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VegaDream Casino: [solved] bonus converted money but deleted

Topic created on 06th Dec. 2022 | Page: 1 of 1 | Answers: 5 | Views: 767
Barnabazz

[solved] bonus converted money but deleted

6th Dec. 2022, at 02:12 pm CET#1
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Hi,

Yesterday I have successfully implemented the 2nd welcome bonus. However, with the last spin my balance of 149,83€ was set to 0€. Only 149,83€ bonus balance was still on it... Wagger was complete.
I then wrote to support and was told that they would forward it to another department.
Well, today logged in in the hope that it may have done something I had to find that the bonus credit was deleted...
Again contacted support via chat and I was just kicked out twice.
I would like to have my money back.
I have not violated any bonus policy.

What can I do?

This post has been translated automatically

Caro
Expert

[solved] bonus converted money but deleted

6th Dec. 2022, at 02:14 pm CET#2
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Hi Barnabazz, I will gladly forward your post to our contact person at VegaDream Casino. He should take a look at what exactly happened Let's hope that this is only a technical problem

Edit: I just remembered...you have used the 2nd Welcome bonus, have you possibly played with a higher stake? Slots played, which are not allowed with a bonus?

This post has been translated automatically

Barnabazz

[solved] bonus converted money but deleted

6th Dec. 2022, at 02:21 pm CET#3
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Hi
Thanks that would be great

No. Have read well the conditions and Max bet was 2,50€.

This post has been translated automatically

Caro
Expert

[solved] bonus converted money but deleted

6th Dec. 2022, at 02:34 pm CET#4
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The manager is already looking, he thinks it might be a technical problem. I'll get back to you as soon as I have more info.

This post has been translated automatically

Barnabazz

[solved] bonus converted money but deleted

6th Dec. 2022, at 02:55 pm CET#5
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Thank you very much for the fast processing and help. The money has been restored!

This post has been translated automatically

Caro
Expert

[solved] bonus converted money but deleted

6th Dec. 2022, at 03:05 pm CET#6
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After the money is posted back to his player account, I will close the thread.

This thread was closed

This post has been translated automatically

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