stake I play over 2 years bsp 50000€ and then times luck hab and 100000 win that the casino refers to the 5€ stake and not want to pay
it can not be

Hello, since we neither know which online casino it is nor what gambling license the casino has (L&L license?) we can not try anything and will have to wait until you have spoken with your lawyer tomorrow.

I can guess which casino group it might be. If your lawyer gives you the green light, then it would make sense for you to start a new thread with the title AnbieterXY Betrug: Casino verweigert Jackpot-Zahlung von 225.000€!

With this title the chances to rank in search engines are high, which increases the pressure on Casino. A meaningless title tends to do less.

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