Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

Bonus & offers: Sample text (German/English) to ask for bonuses at the support desk (Page 2)

Topic created on 07th Oct. 2018 | Page: 2 of 2 | Answers: 13 | Views: 5,607
Casinoworker
Visitor

Sample text (German/English) to ask for bonuses at the support desk

22nd Oct. 2018, at 03:29 pm CEST#11
0 Likes

Nobody has liked this post so far
I check deposits and withdrawals, when there was the last bonus, if it is a "troublemaker" (if I don't get a bonus I close my account blah blah)

I may credit 10-20% of the last deposits as bonus. I think that is fair. But if someone deposited 100€ and got 3,000 out, there is no bonus. Also not if he begs EVERY day. Nowhere is written that you MUST get a bonus because you have lost, you do not do in the "real" casino

This post has been translated automatically

P****8

Sample text (German/English) to ask for bonuses at the support desk

22nd Oct. 2018, at 04:13 pm CEST#12
0 Likes

Nobody has liked this post so far
So Vera&John is my absolute bad luck casino, I'm already at a total of 1300 € Deposit and 0 € payout.
I'm there really only lose....
In the chat to ask for nem No Deposit I save me, standard answer like Would not be possible at the moment and bli bla Blubb...

Quite differently it is however with GUTS, there I have also already mega much deposited and could never pay out, but on request in the chat there is as good as always what.... Not always cash but at least free spins
I find good, because something really is not self-evident

This post has been translated automatically

P****R

Sample text (German/English) to ask for bonuses at the support desk

22nd Oct. 2018, at 10:33 pm CEST#13
0 Likes

Nobody has liked this post so far
Casinoworker wrote on 10/22/2018 at 3:29 pm: I check in and out, when there was the last bonus, if it's a "troublemaker" (if I don't get a bonus I close my account bla bla)

I may credit 10-20% of the last deposits as bonus. I think that is fair. But if someone deposited 100€ and got 3,000 out, there is no bonus. Also not if he begs EVERY day. Nowhere is written that you MUST get a bonus because you lost, you do not do in the "real" casino

Interesting.
May I ask: Do you work for a single casino? Or for a group or for several casinos at the same time?

At my casino at least, it is sometimes quite tedious once the maximum limit for Bonuses in their system is reached. There, depending on the support staff, it does not matter if since the last request 50 individual deposits have taken place without any withdrawals and I only ask for only 1 € bonus.
Helpful here were, for example, the variation between the different contact options as well as the language and the wording. In the end, however, the amount granted remains absolutely ridiculous in view of the proportionality

edit: Oh yes, in relation to the magnificently propagated Player protection philosophy, the behavior is also extremely reprehensible. So basically absolutely no reproaches on my part to the casino in this regard, only: The statements on the homepage do not quite fit...

This post has been translated automatically

P****R

Sample text (German/English) to ask for bonuses at the support desk

26th Oct. 2018, at 11:24 pm CEST#14
0 Likes

Nobody has liked this post so far
However, the statements of the (alleged?) support employee have surprised me a bit.

In (my) casino, the percentage of 10-20% of the last payouts as Bonuses is theoretically miles away from this value. If you take the exact amounts and differences from the deposits and withdrawals, the percentage is about 0.5 to max. 2% at best.

Recently, I asked in the Live Chat to what extent and on the basis of what criteria or amounts would be determined the individual bonus limit. However, the support employee did not know exactly in detail. However, I was told that even very small bonuses that come from promotions would unnecessarily exhaust the personal "bonus limit", regardless of the amount. Consequently, I was advised to do without this type of bonus and with certain small amounts in order to be able to use the full potential of bonuses in the future. However, the support monkey did not know exactly how the bonus limit would actually be calculated/accounted for.

This post has been translated automatically

Hot Topics19th May. 2024 at 04:30 pm CEST

Miscellaneous
0
World
0
Sports betting
0
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2024 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately