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Twin: [solved] payout problems

Topic created on 08th Apr. 2020 | Page: 1 of 1 | Answers: 5 | Views: 1,051
spieler2020

[solved] payout problems

8th Apr. 2020, at 10:16 am CEST#1
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Hello, I deposited for the first time at Twin Casino on 04/04/20 and then in the evening gave 300 euros via Trustly in withdrawal. Nothing happened.
Then went to chat yesterday, they said I get my money today. Still nothing happened. Just again in the chat. My English is not so good, so they use an auto-translator. This spit out the following:

I'm afraid you will have to contact us, or we will contact you via email about your withdrawal, as your Deposit needs to clear our company account.Unfortunately, I can't tell you how long it will take, as it's just on the banking side. We just need you to wait and we will contact you about your payment via email.

What should I do now. Anybody have any idea?

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Caro
Expert

[solved] payout problems

8th Apr. 2020, at 01:04 pm CEST#2
1 Like

Liked this post: Avatar von spieler2020 spieler2020
Hi player2020, just sent you a message via communicator
Greetings Caro

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wettibernd
Expert

[solved] payout problems

8th Apr. 2020, at 01:07 pm CEST#3
2 Likes

Liked this post: Anonym, Avatar von spieler2020 spieler2020
I do not know how you deposited, if you did that with Sofort (Klarna) then it may take a few days until the casino has actually booked the money. They have lent you the money to play after the Deposit, so to speak, and now wait until it really arrives at them. Normally there are really no problems with Twin.

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spieler2020

[solved] payout problems

8th Apr. 2020, at 01:29 pm CEST#4
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Ah, okay, Yes always pay in with Sofort. That is indeed new to me I had so far with no casino. Thanks for the answer to both of you

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spieler2020

[solved] payout problems

8th Apr. 2020, at 04:01 pm CEST#5
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Real time transfer just arrived to me.

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Caro
Expert

[solved] payout problems

8th Apr. 2020, at 05:56 pm CEST#6
1 Like

Liked this post: Anonym
Player2020 has just received his money and thus the thread can be closed. The "problem" was that payments via Sofort / online transfers are not immediately credited to the Twin bank account, although the player's balance is topped up immediately.


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